Steven Landrum

**** ******** **** *******-*****, NC 27103 336-***-**** ad1tcy@r.postjobfree.com

Professional Summary

Multifaceted, Accomplished Professional with experience in all aspects of business optimization, performance management, and customer satisfaction. Innovative thinker, persuasive communicator and skillful motivator, with a tenacious focus on objectives, an unwavering commitment to customer satisfaction and the ability to achieve maximum benefit from their employee and material investment through detail-oriented planning, procedure optimization and training development.

Education

Bachelor’s Degree 3/17 Kaplan University

·Major: Business Administration

Associates Degree 7/15 Kaplan University

·Major: Business Administration

Highlights

Decisive

Collaborative

Detail-Oriented

Extensive customer service knowledge

Mediator

Proficiency in word, excel and PowerPoint

Project Management

Leadership Management

Ability to plan and manage time wisely

Excellent communication skills

Willingness to work beyond what is expected

Team player and service oriented

Committed to excellence

Problem solving

Guardianship Representative Empowering Lives Guardianship 03/23-Current Clemmons, NC

Assigned, monitored, administered, and organized social work cases of over 35 individuals and families.

Maintained all relevant and necessary files, documentation, and paperwork regarding participating individuals and families.

Evaluated and recommended appropriate social programs, federal grants and refunds, and benefit packages.

Administered cases involving guardianship, well-being, financial burden, and housing needs.

Conducted weekly meetings with clients monitoring their progress in meeting their goals, following up quarterly.

Fostered a network of community resources and services fostering public and private partnership, establishing and maintaining realistic development timelines for clients to transition.

Created referrals to other services as needed and worked with other community providers to provide collaborative services to clients.

Educated clients on various issues to include but not limited to self-esteem, safety, parenting, childcare, nutrition, money management, credit counseling, home maintenance, and good house keeping

Prep Cook Lake Pointe Landing 10/22-03/23 Hendersonville, NC

Incorporates safe work practices in job performance

Ensure the work area stays clean throughout the work day

Assists in providing food of the highest quality with whimsical and creative touches

Demonstrate teamwork and cooperation with co workers

Participate in teamwork and foster harmonious working climate

Work harmoniously and professionally with co-workers and supervisors

Creates and maintains a sound working relationship with all preparation personnel

FedEx Ground Driver FedEx 08/22-9/22 Hendersonville, NC

Ensures consistent accurate and timely delivery for an average of 1000 packages weekly to both business and residential areas through different routes as required.

Practices safe and secure methods to load, unload, prepare, inspect and operate delivery vehicle to avoid damages to goods.

Manage package intake, sorting, organizing and delivery within required timelines.

Verify accuracy of inventory and shipping information.

Provide excellent customer service to new and long term clients by answering questions, providing information as needed and resolving complaints.

Ensure quality of package delivery with strict adherence to policies and procedures to include handling perishables or other items requiring special handling instruction.

VRT Veterans Administration 03/20-8/21 Winston-Salem, NC

Process general applications for vocational rehabilitation services to determine if the veteran is eligible for Chapter 31 benefits.

Carries out administrative processing of Chapter 31 applications, awards, reviews facility invoices and payment inquiries utilizing computer software such as BDN, Share, VBMS, CWINRS, COVERS, Virtual VA, Map D and others

Creates, updates, and authorizes Chapter 31 Master Records in BDN and CWINRS.

Schedules group orientation appointments and mails letters to those veterans found eligible for Chapter 31 benefits.

Provides general benefit information to current or potential Chapter 31 clients. Act as the office timekeeper, maintaining appropriate documentation of staff time cards.

Maintains office contracting files and records. Ensures information maintained on the CWINRS database.

Provide clerical and administrative support for office operations. This includes maintaining office supplies, division files, incoming and outgoing mail, division inter-office communication and interaction.

VRT-Non-Paid Work Experience Veterans Administration 11/19-3/20 Winston-Salem, NC

Process general applications for vocational rehabilitation services to determine if the veteran is eligible for Chapter 31 benefits.

Carries out administrative processing of Chapter 31 applications, awards, reviews facility invoices and payment inquires utilizing computer software such as BDN, SHARE, VBMS, CWINRS, COVERS, Virtual VA, Map D and others.

Creates, updates, and authorizes Chapter 31 Master Records in BDN and CWINRS.

Schedules group orientation appointments and mails letters to those veterans found eligible for Chapter 31 benefits.

