Christy Brown

**** ******** **, ********, **, ***58, US • 762-***-**** • ad1t6c@r.postjobfree.com Pursuing management opportunities that will allow me to put my advanced skills in staff training and development to use. Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues. Sale expertise

Report preparation

Credit card processing

Professional telephone demeanor

Data entry

Strategic sales knowledge

Computer proficient

Multi-line phone talent

Recordkeeping strengths

High School - 2003

East Columbus Jr./Sr High School - Lake Waccamaw, NC Electronics and Computer technology - Associate of Applied Science - 2008 DeVry University - Decatur, GA

Customer support specialist - June, 2014 to August, 2016 Comcast - LITHONIA, GA

Evaluated [Type] and [Type] customer information to understand issues, evaluate solution eligibility, and effectively deploy strategies. Recorded actions taken, issues resolved, and [Type] information to effectively manage customer accounts. Met and consistently exceeded revenue quotas by promoting products and services during routine calls. Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Inspector Supervisor - June, 2018 to March, 2020

Diversified maintenance - Snellville, GA

Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on. Was in charge of the supply chain and assisted with tech transfer projects, batch release testing, change management, and customer complaint resolution.

Coordinated site investigations, documented issues, and escalated issues as needed to executive teams. Entered data into the [Software] system, enforcing strict security measures to protect financial and personal data. Modernized and improved operational procedures in order to boost efficiency and profitability while keeping labor costs under tight control and avoiding waste.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY