MICHAEL EVENDOLL

** ********* **

REVERE, MA. ***51

PHONE; 781-***-****

OBJECTIVES

I seek to use my technical and interpersonal skills along with many years of working in a high stress and diversified environment to reach the goals of any job I obtain. I look forward to new challenges and new environments. I also want to bring my personality, judgements and experiences to a new and exciting challenges.

EDUCATION

Farr Academy (High/prep School)

Bunker Hill Community College (real Estate Sales/Management)

Northern University (Extension Classes) Bookkeeping/accounting.

Federal Emergency Management Administration (FEMA) Certified in FEMA emergency/Disaster response.

Federal Law Enforcement Training Center (FLETC) Certified in Essentials of supervising screening operations and federal supervision.

Along with many other certifications relating to law enforcement and public relations, Customer Service, Management, and Government Operations. Union Regulations and Employee Relations.

I also own / Manage commercial property consisting of 2 six family apartment units and a 12 unit office/store front/ residential building. I have experience in managing multiple properties, which included planning rebuilds, showing rental property, writing rental agreements/leases, acquiring estimates, securing permits, accessing insurance needs, reviewing rental agreements, securing service contracts such as emergency plumbing, electricity, carpentry, snow removal, auto towing, and window/ glass repair. I also have experience in eviction procedures, tenant disputes and resolving tenant issues. Experience with section 8. Experience vetting potential tenants.

Signet Jewelers 2019-2022 Customer Service Rep II (from Home)

My job was to take customer calls, Process and documenting complaints and assisting in online sales, running credit card payments, answering product questions. Assist stores with customer issues such as repairs, refunds, issuing gift cards. Following up on open cases and finding resolves to issues. (NOTE, Signet Jewelers is the parent company for Banter aka Piercing Pagoda, Kay Jewelers, Jared Jewelers, Zales Jewelry, Diamonds Direct.)

Go! Retail Sales Manager. 2019 -2020 (X-Mas seasonal)

My job was to oversee the daily operation of the sales procedures, ensure that Make sure the work is clean, secure, and operational. I am in charge of resolving client issues, keeping logs. And conducting the cash draw count at the end of the day. Overseeing employee activities, Overseeing, training employees, overseeing payroll, keeping employee records administering discipline when needed. Working with business partners, product and marketing, performing public facility relation operations as needed.

QuickTest. Supervisor, Demographic/Data Annalist 2019 -2019

My job was to oversee the daily operation of the office procedures, ensure that all Testing was done as prescribed by the client, Making sure the Office is clean, secure, and operational. I am in charge of resolving client issues, keeping logs. And conducting the cash draw count at the end of the day. Overseeing employee activities, Overseeing the call list, answering customer inquiries and directing callers to proper departments,, training employees, overseeing payroll, keeping employee records administering discipline when needed. Working with business partners, administering school outreach program, product and marketing research, performing public relation operations as needed.

H & R Block. Office Manager 2015 -2018.

My job was to oversee the daily operation of the office procedures, ensure that all State and Federal Tax laws are adhered to. Make sure the Office is clean, secure, and operational. I also am in charge of resolving client issues, keeping logs. And conducting the cash draw count at the end of the day. Ordering office supplies, Overseeing employee activities, Overseeing the call center over flow, answering customer inquiries and directing callers to proper departments, conducting employee reviews, training employees, overseeing payroll, keeping employee records administering discipline when needed. Working with business partners, conducting informational tax seminars, administering tax advice to clients, product sales and marketing, performing public relation operations as needed.

City of Revere Election Department.

Election Warden 2014- Present.

My job is to oversee the election process, ensure that all State and Federal laws are adhered to. Make sure the polling location is clean, secure, and operational. I also am in charge of resolving voter issues keeping a log. And conducting the final vote count at the end of the day.

Transportation Security Administration (TSA)

Supervisory Transportation Security Officer (STSO) 07/28/2002 – 2016 (Retired)

My job was to oversee the daily operation of a security checkpoint, resolve security issues, and handle customer complaints, to interact with Federal, State and Local agencies, along with stake holders and passengers. I was to mediate and resolve employee issues, HR issues and regulations, Background checks, I was To train Officers in security procedures, to write employee reviews, to maintain and process time and labor reports (time cards) to write incident reports, to investigate security related incidents, to investigate theft reports, to use security equipment, to use CCTV equipment to aid in the investigation process, to keep records and daily logs, I am Trained in finger print/biometric systems. Responsible to oversee the staffing needs of the operation, to obtain and disperse information as required, I was to observe and report anything that may be a security risk, to keep daily currency records, to maintain and secure lost and found items, I worked with many X-Ray systems where I was responsible for safety and maintained records regarding radiation emissions, I worked with multiple security related equipment where I was responsible for safety, calibration and maintained records, shuttle Officers to offsite locations to conduct security operations. I was also trained as a first responder and trained in emergency response as per FEMA rules and regulations, Trained in OSHA regulations, I was also trained in civil rights regulations, human resource procedures, Keeping and administrating parole records, I have a working knowledge of the persons with disabilities act, I have a full working knowledge of the rules and regulations of working with sensitive security and personal information, I also have a Class 1 security clearance.

Bookkeeper Robert Half/Atlantic Waste management 09/1998 – 2002

I worked as a case manager and bookkeeper for an accounting firm, where I kept a close accounting of all incoming and outgoing funds, kept financial records and examined books for accuracy. I also did delinquent account tracking and collections, I renegotiated accounts and payment options, I also investigated and resolved lost funds.

Justice of the Peace (JP) 06/1994 – Present

I have experience in event planning such as weddings, as a Justice of the peace I often arrange and plan weddings for clients, this entails arranging everything from start to finish while remaining within a budget. This includes communication with many vendors and service providers to be sure everyone is on the same page and that the event goes smoothly. I process and maintain marriage records.

Notary Public 01/1985 – Present

As a Notary Public I am familiar with the importance of document and record keeping, and understand the laws of the Commonwealth.

Prior to that I worked as a case manager and bookkeeper for an accounting firm, where I kept a close accounting of all incoming and outgoing funds, kept financial records and examined books for accuracy.

Television Director/Producer Continental Cable 01/1990-9/1995

As a community TV director/producer I was responsible for the coordinating and airing of city public meetings such as City Council meetings, School Committee meetings, Public hearings, and some school events. I also would coordinate and air local fund raising events (telethons) for organizations such as little league, the center for special needs, the Historic council and many more. I was in charge of live on air broadcasts and replayed programs. I am trained in the rules of fund raising, I Much of my work was voluntary in order to assist the private organizations to conduct fund raising affordably. My technical skills involved video recording, editing video, Editing audio. Live broadcast procedures and electronic storage of video.

SKILLS

•I have very strong supervisory skills

•Diversity in the workplace skills

•Very strong verbal and written skills

•Microsoft Word, Microsoft Excel, Microsoft Power point, along with most photo programs.

•Record keeping

•Attention to detail

•Certified in CPR and AED

•Certified in Radiation safety

•Event Planning

•Working in a diverse environment

•Working under stressful conditions

•Setting and reaching goals

•Use of Video. Photo and Audio Equipment (both Surveillance and Evidentiary )

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