Eva Diane Hamilton

Lexington, KY *****

Day Phone: 859-***-****

Email: ad1t6r@r.postjobfree.com m

Work Experience :

Department of Defense-November 26, 2018-Presen t

Human Resources Office-HR Specialis t

$52,500 USD per Yea r

Hours Per Week: 4 0

Series: 0303; Pay Plan: GS Grade: 9 Step 1

Duties, Accomplishments and Related Skills:

· Creating and Posting Job Announcements on USA Staffin g

· Screening and Qualifying / Disqualifying applicant s

· Coordinating Start Dates between supervisors and new employee s

· Maintaining detailed HR tracking data in Excel (Announcement open and close dates, applicant names, name of position, etc. )

· Downloading Application Packages from USA Staffing and saving on H:Drive in appropriate HR Folde r

· Request background checks from security office for each selecte e

· Communication with supervisors via Outlook/or phon e

· Communicate with applicants regarding announcement details, application process, resume requirements, etc .

· Many other HR duties as assigne d

Department of Veteran Affairs - September 15, 2008 - November 26, 201 8 DATA VALIDATION UNIT - Program Assistant

May 1, 2015-Present

Salary: $43,424.00 USD Per Year

Hours per week: 4 0

Series: 0303 Pay Plan: GS Grade: 6 Step: 6

Duties, Accomplishments and Related Skills:

Duties in DVU include the following:

• Performing all duties with an extreme eye for detail and accurac y

• Cancelling clinics for providers for different services timely and accurately for providers throughout the V A

• Restoring clinics that were previously cancelle d

• Opening additional slots for services as needed for providers to see additional patient s

• Building clinic profiles which involves the creation of a scheduling grid, entering of accurate billing codes, time increments, slot times, etc. The finished product is an accurate clinic profile for which the schedulers place appointments for patients to be seen by their provider .

• Completing revisions to clinic profiles as requested by the service.

• Contacting services throughout the VA to verify information that could be interpreted with different outcome s

• Communicating daily with different services via email, telephone, Skype, etc. to verify that all information submitted for request is accurate .

• Running the Gains and Losses Report daily to identify errors that have occurred when patients were admitted, discharged, and/or discharged from the VA .

• Correcting errors that have been identified on the Gains and Losses Report. This helps keep patients billing and facility revenue accurate .

• Efficiency in Outlook, VISTA, CPRS, Excel, SKYPE, WORD, and other computer software programs .

• Teach trainings in Clinic Cancellation, Scheduling, Clinic Profiles, LEAF, etc., as requested.

• Utilize different computer software depending on the request from the service such as PowerPoint, Simulation Exercises in VISTA, Screen Sharing in SKYPE, Visual Handouts, etc .

Primary Care – PACT Clerk

Department of Veteran Affair s

September 15, 2008- May 15, 201 5

Salary: $39,171.00 USD Per Year

Hours per week: 4 0

Series: 0679 Pay Plan: GS Grade: 6 Step: 4

Duties included:

• PACT (Patient Aligned Care Team) Clerk – I was chosen as the first PACT Clerk when the program was introduced as a pilot at the Department of Veteran Affairs.

• In September 2011, I traveled to Nashville TN to be trained in PACT. I completed a three day (18.5-hour Curriculum Training) .

• Assisted with the implementation of the PACT Program from July 2013-July 2014 by serving on Performance Based Interview Panels. I assisted with the hiring of approximately 20 new PACT clerks.

• I was assigned to Ms. Damron’s PACT Team. In addition to performing all my PACT Team duties, I trained each new PACT clerk and evaluated and recommended to my supervisor when each PACT clerk was ready to be placed in their own PACT Team. I developed SOP’s (Standard Operating Procedures) for training the PACT clerks .

• My PACT team was designated by the Director to be the “Traveling PACT Team”. It was Team Zulu’s duty to train all four Community Based Outreach Clinics (CBOC’s) in PAC T

• Scheduling appointments using correct scheduling rules, including correct Provider Indicated Date for Return to Clinic, proper documentation in CPRS, etc .

