Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experience

Nike Inc (Contract) GA, Union City

Agent Services Representative 08/2022 - Present

Resolved customer inquiries, complaints and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Answered inbound calls to greet and assist customers with various needs and questions. Provided solutions, recommendations and replacements with empathy and positive feedback. Coordinated with shipping department to meet customer specific requirements. Navy Federal Credit Union Georgia, Union City

Member Service Representative 12/2021 - 08/2022

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Explained benefits, features and recommendations to maximize client retention.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Provided solutions, recommendations and replacements with empathy and positive feedback on members accounts. Region's Bank Tennessee, Memphis

Personal Banking Representative 04/2019 - 11/2021 Assisted in credit card and debit card claims in office, after 1 year I then was transferred to a work from home position. Verify the identity of callers, provide personal information and/or inform customers of their credit card, personal & business accounts.

Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller. Provided customer service and was involved in training new team members each month. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.

Conduit Global Tennessee, Memphis

Customer Service Representative 01/2017 - 04/2019

• Fast pace 8-10 hour shifts answering calls for Tennessee Carrier members under Medicaid and Medicare insurance programs, booking transportation to and from medical appointments.

• We are trusted with very personal information, professionalism and having a great personality in order to best assist the members is required, as well as advanced typing skills & being able to operate multiple computer functions such as Microsoft.

• Addressed customer concerns and complaints and resolved issues promptly.

• Acquired the ability to work independently in a team environment. Skills

Customer service, Computer literacy, Communication skills, Microsoft excel, Microsoft word, Typing, Conflict Resolution, Salesforce Education

University of Memphis Memphis, Tennessee

Psychology 05/2025

Daijah Payne

Fayettville, North Carolina 901-***-****

ad1t89@r.postjobfree.com

Concorde Career College Memphis, Tennessee

Dental assistant 10/2017

Cordova High School Cordova, TN

Health Science 05/2015