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Jo-Anne Toepfer

Senior SAP SD Analyst

ad1taj@r.postjobfree.com • 410-***-****

Linkedin • Havre de Grace, MD 21078

Summary

Tech-savvy professional with enriched experience leading technical projects, translating business needs into IT service offering, and managing cross-functional team of professionals. Solution-oriented individual with demonstrated background in delivering effective business solutions by leveraging analytical and disciplined methods, anticipating major requirements, as well as adopting productive methodologies. Proficient in tracking and documenting projects, bugs, requests, and processes by using various software products. Highly-analytical in rationalizing workflows, streamlining multi-faceted processes, and troubleshooting major issues to drive efficiency and increase productivity. Instrumental in conducting long-term strategic planning, determining probable risks, and identifying improvement areas to drive change and increase effectiveness of procedures. Adept at building durable relationships with internal/external stakeholders to produce beneficial outcomes.

Technical Proficiencies

Languages: ABAP, SQL, DIBOL/Synergy, DCL

Software: Database: SAP/S4 Hana, Oracle, Indexed file storage, and Crystal Reports Platforms: SAP/S4 Hana, VAX/VMS

Other: SAP/Gui, Fiori, Agile, ETL, Business Analytics, Microsoft Office suite, EDI, Workbench Career Experience

Tessco Technologies, Hunt Valley, Maryland 1996 – Present Provided analytical approach while delivering effective business solutions leveraging analytical and disciplined methods, such as functional designs, documentation as well as user acceptance testing. Lead support and built resilient (flexible, building block) software for a global wireless marketplace. Planned, evaluated, and determined optimal solutions to business-related issues with order entry, accounts receivable, accounts payable, purchasing, sales tax collecting, mass mailings, customer database, inventory, fulfillment, VMI, pricing for customers/products, mapping data for translation between salesforce and ERP System as well as new S4/Hana system while ensuring effective collaboration with team leaders, team members, and vendors companywide. Spearheaded all fundamental aspects involved in translating business rules/requirements into effective/efficient systems for small projects, and sub-systems of larger projects. Utilized analytical skills while evaluating company needs and translating ERP system to SAP/S4 Hana while collaborating with SAP Data services consultants and business. Deployed technical acumen, while testing and troubleshooting system issues for customers as well as delivering initial level assistance with issue resolution. Engineered effective facilitation in retrieving and migrating data according to organizational guidelines/rules. Employed leadership efforts while directing team for third party to collect requirements for reporting needs.

Senior SAP SD Analyst – 2023-Present

• Works Collaboratively across the different SAP Teams, IT Organization, and Business to remove blockers for the SD Team, clarify requirements or issues, and provide status updates as necessary. P a g e 2 4

• Prepares and provides regular status updates to the IT SAP Manager as to the progress of the SD team on initiatives and issues.

• Prioritizes the day-to-day workload of the IT SAP SD Team – including AMS Team Members. Working through Enhancements, Defects, and incidents.

• Represents the IT SAP SD Team in larger meetings and is able to articulate the details of team initiatives and work items to a broad audience.

• Mentors the team in the Business Process of Tessco, how they are implemented in SAP and provide background of the solutions to give a broader perspective about enhancement requests and defects that promotes knowledge transfer and higher quality solutions.

• Reviews and provides feedback on requirement documents, functional specifications, test plans, and design documents for completeness, clarity and accuracy so that the solution meets the business requirements.

• Promotes consistency and standardization throughout all applicable areas of the IT SAP SD team deliverables and day- to-day processes, such as service desk ticket updates, change approval board processes and documentation.

• Performs the necessary deliverables and work products associated with a hands-on solution delivery for key enhancements and defects.

• Significant contributor to the sprint planning and road maps of the SAP SD functionality and defect remediation.

• Supports SD team in day-to-day functions for EDI, Pricing support, Shipping rates, defect resolution, managing Jira tickets, and leading larger audience meetings.

Functional Business Analyst/ERP leadership – 2019-2023

• Leveraged multiple tools to meet/exceed customer needs and determine requirements of end-users of the company; Synergy/DE, DCL, Crystal Reports, SQL, EDI, S4/Hana (Order to Cash/SD).

