JOHN ROMERO

**** ******** ****** *** #** Bronx, NY 10453, Cell: 347-***-****

ad1teo@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Experienced customer service and call center professional with 6+ years of experience.

Bilingual: Fluent in English and Spanish

Highly skilled in assisting customers both over the phone and in-person

Demonstrated ability to record details of client contacts and service history

Profound ability to handle irate customers and resolve issues effectively

Able to work with a diverse and multicultural group of employees and customers

Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude

Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work

Computer proficiency, Microsoft Word an internet navigation

WORK EXPERIENCE:

Handled inbound calls to place eligible clients in hotels for quarantine during the COVID pandemic.

Received all non emergency calls including distribution of foods to New Yorker’s in need during pandemic.

Maintained facility by way of vacuuming, sweeping, scrubbing, stripping, sealing, polishing and mopping of finished floors

Keeps building entrances, perimeters and inside free of leaves, debris, garbage, etc. as the need arises

Ensured equal garbage removal and recycling pick up occurs in an efficient manner

Answer inbound calls and make outbound calls to potential clients

Cleaning offices, hallways, common areas and other areas.

Moving furniture before and after cleaning.

Cleaning, dusting, mopping, stripping and waxing floors.

Measuring chemicals correctly.,

Answered telephone inquiries on products and services and resolved clients concerns

Supervised and coordinated employees engaged in customer service activities

Planned, prepared and devised work schedules according to budgets and workloads

Prepared, maintained, and submitted reports and records, such as budgets and operational and personnel reports

WORK HISTORY:

311 NYC New York, NY. Mar. 2020 – Mar 2021

King Teleservices 311 Bklyn, NY Jan. 2020 – Mar. 2020

Call Center Agent, Opinion Access LIC, NY Aug. 2014 – Feb. 2016

Inventory Associate, Just Bagels Bronx, NY Jan. 2014 – June 2014

Custodian, Wallkill Custodian Workers Wallkill, NY May 2011 – Oct. 2013

Indiana Market & Catering New York, NY Aug. 2009 – Feb. 2010

Customer Service Supervisor, Summer Bay Resort Longwood, FL Nov. 2005 – June 2009

Customer Service Agent, Sketchers Tampa, FL July 2004 – June 2005

Customer Service Supervisor, Sprint New York, NY Aug. 2003 – June 2004

EDUCATION:

General Equivalency Diploma Brocton, NY

ATTRIBUTES:

Certificate of Achievement for Completion of Breakthrough Customer Service Dec, 21, 2020

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