• Registering and authenticating patients for MyHealtheVet (Patient’s electronic medical record software )

• Assisting patients with completion of Release of Information Form; and retrieving their medical records from outside provider s

• Entering recall information into VISTA software. This recall information automatically sends patients reminder letters for appointments .

• Logging all mail received for patients into their electronic medical record i n CPRS .

• Making ample copies of all forms and information used in clinic to ensure that they are readily available when neede d

• Running reports such as ER Discharge, Provider Discharge Reports, etc. daily. Tracking the data from these reports in Excel Spreadsheets and graphs .

• Tracking aims and goals of PACT Teams with Excel graphs that I developed .

• Preparing PowerPoint presentations for PACT Team and giving presentations at Primary Care meeting s

• Checking in patients for appointments in VIST A

• Answering phone call s

• Giving patients directions to different areas in the V A

• Entering accurate clerical notes to physicians and nurses regarding patient medications needing refilled and faxes received (in CPRS), etc .

• Providing excellent face to face/or customer service to patient s

• Distributing mail to providers and nurse s

• Retrieving office supplies from warehouse for Primary Car e

• Sending No-Show letters to patients that did not attend appointments, so tha t they will receive notification to reschedul e

• Preparing patient encounters and appointment lists for the next day’s clini c

• Confirming demographic, and next of kin information from patients when they check in for appointment s

• Troubleshooting various situations as they occur- such as: patients showing up on the wrong date for their appointment or patients arriving for lab appointments and their lab orders have not been entere d

• Folding appointment, no-show, cancellation, and lab letter s

• Taking mail to the mail roo m

• Communicating closely with co-workers to ensure that all necessary duties have been completed for the da y

• Monitoring waiting area to ensure patients have been serve d

• Monitoring and completing view alerts in CPRS in a timely fashion from numerous providers as requeste d

• Contacting volunteers to escort patients to various location s

• Completing required annual training prior to deadlines in TM S

• Scanning insurance in ICB databas e

• Responsible for ordering and compiling all office supplies required for developing educational material for the “Traveling PACT Team”. I ordered these supplies through Logistics.

. Requesting outside medical records for patients. I also assisted patients wit h Release of Information Forms.

Procurement Duties: requested additional computers, telephones, scanners, etc. be added as needed to assist in training of new PACT Medical Support Assistants . Eastern State Hospital

Human Resources/Education Secretar y

March 2004 – September 2008

Salary: 12.76 USD Per Hour

Hours per week: 37. 5

Annual Salary: $24,882.0 0

Duties, Accomplishments and Related Skills:

• Worked a booth at Annual Health Fair for the HR Office. I distributed information regarding the various Health Benefit, Supplemental Disability, and Life Insurance information. I provided information regarding different health benefit plans, coverage, and rate information .

• Collecting paperwork submitted by employees wishing to travel for educational training. Once training was approved, I tracked and forwarded documentation which included employees proof of expenses/attendance, etc. to Regional Office for reimbursement.

• Creating training bulletins and distributing via email or interdepartmental mail to all employees

• Reviewed all Personnel Action Forms (P1’s) for accuracy and filed in employees personnel file .

• Mailing out and Submitting Affiliation Education Contracts. Once received from the college, I forwarded to Regional Office to be finalized .

• Collecting time-sheets from all employees bi-weekl y

• Calculated retirement estimates for employees anticipating retiring from the Kentucky Employee Retirement System (KERS )

• Registering employees for ESH required training in-services offered at ES H

• Compiling and organizing all informational materials distributed bi-weekly to ne w employees during General Hospital Orientatio n

• Greeting applicants applying for vacancies and explaining completion requirements of employment application s

• Completed entire screening process for all submitted job applications. Forwarded job applications that met all screening requirements to the appropriate supervisors for review .

• Tracked with an Excel Spreadsheet a daily log of all job applications, the date applicant submitted, applicants phone numbers, and the date application was given to supervisors, and date supervisor returned to HR and the supervisor’s recommendatio n

• Filing HR and training paperwork in employee’s personnel file s

• Answering questions from internal employees and the public regarding vacancie s

• Faxing Kentucky and National background checks on applicants recommended for hire. Once background check results were received, this information was tracke d in Excel. I reviewed the results of background checks and advised my supervisor of any concerns .

