Shaquanda Sanders

Orlando, FL *****

ad1tfb@r.postjobfree.com

+1-940-***-****

Authorized to work in the US for any employer

Work Experience

Scanner

FAMILY MEDICAL CENTERS, INC. - Orlando, FL

Present

• Performs scanning of the paper health information record into the electronic health record following established guidelines.

• Performs qualitative and quantitative analysis of scanned document images to assure accuracy and legibility maintained.

• Participates with clinic office staff, and supervisors, hospital departmental staff and supervisors to establish well coordinated compliant scanning routines.

• Ability to operative and communicate effectively while under pressure.

• Ability to operative and communicate effectively while under pressure. Front Desk Agent

Quality Inn and Suites - Orlando, FL

August 2021 to November 2022

• Manage online, phone and in-person room reservations

• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

• Take payment from customers

• Respond to guests’ issues and complaints in a friendly, timely manner Landscaping/Groundskeeper

Exclusive Landscaping - Orlando, FL

May 2021 to August 2021

• Care for lawns by mulching, aerating, weeding, grubbing, removing thatch or trimming or edging around flower beds, walks, or walls.

• Cultivate lawns, turf or gardens.

• Gather and remove litter.

• Dispose of trash or waste materials.

Wireless Specialist

T-ROC - Orlando, FL

July 2019 to November 2020

• T-ROC is proud to partner with Walmart to manage their electronics and wireless departments within their stores.

• Must be willing to greet customers to build relationships and promote wireless products Hospitality Team Member

Zaxby's - Orlando, FL

March 2019 to June 2019

• Quickly taking orders, managing the drive thru window and preparing food.

• Enter guests orders accurately into the POS system.

• Stocking adequate supplies of paper goods condiments, beverages etc. for serving the guest. Sales/Stock Associate

Ross Dress For Less - Orlando, FL

June 2017 to August 2017

•Maintained accurate stock records and schedules.

•Transported goods from racks, shelves and vehicles.

•Worked at a rapid pace to meet deadlines.

Crew Member

5Guys Burgers and Fries - Orlando, FL

March 2017 to May 2017

• Ensures the restaurants is up to company standards with regards to cleanliness, neatness, and customer accessibility.

• Work as a team player to support other employees in completing their tasks. Customer Service Rep

Inktel Contact Center Solutions - Orlando, FL

September 2016 to November 2016

•Provide high standards of costumer service during high-volume, fast-paced operations.

•Build loyal clientele through friendly interactions and consistent appreciation.

•Maintain a friendly and cordial relationship with the customers. Crew Member

McDonalds - Orlando, FL

May 2010 to August 2011

• Handle currency and credit transactions quickly and accurately.

• Resolve customer concerns promptly and professionally. Education

Associate in Medical

Florida Career College - Orlando, FL

July 2020 to Present

GED

Rescare Academy

November 2015

Skills

• Stockroom

• Customer Service

• Cashier

• Food Service

• Crew Member

• Excel (4 years)

• Childcare

• POS

• Inside Sales

• Food Preparation

• Front Desk

• Guest Services

Certifications and Licenses

Childcare facility rules and regulations

January 2016 to Present

Health, Safety and Nutrition

February 2016 to Present

Identifying and Reporting child abuse and neglect

February 2016 to Present

Childhood growth and development

March 2016 to Present

Florida Restaurant & Lodging Association- Safe Staff November 2015 to Present

Assessments

Customer Service Skills — Familiar

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Retail Skills: Shelf Stocking — Expert

March 2019

Measures a candidate's ability to receive and store merchandise or product. Full results: Expert

Data Entry — Highly Proficient

March 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Night Auditor (Hotel) — Proficient

December 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient

Retail Customer Service — Completed

December 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Completed

Retail Cashier — Proficient

December 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient

Afternoon and overnight CSR — Proficient

December 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Problem Solving — Familiar

September 2019

Analyzing relevant information when solving problems. Full results: Familiar

Inside Sales — Highly Proficient

September 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Attention to Detail — Familiar

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Customer Service Skills — Highly Proficient

September 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

July 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient

Reliability — Proficient

July 2019

Tendency to be dependable and come to work

Full results: Proficient

Workplace English — Proficient

July 2019

Understanding spoken and written English in work situations. Full results: Proficient

Customer Focus & Orientation — Familiar

June 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity. Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Work style: Reliability — Proficient

August 2020

Tendency to be dependable and come to work

Full results: Proficient

Food service fit: Back of house — Proficient

April 2020

Measures the traits that are important for successful back of house food service roles. Full results: Proficient

Cleaner fit — Proficient

August 2020

Measures the traits that are important for successful cleaners Full results: Proficient

Work motivation — Expert

September 2020

Level of motivation and discipline applied toward work Full results: Expert

Food service fit: Crew member — Proficient

August 2020

Measures the traits that are important for successful food service crew members Full results: Proficient

Work style: Conscientiousness — Expert

March 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Customer service fit — Proficient

March 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• I didn't work that much last year because my father was dying of cancer he died 3 days before my 25th birthday which was July 23, 2018

• Reason for leaving the jobs.

• T-Roc- my mother husband sexually assaulted me and she kicked me out. So I had no way to get and had nobody to go to.

• Zaxbys- Grandmother died and I became homeless

• Ross Dress for Less- Seasonal Job

• 5Guys Burgers and Fries- Found out I was pregnant.

• Inktel- Daughter was in the hospital for 14 days

• McDonald's-Laid Off

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