Customer Service Representative
Resume:
Kathryne Tanhueco
Lakewood, WA.
**************@*****.***
Professional Profile:
Professional, patient and a people-person Customer Service Representative. Adept at providing product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency. Excellent communication with customers, clients, peers and managers even in a fast-paced work environment. Core Skills & Abilities:
Customer Service
Organized
Attention to Detail
Multitasking
Inbound/ Outbound Calls
Empathy
Creative problem -Solver
Data Entry / Clerical Duties
Applicant Tracking Systems, Tracker
MS Office Suite
Computer Navigation
File/Case Management
Professional Experience:
Randstad/ New Cold Lakewood, WA Jul.2018 to Feb.2019 Office Administrator
Coordinated activities throughout the company to ensure efficiency and maintain compliance with company policy
Managed agendas, travel plans and appointments for upper management
Managed emails, letters, packages, phone calls and other forms of correspondence
Support bookkeeping and budgeting procedures for the company
Created and updated databases and records for l information, personnel, and other data
Tracked and replace office supplies as necessary to avoid interruptions in standard front office procedures
Submit reports and prepare proposals and presentations as needed
All other clerical duties assigned
AFSCME Polling Center Lakewood, WA Apr.2016 to Jul.2017 Call Center
Efficiently made over 200-300 calls daily
Completed customer service calls and conducted political surveys
Made follow up calls to customer to see who they voted for in the current election Customer Care Representative Xerox Auburn, WA Aug.2015 to Mar.2016
Customer Service Representative
Worked with customers to process credit card payments over the phone
Communicates appropriate options for resolution in a timely manner
Recommended products or solutions that best suited the customer
Over 300 Inbound and outbound calls a day
Avon Lakewood, WA Mar.2011 to Aug.2013
Sales Representative
Prospected, negotiated, and closed sales to reach sales targets and goals
Initiated all marketing of products to client base via cold calling, social media
Performed sales duties and order entry over the phone to 35+ customers Education & Certifications Previous Job Experience Goodwill of the Olympic & Rainier Region – Tacoma, WA Computer & Office Skills Training – 2018
Certifications for Office 365, Word 2013, Excel2013, Outlook 2013, And Soft Skills
Courage360 – Tacoma, WA Graduated
Successful Pathways (Career Preparation and Computer Application) – Word, Excel, PowerPoint, Outlook
Caregiver/ May 2005 to Aug.2010
Donna’s Care Giving Agency
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