MALUNES ANDY UDTOHAN

ad1tdv@r.postjobfree.com / +639*********

Professional Summary Tenured Customer Care Representative with 6 years of experience handling international technical support and general care. Highly skilled in providing exceptional customer satisfaction and personalized assistance.

Contact Information

ad1tdv@r.postjobfree.com / +639*********

Basic Information

• Age: 26

• Address: 196 San Juan Bautista Street, Payatas A, Quezon City

• Marital Status: Single

Educational Background:

College Undergraduate (2013 - 2018)

Bestlink College of the Philippines, Quezon City

Access Computer College, Quezon City

Note: Transferred from Access Computer College to Bestlink College of the Philippines in 2015. Completed studies until 2018, with 1 semester remaining.

SKILLS

Customer Care: Proficient in providing excellent customer service and support.

Technical Support: Skilled in handling technical inquiries and troubleshooting.

Sales: Experienced in sales techniques and upselling products and services.

Adobe Photoshop: Proficient in using Photoshop for image editing and graphic design.

Adobe Premiere Pro: Proficient in video editing using Adobe Premiere Pro.

Multitasking: Ability to manage multiple tasks and priorities efficiently.

Communication: Excellent verbal and written communication skills.

Problem-Solving: Strong analytical and problem-solving abilities.

Team Player: Collaborative and works effectively in a team environment.

Time Management: Efficiently meets deadlines and manages time effectively.

Work History

Customer Care Representative, October 2016 – June 2017 Alorica

• Managed Telecommunications Account.

• Handled Billing, Minor Technical Support, and Sales inquiries.

Customer Service Representative, October 2017 – April 2018 Teletech

• Assisted customers with Telecommunications Account inquiries.

• Provided Billing, Technical Support, and Sales support.

• Worked on a Seasonal Account.

Customer Service Professional, October 2018 – July 2019

• Delivered Business-supplied customer service.

• Managed B2B Business Supplies accounts.

Technical Support Representative, May 2019 – February 2020 Teleperformance

• Initially handled a Satellite Cable Account, later merged into a Telecommunications account.

• Provided technical support and sales services.

Email Support Representative, March 2020 – October 2022, IBEX

• Supported a Logistics Account.

• Managed EMAIL, Inbound, and Outbound call customer service.

Customer Service Representative October 27, 2022 – August 03, 2023, AFNI

• Customer Service Representative, Loyalty Department

• Received inbound calls regarding billing, technical support and cancellation

REFERENCE

Samuel Santioque Trainer at Teletech

Contact Information: 099********

Jasper Bartolome – Team Manager at IBEX Global

Contact Information - 099********

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