• Translated and configured the company’s shipping routes and pricing into a standard SAP configuration framework.

• Learned the SAP Terminology in order to translate key requirements and processes so that the SAP Consultants could understand and, conversely translate SAP Terminology to Tessco team members lacked familiarity.

• Key point of contact while arranging and organizing meetings between various business groups as well as consultants to analyze business needs and prevent missed requirements.

• Gained in-depth knowledge of dependencies, sequence for data loads, and leveraged LTMC and LSMW for quick data loads and updates.

• Administered and managed data files with business while supporting in accumulating data /cleansing efforts.

• Planned, tracked, and documented projects, bugs, requests, and processes by leveraging Jira and Confluence.

• Optimized Fiori to manage requirements from business while collaborating with third party.

• Architected and implemented new reports in SAP, GUI and Fiori; Led cross-functional teams to generate specifications and final outcomes of reports.

• Networked with EDI consultant to translate needs of Business to SPS Commerce and utilize IDOC’s for commercial customers

• Complete Understanding of ETL.

• Utilize Jira and Confluence to document, organize and track incidents.

• Developed Documentation and supported end users, business users and core team members.

• Created documentation is used by training team to develop training modules for business users in EDI and Variant Configuration support.

• Documented and trained with SAP consultant to support Variant Configuration BOM materials.

• SAP Project Life Cycle Experience: Business Process Analysis, GAP Analysis, Bug Fixes, Cutover, Data Load, Go-live support, Production support.

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• Implemented the cutover, data extraction, data transformation, data migration, data validation, transport movements and change management.

• Lead a team of 10 people to load open sales orders from Legacy system to SAP S4/Hana. Worked with the project manager to develop a project plan for this activity. Successfully loaded over 14,000 sales orders over a period of time to make the go-live deadline.

• Collaborated and integrated solutions for:

o Order Processing Workflow

o Pricing

o Outputs

o ETL of Sales order migration

o ETL of Carrier information

o LSMW Variant Configuration materials and BOM’s

• Collaborated with functional consultants on the development of pricing routines to handle calculations of freight out.

• Networked with third party developers to produce a mass sales order load process. Program developed to upload sales orders from multiple tab excel spreadsheet.

• Interacted with various teams such as Finance, Procure to Pay, Manufacturing, Warehouse and Vistex. Software Engineer – 2013-2019

• Leveraged multiple tools to meet/exceed customer needs and determine requirements of end-users of the company; Synergy/DE, DCL, Crystal Reports, SQL, EDI, Salesforce.

• Steered end-to-end functions involved in managing multi facet projects to cut over new pricing system and leading Q2I SAP IT systems.

• Planned, tracked, and documented projects, bugs, requests, and processes by leveraging Jira and Confluence.

• Managed and administered various projects by leveraging SQL and Synergy.

• Partnered with businesses for B2B contracts to ensure effective coordination with organizations.

• Onboarding EDI customers, worked with SPS commerce to increase the speed to onboard customers.

• Identified EDI Gaps for new customers, commercial and retail.

• Worked with Business on EDI requirements, documented the process of onboarding customers and steps needed to see it from end-to-end.

• Developed a universal map to ensure ease of onboarding customers. Programmer/Analyst – 2006-2011

• Leveraged multiple tools to meet/exceed customer needs and determine requirements of end-users of the company; Synergy/DE, DCL, Crystal Reports, SQL, EDI, Salesforce.

• Succeeded in delivering various projects while providing high-level services remotely.

• Provided Functional Specs to define requirements from the business.

• Provided support to the business 24/7 especially during critical EOQ and EOY.

• Partnered with businesses for B2B contracts to ensure effective coordination with organizations.

• Developed standard format for all outbound customer documents to increase EDI volume.

• Managed and administered various projects by leveraging SQL and Synergy.

• Succeeded in delivering various projects while providing high-level services remotely.

• Worked with crystal reports to create reports to support call centers as part of the business. Education

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Bachelor of Computer Science

Towson University, Baltimore, Maryland

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