Office Manager Customer Service
Resume:
Objectives
Provide principal support in an office by carrying out office procedures independently. Handle a variety of situations and problems without supervision. Perform in place of the supervisor as needed. Make administrative judgments and decisions to keep office functioning smoothly in the absence of supervisor. To meet the available job qualifications while highlighted my proven ability to provide the highest level of customer service, performing a diverse array of administration duties involving knowledge and skills of organizational procedures and policies.
Energetic, goal- focused professional with exceptional experience in planning, budgeting, strategizing and event execution.
HIGHLIGHTS OF QUALIFICATIONS
Well-developed interpersonal skills, easily able to establish and maintain favorable rapport with clients and staff from all cultures and organizational backgrounds.
High level of personal and professional integrity – passionate about achieving organizational success.
Extensive Office Administration experience in a large scale employee supervision environment.
Successfully self-motivated with strong problem solving abilities.
Proficiency in Oracle, Microsoft Office Suite, Citi Card Management, and other software applications as required with the ability to quickly learn new applications and systems.
Excellent organizational skills
Excellent oral and written communication skills
Demonstrated ability to exercise initiative and judgment in decision-making
Ability to work independently
Experience
Human Resources Rep/Business Office Manager 2023- Current
Nexion Healthcare Center La Porte TX
Skilled Senior Living
•Recruiting and Retention
•Employee Relations
•HR Administration
•Benefits and Compensation
•Training and Development
•May be required to attend morning meetings to review discharges, admits, and payor changes in the absence of the Business Office Manager.
•Make appropriate payor change information in Accounts Receivable System (Point Click Care).
•Assist with posting cash within 24 hours of receipt. This includes all Medicare, Medicaid, Managed Care and Insurance payments.
•Support the completion of Medicaid 5615s and ULTC100.2s on a timely basis.
•Assist in the billing and receiving of patient liability.
•Follow up weekly with county for Medicaid Pending cases.
•Follow up on Medicaid Re-determinations and maintain direct communication with the county to develop professional relationships.
OFFICE MANAGER 2022- 2023
Houston Community College Coleman Campus
Nursing Program
May be responsible for semester course scheduling, and track enrollment/personnel matters.
Assist with the implementation of new policies and procedures.
Resolve or advise resolutions for a variety of administrative situations or problems in the absence of supervisor.
Make judgments and decisions to keep office functioning smoothly in absence of supervisor.
Compile and formats information and statistics into coherent specialized reports.
Prepare basic reports, such as budget or numbers reports.
Assist with the coordination of special projects.
Handle written and verbal confidential information.
Track and monitor budget transactions for multiple budgets.
Track numbers such as enrollment and or personnel.
Assist in budget planning by generating reports and monitoring transactions.
Schedule and confirm appointments for supervisor.
Create and maintain spreadsheets
May have signature authority in the absence of supervisor.
SPECIALIST, STUDENT RECORDS 2020- 2022
Houston Community College District 3100 Main
Student Services
Process, post, and maintain all documents relevant to student files.
Process, print and distribute reports relevant to student records for various college offices.
Process and post final grades.
Ensure files and records are maintained according to state policy.
Prepare records for imaging.
Communicate with students regarding record issues.
May be required to travel to other campuses/centers to register students or work with college departments on record processes.
Perform other duties, tasks and assignments as required.
Administrative Assistant 2015-2020
Houston Community College Stafford
Dean of Earth Life Natural Sciences
May be responsible for semester course scheduling, and track enrollment/personnel matters.
Assist with the implementation of new policies and procedures.
Resolve or advise resolutions for a variety of administrative situations or problems in the absence of supervisor.
Make judgments and decisions to keep office functioning smoothly in absence of supervisor.
Compile and formats information and statistics into coherent specialized reports.
Prepare basic reports, such as budget or numbers reports.
Assist with the coordination of special projects.
Handle written and verbal confidential information.
Track and monitor budget transactions for multiple budgets.
Track numbers such as enrollment and or personnel.
Assist in budget planning by generating reports and monitoring transactions.
Schedule and confirm appointments for supervisor.
Create and maintain spreadsheets.
May have signature authority in the absence of supervisor. Proficiency in Oracle, Microsoft Office Suite and other software applications as required
Excellent organizational skills
Excellent oral and written communication skills
Demonstrated ability to exercise initiative and judgment in decision-making
Ability to work independently
Secretary II 2014 -2015
Houston Community College Central
Dean of Instruction
Provide principal support in an office by carrying out recurring office procedures.
Use the following software: PeopleSoft, Oracle, Word, and Excel.
Operate office equipment, such as computer, copier, fax, typewriter, and calculator.
Respond to special requests and projects, frequently under deadline conditions.
File correspondence, records, and other department documents.
Prepare basic reports, such as budget, payroll and enrollment reports, as directed by supervisor.
Send, receive, and distribute faxes. Answer and screen phone calls, handling multiple lines.
Type correspondence, grant applications and other documents from notes, copies, or rough drafts.
Answer routine correspondence not requiring supervisor’s attention.
Communicate with other departments to solve problems
Part time Secretary 2012 – 2014
Houston Community College Central
Dean of Student Services Office
Answer multi-line phone system
Respond and assist with special requests and projects, frequently under deadline restrictions
File correspondence, records, and other department documents
Prepare basic reports for budgets, payroll and enrollment as requested by the supervisor
Type correspondence, grant applications, and other documents from notes, copies, or rough drafts
Answer routine correspondence and phone inquiries not requiring supervisor’s attention.
Office Assistant 2009 - 2012
Houston Community College Central
President’s Office
Answer multi-line phone system
Proctor high stakes professional certification licensure exams
Assist with the creation of course numbers and schedule production
Respond and assist with special requests and projects, frequently under deadline restrictions
File correspondence, records, and other department documents
Prepare basic reports for budgets, payroll and enrollment as requested by the supervisor
Type correspondence, grant applications, and other documents from notes, copies, or rough drafts
Answer routine correspondence and phone inquiries not requiring supervisor’s attention.
KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in Oracle, Microsoft Office Suite and other software applications as required
Excellent organizational skills
Excellent oral and written communication skills
Demonstrated ability to exercise initiative and judgment in decision-making
Ability to work independently delivering high quality work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively
Education
Houston Community College
Graduation Date ~ Spring 2020
Associate of General Studies Degree
Franklin Beauty School
1500 hours completed ~ 2000 Cosmetology
VOLUNTEER PROFESSIONAL EXPERIENCE
Jacobs Ladder of Covendence
Nonprofit assisting working the class poor community. Event coordinator, fundraiser, research
Committee, community outreach.
Boy Scouts Of America – Leader/Committee Officer for Wheeler Avenue Baptist Church Pack 242 2012 Current
Oversee youth in lifetime values into fun and educational activities designed to help families teach their boys how to make good decisions throughout their lives and give them confidence as they become adults for tomorrow.
GCCSA – Policy Council Representative for Thompson Head Start 2010 – 2012
Direct involvement in planning, implementation and the decision-making process of the program’s operations. Assist with classroom activities and field trips along with special events and activities.
Perry Head Start – Parent Committee Secretary 2009 - 2010
Assist with collaborating ideas, organizing files, planning organizational needs, promoting events, and planning tasks.
Minister for Christ Christian Center – Leader/Officer 2004 – 2023
Oversee the kitchen and catering, assist with cleaning, planning events, decorations, and act as greeter and other various needs of the church.
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