• Entering training into employees training history in training software as well as into the employee’s physical personnel fil e

• Assisting employees who experienced status changes to part-time or full-time wit h benefit paperwork

• Making badges for new employee s

• Ordering office supplies, Benefit Brochures and Pamphlets, etc. for the HR Department

• Running Education Compliance / Non-Compliance Reports and distributing to unit/department supervisor s

• Taught numerous classes during General Hospital Orientation including: a) History of Eastern State Hospital, b) Sexual Harassment, c) Ethics, d) Multicultural Diversity and e) Benefits. I discussed in depth specific policies an d requirements for which it was mandatory for new employees to be educated

• Collected all new hire paperwork from new employees.

• Proofread & copied all paperwork and forwarded original paperwork (which included health insurance, W4, K4, short term disability forms, and general hospital evaluations to Regional Office.

• Administered typing tests and calculated scores (Administrative positions required 50 words per minute )

• Gave tours of Eastern State Hospital to new employee s

• Displayed excelled written and oral communicatio n

• Assisted employees with FMLA / Leave Donation paperwork

• Collected receipts from employees who had filed Workers Compensation claims . Made phone calls regarding workers comp claims to determine status of workers comp claims .

• Assisted employees with registration for health insurance on the computer during open enrollmen t

• All new employees were required to attend General Hospital Orientation. I was required to effectively communicate with employees who possessed a wide range of education and socioeconomic backgrounds.

_ Meadows-Loudon Neighborhood Association

Lexington, KY

03/1998 - 09/2008

Hours per week: 1 5

Secretary – Volunteer – No Salary

Duties, Accomplishments and Related Skills:

• Assisted with the incorporation of the Meadows-Loudon Neighborhood Association.

• Assisted with the creation of bylaws and the incorporation of the organization. Once incorporated, I volunteered to be the Secretary of the Meadows-Loudon Neighborhood Association.

• Created quarterly newsletters, updated memberships lists, collected dues & delivered collected dues to the Treasurer for deposit, drove the newsletter to Copy Express to be copied and mass-mailed, purchased business mailing permits, answered members calls, and took messages to relay to other association officers, took minutes for officer and public meetings, etc.

• Assisted with collecting donations from neighborhood businesses for neighborhood Christmas Decoration contests.

• Attended different meetings for which the neighborhood association was involved.

• Spoke on behalf of Meadows-Loudon Avenue Neighborhood Association at Fayette County City Council Meetings. These meetings included zoning issues, building permit and Code Enforcement issues, Neighborhood Watch Program, and many other issues.

• Initiated and oversaw the Meadows-Loudon Avenue Road Project ($10 million). Organized neighborhood members to attend Transportation Department meetings. The Meadows-Loudon Avenue Neighborhood Association was successful in convincing the Transportation Department in Frankfort, KY to re-prioritize the Loudon Avenue Road Project. This $10 million project was finalized in 2008. This project was not scheduled to begin for approximately 25-30 years in the future. The completion of this project resulted in a safer road, higher property values for residents, new sidewalks, and updates to other utilities. Four residents’ homes wer e purchased by the City of Lexington, so that a storm retention basin could be built. I coordinated meetings with the residents and city officials during this process. All four residents were eager to sell their properties due to the flooding they had encountered. I assisted in negotiations to ensure that each resident received a fair price for their property. I attended regular meetings with Transportation Departmen t officials, city engineers, city Council Members Brown and Mitchell, Mayor Miller & Miller Newberry, and neighborhood residents for approximately six years. This project required a commitment for the Meadows-Loudon Avenue Neighborhood Association for the duration of the road project. I did not receive any salary for serving as a neighborhood representative or secretary. This was strictly a volunteer commitment .

_ Collins and Company

Main Street

Georgetown, KY 40324 United State s

01/2000 - 02/2004

Salary: 9.50 USD Per Hour

Hours per week: 4 5

Claims Processor

Duties, Accomplishments and Related Skills:

• I communicated with city officials in every city in the state of Kentucky t o collect details regarding insurance claims. Collins & Company is an insurance adjusting company for the Kentucky League of Cities, which represents all 12 0 counties in the state of KY .

