Alan Dorfman

Roswell, GA ***** 770-***-**** ad1tfw@r.postjobfree.com

SALES & CUSTOMER SERVICE REPRESENTATIVE

Professional, diligent, and conscientious sales and customer service specialist with 20+ years of experience providing superior service in high-volume and fast-paced settings. Proven expertise in quickly identifying customer needs and delivering individualized solutions to encourage repeat business. Clear, honest, and empathetic communication skills to convey detailed product knowledge and generate revenue opportunities.

Customer Service – Customer Retention Strategies – Incident Response – Conflict Resolution –

Sales Strategies – Contractor Relations – Event Planning –Team Leadership – Analysis –

Salesforce – QuickBooks – Microsoft Word, Excel, PowerPoint, Outlook, & Edge

PROFESSIONAL EXPERIENCE

RYDER CUSTOMER SERVICE CENTER, Roswell, GA 2019 – Present

Customer Service Representative

Field 60-100 daily service request calls from truck drivers and trucking companies throughout the United States and Canada. Assess individual incidents and arrange for prompt roadside assistance from subcontracted service providers. Follow up with callers within designated timeframes to determine incident disposition and potential next steps.

Achieve 100% attendance rating and 92% quality score for providing effective customer service.

Document each call using Salesforce per company protocol and complete follow-up tasks.

Accurately determine each caller’s service need and dispatch appropriate unit based on required service, location, and urgency.

Demonstrate empathy, ask targeted questions, and provide prompt service to drive customer satisfaction, retain business, and encourage contract renewals.

SPORTS TRAVEL CONNECTION, Atlanta, GA 1994 – Present (seasonal)

Principal Customer Service Specialist

Manage front-end and back-end operations for premier provider of group transportation and entertainment packages for major sporting events. Plan personalized events tailored to each group’s preferences and budget by leveraging established relationships with transportation companies, professional sports organizations, caterers, and vendors to guarantee customer satisfaction.

Generate $500K in annual sales via capitalizing on strong referral network and repeat business.

Personally coordinate 6-8 events per month, with 50-5000 attendees, per preferences and budget.

Collaborate with customers to understand needs and preferences; suggest customized event packages to ensure satisfaction and solicit customer feedback throughout event planning process.

Continually develop customer base by cold-calling corporations and organizations to pitch services. Follow up on referrals from established contacts with professional sports organizations.

EARLY CAREER EXPERIENCE

MCI CORPORATION, Atlanta, GA Customer Service Representative

DELTA AIRLINES, Atlanta, GA Cabin Service Air Cargo Customer Service

EDUCATION

Pursued B.A. in Accounting & Computer Technology Florida Atlantic University, Boca Raton, FL

A.A. in Technology Palm Beach Atlantic College, Palm Beach, FL

Contact this candidate