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KIMBERLY TILLEY THOMPSON

**** **** ***** *****, ******, NC 27705

ad1tfy@r.postjobfree.com

919-***-****

SKILLS

● Extensive years of Information Technology (IT) and Project Management experience.

● Extensive years in Customer Support, Troubleshooting and Problem Resolution.

● Ability to identify, evaluate, and recommend solutions to improve business processes.

● Skilled in streamlining business processes, developing, and supporting cross-functional business applications from concept and scope to implementation.

● Proficient in full Software Development Life Cycle (SDLC), functional specifications, application development, testing, debugging, implementation, security, deployment, and maintenance.

● Process and procedural development for business applications, planning and managing IT projects and budgets.

● Strong customer service/support, analytical, leadership, organizational, problem-solving, and people-oriented skills.

● Ability to communicate effectively across functional operations to evaluate areas requiring improvements. Strong written and oral communications.

● Comfortable working with Enterprise IT Systems and providing feasible, cost-effective efficient business solutions.

● Time management discipline to work independently, remotely and with a team setting.

● Proficient in Microsoft Office Applications.

EXPERIENCE

03/22 – Present: Abt Associates. Virtual Call Center Remote Interviewer Interview residences to collect statistical data for State Health Departments and the Center for Disease Control and Prevention. Contribute to medical research by gathering information about the choices people make to stay healthy. Adhere to data integrity standards for quality assurance. Experience using Confirmit, Amazon Workstation for virtual desktop access.

03/20 – 12/22: Integral Resources Inc. (TargetSmart, Washington D.C. ) Certified Professional Fund Raiser - Remote

Professional Fundraiser. Communicated campaign purpose for political and non-profit organizations, conducted appeals for organizations that help to promote an equitable and caring society. Provided customer support and data entry in the management of fund collections. Received inbound and outbound call center experience using the Xencall (Readymode) customer Relationship Management (CRM) VOIP Integrated Platform. 02/13 – 02/20: Consultant and Project Manager – (Freelance – Remote) Project management, consulted, coordinated, and chaired conference calls, research, data organization, event planning and technical support. Clients Supported: Water & Energy Humanitarian Relief Fund, Ardyss International.

01/15 – 05/17: MBA Student (4.0) while multitasking as a Caregiver and Personal Assistant for 2 Chronically ill and Disabled Family Members

MBA Student: Gained additional knowledge of how to apply business management functions and a broader perspective of how global business practices operate and grow. Caregiver: Used effective time management, communication and critical thinking skills to plan, coordinate, and manage family activities of daily living. Provided support with financial and legal affairs. 05/11 – 01/13: Software Developer & Project Management: Lotus Notes/Domino Developer, Murgitroyd & Company, (International/European Patent Law Firm), RTP, NC

● Coordinated and led meetings and managed projects remotely.

● Provided office and client IT support services for UK client.

● Managed highly sensitive company data and complied with strict security procedures.

● Worked remotely with United Kingdom clients to provide software support. Page 2 of 2

● Developed new Activity Time Tracking System that gained 25% revenue for Company.

● Developed new system to auto-generate product estimates for Patent/Trademark services for multiple countries, which saved Company 5 hours per day of manual calculations and currency exchange calculations.

● Developed new Intellectual Property Workflow system to manage and track Client business.

● Working knowledge of Salesforce.

01/06 – 01/11: Software Developer & Project Management IBM Computer Contractor for Manpower Professional Inc., Design Source Agency, IBM Software Group, RTP, NC

● Strong project management and teamwork skills used to drive creative and innovative software solutions and design and streamline business processes.

● Developed Team database and used it to manage and track project status.

● Collaborated with international clients and executives to provide software support.

● Gathered and managed project requirements, scope, cost projections.

● Designed, developed, tested, debugged, deployed, and maintained IBM Lotus Notes/Domino applications using full Software Development Life Cycle.

● Improved internal business processes and procedures via development of Lotus Notes and Domino/Web application support; using LotusScript, Lotus Notes Formula language.

● Working knowledge of JAVA, JavaScript, SQL, PHP, and HTML for web applications. ADDITIONAL EXPERIENCE

04/03 - 01/06: Computer Operations & Data Center Project Management (Part-time) Kaiser Permanente, Raleigh, NC

Managed day to day computer operations including maintenance and operational support of computer/hardware systems and health plan applications.

03/90 – 12/05: Software Developer & Project Management: Lotus Notes/Domino Developer EPA (Environmental Protection Agency, RTP, NC) - Computer Services Support Contractor 01/99 – 12/05: Computer Sciences Corporation (Senior Software Developer) 01/93 – 12/98: Lockheed-Martin (Senior Configuration and Data Management Specialist) 03/90 – 12/92: UNISYS (Information Services Analyst) Provided sensitive data and security management support, system support for multiple platforms

(IBM, VAX, EMAIL, LAN, and UNIX). Designed, developed, deployed, and maintained large-scale Lotus Notes applications and software solutions in a large multiplatform environment. Lead meetings and managed multiple data migration projects. 06/87 - 03/90: Administrative Programmer and System Support NIEHS (National Institute of Environmental Health Sciences, RTP, NC) - Computer Services Contractor for Computer Sciences Corporation

EDUCATION

May 2017: University of Phoenix, Arizona

Master of Business Administration (MBA)

North Carolina Central University, Durham, NC

Business Administration (B.A.), concentration: Computer Information Systems COMMUNITY

Women’s Health Awareness Day Steering Committee; Community Health Coalition Inc. Volunteer; National Society of Black Engineers Event (Girls to Queens) Volunteer; Family Reunion Chairman and Treasurer; Food Bank Distribution; Rescue Mission Volunteer, and visits to Elderly and Disabled Patients assist with health care and personal needs.

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