• Collected the details of each claim, and assigned each claim a claim number and an adjuster.

• Communicated with city officials to arrange appointment dates and times for the adjusters to travel to each city to visit with city officials to conduct the insurance adjustment process. Each adjuster would often travel to approximately six cities in one daily trip. I coordinated the entire trip between the insurance adjusters and the city officials. I also interviewed city officials to retrieve all details surrounding the claim. I made the initial contact and entered all details in the database under the claim number that I assigned. I was often responsible for collecting police reports, videos, pictures, etc. for the claim. These claims varie d from general liability (GL) claims, which included bodily injury, property damages, etc., Workers Compensation (WC), which involved claims filed by employee s injured while on the job .

UK Credit Union

1080 Export Street

Lexington, KY 40504 United States

03/1990 - 04/1996

Salary: 22,000.00 USD Per Year

Hours per week: 40

Member Services Representative

Duties, Accomplishments and Related Skills:

• Assisted members with many services which included checking account errors. I had to determine if the error was made by the credit union or the member.

• Assisted credit union members in selecting the style of checks they desired. I also provided rates based upon the selection that the member made.

• Met with credit union members to assist with setting up CD’s, IRA’s, Checking Accounts, ATM Cards, etc .

• Notary Public at UK Credit Union. I notarized many documents for members. I kept a detailed log of all documents that I notarized for documentation and reference purposes .

• Answered a busy customer service line; and met with many members daily Education :

Kentucky State University Frankfort, KY United States Bachelor's Degree 05/1991

GPA: 3.0 of a maximum 4.0

Credits Earned: 153 Semester hour s

Major: Business Education Minor: Basic Business

Relevant Coursework, Licenses and Certifications : Degree Completed:

• BA in Business Education at Kentucky State University.

• Class requirements included the following: Foundations of Education, Introduction to Teaching, Education Media Instruction, Principles of Marketing, Legal Environment, Bookkeeping, Fundamentals of Secondary Education, and a Teaching Internship @ Franklin County High School and many other business and general education classes .

Midway College: Midway, KY United States

Three Associate's Degrees 05/1989

GPA: 3.0 of a maximum 4.0

Credits Earned: 233 Semester hours

Degrees Completed:

• AA Business Administration 1989

• AA Office Administration 1989

• AA Teacher Education 1989

Classes Included:

Business courses included Accounting I and II, College Algebra, Pre-Calculus, Advanced Typing, Word Processing and Spreadsheets, Public Speaking, Economics I and II, Principles of Management, Management Internship, Shorthand I, II, and III, Business Calculations, and various other computer and general education courses. Tompkinsville High School Tompkinsville, KY United States High School or equivalent 05/1985

GPA: 3.6 of a maximum 4.0

Relevant Coursework, Licenses and Certifications:

I graduated 19th (as an honor student) in a graduation class of 198 students. I also received the Chamber of Commerce Scholarship at graduation. (1985 ) I completed a Secretarial Administration Certification through the Monroe County Vocational Education Program while I was a Tompkinsville High School student. JOB RELATED TRAININ G

• BS Business Education 1991 (See above listed classes) AA Business Administration 1989 (See above listed classes) AA Office Administration 1989 (See above listed classes) AA Teacher Education 1989 (Business Education) .

Secretarial Administration Certification–Monroe County Vocational Center 198 5

• Veterans Service/Own the Moment (2018)

• LEX – JumpStart Coaching Training (2018)

• LEX – Supervisor Training: Union Contracts (2018)

• Lex Respiratory Protection Program (Training/Fit Testing) Annual (2017)

• DEMPS Volunteer Virtual Learning Environment Qualification Course (2017)

• LEX-Office of Resolution Management (EEO Process Training) (2017)

• Processing Gains and Losses Reports (2016)

• MSA Train the Trainer (Sessions I-VIII) (2016

• VISTA VSE Super User Training (2016)

• LEX-Active Shooter Training (2016)

• CHOICE First Phase I Training (Implementation Update) (2015)

