Carmen McCourt

Administrative Assistant

Peachtree City, GA

Seeking a challenging and responsible position where my exemplary communication skills and business background will be utilized.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Golf Rider - Peachtree City, GA

September 2020 to Present

An Administrative Assistant, I am responsible for supporting an administrative professional to help them stay organized and complete tasks that allow them to focus on more advanced responsibilities. Their duties organizing meetings for Administrators, greeting office visitors and composing documents on behalf of Sales and Management. Worked in the Service Department for a quality turn around and keep in communication with all Service orders for quality control and customer Satisfaction. Administrative Assistant/Customer Service Representative NISSAN OF NEWNAN - Newnan, GA

January 2016 to September 2021

January 2016 - September 2021

Essential Duties include the following. Other duties may be assigned. Respond to all customer inquiries promptly and effectively Utilize established dealership templates to communicate with customers by e- mail & telephone. Utilize dealership call scripts for all inbound and outbound sales calls Schedule, log, and confirm appointments with customers Update the data management tool with information regarding all verbal communication with customers Communicate customer information to the BDC Director when an appointment is scheduled. Study products and services to continually enhance BDC agent's ability to assist customers: • Study product and manufacturer information • Complete necessary certification tests • Study used vehicle inventory on a weekly basis • Learn pertinent dealership processes Comply with any customer handling and marketing functions as identified by the BDC Director Communicate with the BDC Director relative any potential customer issues or problems Perform all Outbound campaigns as periodically dictated by the BDC Director.

Administrative Assistant

BDC Manager

Don Jackson Chrysler Dodge and Jeep - Union City, GA June 2014 to November 2016

Union City, Georgia

Work in the Business office on input title information, file, worked with Manager to located files, Promoted to BDC Manager to follow up on 21 Sales Representative to manage and call the clients to follow up on any client that has a sense of urgency, greeting clients sold deals in Spanish promoted to work on the showroom floor to answer, when there is an angry client they would have me handle the task at hand and print out Temporary tags. Making sure it's a friendly environment and safe. Administrative Assistant

Geographic's - Hapeville, GA

January 2010 to May 2014

Worked very closely with the Foreman & Pressroom Manager to assist on the PO, answer phones, keep the floor department to stay on time, meeting with Client's until Management arrives the Attendance, calling Staffing -+agencies to fill on a sense of urgency. Major Account Manager / Trainer / On Site-Manager Recruiting and maintaining inventory

2010Talent Tree Crystal Inc - Peachtree City, GA

1997 to 2010

Peachtree City, GA Major Account Manager / Trainer / On Site-Manager Recruiting and maintaining inventory of qualified associates assuring compliance with company policies, workers' compensation and all State and Federal laws, satisfying customers by identifying needs and filling orders in an accurate and timely manner, as well as setting bill and pay rates to maximize GM$. Developed and manage training program to ensure compliance with Panasonic requirements introducing a new module developed with IT department on ISM. This helped reduce turnover and ensure a 100% fill ratio in 24 hours. Maintained and re-assessed all training files and retrained. More than 897 associates and registering this in MATRIX training spreadsheet prior to achieving Panasonic audit. Created format and maintained detail of daily spreadsheets, worksheets and active rosters of our workforce. This includes keeping up to date all hires, releases, transfers and pay changes. Delivering these time detail reports to Panasonic and Talent Tree executives. As an on sight staffing manager and trainer at Panasonic identified solder training as lacking and developed a strategic plan to invest in this area as a good place to grow our sales and give them the best available human force. Helped enforce more efficient screw insertion training in creating a form for Panasonic. Communicated regularly with internal and external customers, ensuring their satisfaction through monitoring, developing, improving and delivering excellence in service. Professional Stone Care Anaheim, CA 1997-2004

Office Manager/Administrative Assistant: Overseeing the staff of each department Responsible for all of the advertisement Taking and handling all customer complaints providing swift and effective resolution Manage and balances all invoices, maintaining up to the date information to the President. Responsible for all hiring and training process for employee consistently ensured all daily duties were completed in a timely manner Maintained a strong knowledge of available product to the customer needs Utilizes QuickBooks & QuickBooks Pro, Maintained all house accounts. Onsite Representative/Staffing Representative

Kimco Staffing Solutions - Lake Forest, CA

1995 to 1997

Recruited, screened, interviewed and hired employees. Located and worked with 3 shifts, onsite Calculated and submitted payroll weekly, onsite Maintained employees personnel files, onsite All duties those of an Onsite Representative.

Directly with a variety of human resources and personnel departments to facilitate proper placement and mediate any problems

Generated new business through telephone sales and on-site visit. English/Spanish

Education

High school or equivalent

Skills

• TIME MANAGEMENT

• GENERAL OFFICE

• GENERAL OFFICE DUTIES

• QUICKBOOKS (8 years)

• Executive Administrative

• Data Entry

• Administrative Support

• Filing

• Excel

• Payroll

• Sales

• Scheduling (10+ years)

• Marketing

• Administrative Assistant

• Outlook

• MS Office

• Word

• Receptionist

• Microsoft Office (10+ years)

• Billing

• Accounting

• Accounts Payable

• Microsoft Excel

• Bilingual

• Communication skills

• Customer service

• Typing

• Organizational skills

Certifications and Licenses

Driver's License

January 1984 to Present

Employee of the Year Award

ISO Certification

Workers Comp Certification

Time Management Award

Senior Professional in Human Resources

Professional In Human Resources

Additional Information

SKILLS

Strong interpersonal and communication skills combined with progressive responsibility and experience in customer relations. Experienced in handling all general office duties and completing assignments in a timely manner in high volume and fast-paced environment. Knowledgeable in Microsoft 8.0, e-mail, 10-key, Kronos, Internet, Windows 98, 2000, 2007, PeopleSoft & Time management, XP, QuickBooks, and QuickBooks Pro. Eleads, Dealertrack, and Windows 13.0 and Conversica with Vinsolutions

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