**** **** **** **., ******, LA *****

PHONE 504-***-**** • • E-MAIL ad1tbo@r.postjobfree.com

QUILA ENCALADE

EMPLOYMENT

**** (May) – 2023 (Oct) Galata Chemicals Hahnville, LA

Warehouse and Logistics Manager

Management and coordination of product scheduling, warehouse and shipping activities, loading / unloading of outgoing and incoming materials and supervision of Logistics and Warehouse personnel including payroll, discipline and training.

2023 (Feb) – 2023 (May) Vopak Houston, TX

Sales Manager

Business development and sales growth. To secure, grow and manage new and existing business and customers.

2015 – 2022 Stolthaven New Orleans, LLC Braithwaite, LA

Customer Service Manager

Accomplished department objectives by managing staff; planning and evaluating department activities. Maintained staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Developed personal growth opportunities. Accomplished staff results by communicating job expectations, planning, monitoring, and appraising job results.

Managed all terminal logistics including shipping and receiving, product management, inventory management and resolution of any product / inventory related issues.

Developed, coordinated, and enforced systems, policies, procedures, and productivity standards related to the customer service department.

Ensured regulatory compliance through ATF / TTB, EXSTARS, and DOE reporting.

Defined objectives, identified, and evaluated trends and options, choose a course of action, and evaluated outcomes related to customer orders and scheduling.

Maintained quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system improvements.

Contributed to team effort by accomplishing related results as needed.

Worked with all internal and external partners to support the S&OP process.

Primary interface with 3PL providers, external partners and internal supply chain personnel.

2014 – 2015 Stolthaven New Orleans, LLC Braithwaite, LA

Sales Representative

Accomplished department objectives by managing staff; planning and evaluating department activities. Maintained staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Developed personal growth opportunities. Accomplished staff results by communicating job expectations, planning, monitoring, and appraising job results.

Managed all terminal logistics including shipping and receiving, product management, inventory management and resolution of any product / inventory related issues.

Developed, coordinated, and enforced systems, policies, procedures, and productivity standards related to the customer service department.

Ensured regulatory compliance through ATF / TTB, EXSTARS, and DOE reporting.

Defined objectives, identified, and evaluated trends and options, choose a course of action, and evaluated outcomes related to customer orders and scheduling.

Maintained quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system improvements.

Contributed to team effort by accomplishing related results as needed.

Worked with all internal and external partners to support the S&OP process.

Primary interface with 3PL providers, external partners and internal supply chain personnel.

2007 – 2014 Stolthaven New Orleans, LLC Braithwaite, LA

Marketing Assistant/Contract Administrator/Sales Representative

2002 – 2007 Stolthaven New Orleans, LLC Braithwaite, LA

Senior Customer Service Representative

2003 – 2007 Stolthaven New Orleans, LLC Braithwaite, LA

Rail Coordinator

2001 – 2002 Stolthaven New Orleans, LLC Braithwaite, LA

Operations Coordinator

EDUCATION

1986 – 1990 Phoenix High School Phoenix, LA

Diploma

Some college

SKILLS

Strong knowledge of logistics/shipping and receiving processes including truck / iso shipping and receiving, railcar shipping and receiving, vessel handling /barge handling.

Effective communicator / excellent oral and written communication skills.

Strong leadership skills, conflict management, collaboration across multiple sectors and cross functional teams.

Fluent in Microsoft Word and Outlook with some Microsoft Excel and Microsoft Power Point, Google Suite, and SAP. AS400, and several office machines, including photo copier, multi-line telephone system, label maker, and scanner.

Conceptual and innovative thinker. Able to multi-task with effective results.

Able to use analytical thought patterns to resolve issues in a variety of complex situations without supervision.

.

SECURITY CLEARANCE

Active TWIC Card

SUMMARY OF QUALIFICATIONS

High school diploma and some college

12+ years of customer service experience

1+ years of operations experience

8+ years of marketing experience

7+ years of management experience

Experience in related terminal industry with proven skills in operations, customer service, management, sales, contract maintenance, marketing, and logistics

REFERENCES

Upon Request

Contact this candidate