• CHOICE First Phase II Training (2015 )

• CHOICE First Phase III Training (2015)

• Veteran’s Choice Program Overview Training (2015)

• VA Driver Safety (2015)

• Active Threat Training (2015)

• Professional Standards Board (2012-2015)

• SLPA (Service Level Patient Advocate (2011-Present )

• DVU Detail Assignment- February 2015 - April 2015

• Alternate Timekeeper-September 2015 – Present

• Patient Centered Care Training (5-5-2014)

• Shared Governance Committee for AC&P (2014)

• Patient Centered Care Training (2014 )

• Yellow Belt Lean Training (2014)

• Great Work, Great Career (2014)

• Team Zulu chosen by Ms. Emma Metcalf to train/educate local & CBOC PACT teams

(2014)

• PACT (Patient Aligned Care Team) Trainer (October 2013) (Trained approximately 20+ new PACT clerks to enter into their PACT teams )

• V-Tel PACT Training with Mountain Home (December 2013 )

• Outstanding Performance Evaluations 2009,2010,2011,2012,2013

• Served on interview panels to assist in selecting the new PACT Clerks for Primary Care.

(2013-2014)

• Developed all educational/training materials used to train new PACT Clerks, RN’s, LPN’s

& Providers in their new PACT teams. (2013)

• Developed SOP's for incorporating PACT into Primary Care (2013 )

• Served on a Root Cause Analysis Committee for approximately two months (2012)

• CFC Volunteer Representative (2012 )

• VA Wellness Committee (2011-2012 )

• PACT Training (September 15-18, 2011) (18.5 hours) in Nashville T N

• Goal Sharing Project 2010 (CBOC Transfer of 500 Patients closer to their home) .

• I was awarded a "Certificate of Honor" for Outstanding Achievement in Office Administration (1989) from Midway Colleg e

• Completed Shadowing hours in the Primary Care Office for which I received training on the following items August and September 2018 : 1) Setting up VANTS meeting s

2) Entering clinical employee’s timekeeping (providers & nurses). This included entering CT, OT, Premium Pay, Shift Differentials, etc . 3) Calculating salary and tracking data for Contract Provider s 4) Running reports to determine how many view alerts each provider has outstandin g

5) Clinic Cancellation process for Primary Car e

6) Recording data in Excel for provider attendance at different meetings, outstanding view alerts, etc .

7) How the Program Assistant collects training information from 13 Nurse Managers regarding Mandatory Training s

8) EIL (Equipment Inventory List) Process for clinical staff in Lexington and CBOC’s . 9) Unsigned Notes / Encounter Report s

10) Uploading New Employees in VATAS – the new Timekeeping System at the V A Additional Information :

1)Advanced knowledge in CPRS, Vista, Microsoft Word, Excel, PowerPoint, Outlook, Internet, Accounting, Office systems including phone, fax, scanner, copier, etc. 2)Very detail-oriented and accuracy focused individual. Strong ability to multi- task, prioritize, and work independently .

3) Dedicated and hard-working employee who has an excellent attendance record. 4) I graduated Tompkinsville High School with twelve years perfect attendance. I was never absent or tardy during Elementary, Middle, or High School during the entire twelve years .

References: Indicates professional referenc e

Name Employer Title Phone Email

Mr. Jim Murray VA Medical Center

Assistant Chief

Health

Administration

Services

859-***-**** Ext.

4104 ad1t6r@r.postjobfree.com

Kimberly Snapp VA Medical Center LSW, CADC 859-***-****

(Former VA Social Worker) (I worked

with Ms. Snapp at VA and at Eastern

State Hospital as a co-worker)

Mr. John Grider VA Medical Center Medical Support

Asst. 859-***-**** Veteran & VA Employee

Mr. Gary

Spaulding

Department of

Defense Lead Staffer 502-***-**** DOD Air Guard Staffer - Lead Staffer Mrs. Stephanie

McDonald

Department of

Defense Supervisor 270-***-****

Supervisor who completed my first three

performance evaluations and awarded

me 70 hours of Time Off Awards (with

pay).

Contact this candidate