Arshta Kaur

Vancouver, BC ad1tfr@r.postjobfree.com 778-***-****

Professional Summary

Dedicated Support Specialist with over 4 years of experience in technical and customer support role and data entry. Proven track record of effecIvely managing leads, distribuIng criIcal informaIon, and maintaining posiIve customer relaIonships. Seeking an opportunity to contribute my skills and experIse to a dynamic team. Skills

• Bilingual: Fluent in English, Hindi and Punjabi, facilitating effective communication with a diverse customer base.

• Skilled knowledge on applications and customer support ticketing tools.

• Proficient in Microsoft Excel, Outlook, and Word, utilizing these tools for Data entry, enhance productivity and streamline processes.

• Highly organized with a demonstrated ability to multitask and manage priorities in a fast-paced setting.

• Strong interpersonal skills, fostering positive relationships with colleagues, customers, clients and stakeholders.

• Work with accuracy by giving attention to details while keeping deadlines in mind.

• Quick learner with the ability to rapidly grasp customer/vendor-related information and company policies.

• Team player who collaborates effectively with colleagues to achieve common goals.

• Exceptional adaptability, thriving in a changing work environment and embracing new challenges. Work Experience

Support Specialist May 2022 - November 2022

John Deere Illinois, United States of America

• Integrated and aligned services, operations, managed resource configurations that updated and improved company’s internal systems.

• Developed and presented module to generate monthly PDF and MS Excel reports, enabling the sales team to analyze the company’s market expansion with clients, sales and technology team.

• Conducted data entry, verification, and contributed to the generation of detailed reports.

• Answer customer calls promptly and courteously, addressing inquiries, providing information, and resolving issues to ensure a positive customer experience.

• Assess and understand customer needs and expectations, offering tailored solutions and recommendations that align with their requirements.

Application Support Analyst May 2017 - February 2022 Barclays Bank Pune, India

• Assist clients and business teams with data representation to track campaigns efficiency and performance.

• Headed a team of 4 IT professionals to develop a platform that automated customer verification process easy by helping the customer support team to verify account/card authorization within seconds.

• Utilized the chat system to communicate with clients and internal teams, obtaining necessary information and facilitating seamless interactions.

• Track and prioritize customer requests, responding promptly to inquiries and concerns to uphold customer satisfaction.

• Expedite open tickets, coordinating with relevant departments to ensure issue is fixed in timely manner.

• Created service usage documentation for every functional change and internal services tracking. Education

Master of Technology in Computer Science 2016

Punjab Technical University Punjab, India

Bachelor of Technology in Information Technology 2014 Punjab Technical University Punjab, India

Volunteer Work

• Youth leadership event

Sunnyvale Public Library California, United States of America Organized and presented Youth leadership event for 8th to 10th graders to build leadership skills and learn how to create an impact in their communities.

• Shramdaan event

Barclays Citizenship Program Pune, Maharashtra, India. Participated in land ploughing activity to reserve water in village to help farmers fight drought situations in Maharashtra, India.

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