Provides general benefit information to current or potential Chapter 31 clients. Act as the office timekeeper, maintaining appropriate documentation of staff time cards.

Maintains office contracting files and records. Ensures information maintained on the CWINRS database.

Provide clerical and administrative support for office operations. This includes maintaining office supplies, division files, incoming and outgoing mail, division inter-office communication and interaction.

Shelter Counselor Samaritans Ministries 07/03/18-8/19 Winston-Salem, NC

Maintain order and communicate/enforce agency rules and policies

Intervene in client crises(medical, mental health, interpersonal).

Initiate and maintain appropriate social interactions with clients.

Monitor dorms, bathrooms and day-rooms to maintain safety and security of clients and premises

Consult with other staff and/or outside agencies as needed regarding client issues and needs.

Provide information on social/health services and procedures (in agency and outside agency) to clients.

Refer clients needing more extensive services to specialized program staff or to outside services, when appropriate.

Screen referrals from other agencies

Work with and support community volunteers who volunteer during shift.

Actively participate in staff meetings and in service trainings.

Assist with the preparation, organization, serving and cleanup of food service scheduled during shift.

Maintain order and cleanliness of work area.

Recruit and supervise client volunteer tasks.

Work scheduled hours at shelter stations and /or milieu coverage and perform all duties of those areas.

Monitor and ensure the return of all towels, blankets and other DESC property issued to clients.

Register clients and document services provided during shift hours, in accordance with established procedures.

Monitor day rest clients

Assist with transition from nighttime shelter to day program activities, such as morning cleanup.

Observe client behaviors in the area surrounding the shelter, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.

Provide assistance to homeless people and others who are experiencing crises caused by mental illness and /or excessive drug/alcohol consumption.

Provide information about and referral to other services available in the community to homeless people and others in need.

Other duties as assigned.

Health Benefit Assistant VA Medical Center-Asheville 09/17-06/2018 Asheville, NC

Compiling eligibility reports and registering veterans information into database

Review and evaluate data that has been entered into database to ensure accuracy and integrity

Prepare copies and faxes

Answer customer questions and provide requested information regarding patient inquiries

Act as liaison for veterans

Economic Maintenance Case Manager Social Services 08/16-7/17 Hendersonville, NC

Screen applicants for government program assistance

Verify income, employment, poverty level and other applicant information

Scanning client documents, data entry into government systems such as NC FAST and Compass

Utilizing Microsoft Office Programs such Microsoft Word, Excel, Power Point and Note Book

Corresponding to clients and agencies through email, mail, fax and phone

Teaching Assistant Henderson County public School System 1/16-7/16 Hendersonville, NC

Provided training in critical reading, facilitated the process of composing academic forms of writing within various modes and genres

aided students in computer literacy, oral and presentation skills

Improved student participation, in the classroom through integration of creative role-playing exercises, and peer review sessions

Collaborated with a team of faculty at weekly meeting and actively contributed new ideas on teaching

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Production Associate BMW Manufacturing-Greer, SC 1/01-11/15 Greer, SC

Worked on various vehicle production lines assembling components of BMW Automobiles

Followed quality and safety guidelines, and met all productivity goals

Trained new employees on how to perform various assembly procedures

Responsible for efficient operations, and assembly tasks at five different work stations, in a team environment

Provided own quality controls following set company standards

Store Manager CVS-Hendersonville 3/98-7/01 Hendersonville, NC

Driving operational, visual and customer service standards in store

Monitoring and reviewing store performance on a regular daily, weekly and monthly basis

Deciding on store layouts

Actively monitoring competitive activity

Managing the store profit & loss-account within budget

Implementing store compliance and health and safety procedures

Responsible for all operational and financial aspects of the store with emphasis on customer service and employee moral. Other responsibilities include Train as well as coach and council all employees within the store.

Rest Home Administrator Aaron Enterprises Inc.-Hendersonville, NC 2/92-3/94 Hendersonville, NC

Managed staff and oversaw all operations across two facilities

Provided prudent financial management, including execution of census-based staffing to stay within budget

Achieved 92% occupancy, reduced turnover by 50%, and exceeded budget projections each year

Directed the implementation of improved work methods and procedures to achieve the nursing home objectives. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations

SFC United States ARMY 1984-2012

Supervised and instructed team members in procedures and skills to ensure compliance with safety guidelines

Responsible for cross training team members in all positions needed

Inspected all weapons and other equipment was in proper working order and we cleaned and stored correctly after use

Deployed overseas on several occasions

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