Kathryne Tanhueco

253-***-****

Lakewood, WA.

ad1taz@r.postjobfree.com

Professional Profile:

Professional, patient and a people-person Customer Service Representative. Adept at providing product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency. Excellent communication with customers, clients, peers and managers even in a fast-paced work environment. Core Skills & Abilities:

Customer Service

Organized

Attention to Detail

Multitasking

Inbound/ Outbound Calls

Empathy

Creative problem -Solver

Data Entry / Clerical Duties

Applicant Tracking Systems, Tracker

MS Office Suite

Computer Navigation

File/Case Management

Professional Experience:

Randstad/ New Cold Lakewood, WA Jul.2018 to Feb.2019 Office Administrator

Coordinated activities throughout the company to ensure efficiency and maintain compliance with company policy

Managed agendas, travel plans and appointments for upper management

Managed emails, letters, packages, phone calls and other forms of correspondence

Support bookkeeping and budgeting procedures for the company

Created and updated databases and records for l information, personnel, and other data

Tracked and replace office supplies as necessary to avoid interruptions in standard front office procedures

Submit reports and prepare proposals and presentations as needed

All other clerical duties assigned

AFSCME Polling Center Lakewood, WA Apr.2016 to Jul.2017 Call Center

Efficiently made over 200-300 calls daily

Completed customer service calls and conducted political surveys

Made follow up calls to customer to see who they voted for in the current election Customer Care Representative Xerox Auburn, WA Aug.2015 to Mar.2016

Customer Service Representative

Worked with customers to process credit card payments over the phone

Communicates appropriate options for resolution in a timely manner

Recommended products or solutions that best suited the customer

Over 300 Inbound and outbound calls a day

Avon Lakewood, WA Mar.2011 to Aug.2013

Sales Representative

Prospected, negotiated, and closed sales to reach sales targets and goals

Initiated all marketing of products to client base via cold calling, social media

Performed sales duties and order entry over the phone to 35+ customers Education & Certifications Previous Job Experience Goodwill of the Olympic & Rainier Region – Tacoma, WA Computer & Office Skills Training – 2018

Certifications for Office 365, Word 2013, Excel2013, Outlook 2013, And Soft Skills

Courage360 – Tacoma, WA Graduated

Successful Pathways (Career Preparation and Computer Application) – Word, Excel, PowerPoint, Outlook

Caregiver/ May 2005 to Aug.2010

Donna’s Care Giving Agency

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