KIMBERLY KERSTETTER

Orefield, PA ***** ad1t5l@r.postjobfree.com 610-***-****

PHILOSOPHY

I believe in identifying the strengths in my staff & empowering people to use their skills to full potential in hopes they will contribute to a successfully working environment.

EXPERIENCE

Restaurant/Outlet Manager - January 2021 to Present

Bear Creek Resort - The Grille, The Mountain Eatery, Trail’s End Café - Macungie, PA

Implemented and executed successful food and beverage promotions to drive business levels in all outlets, aligning with the Resort Business Plan.

Set and maintained high service standards, consistently training and motivating team members to exceed guest expectations.

Developed and conducted comprehensive training sessions for each department, including TIPS and RAMP certifications.

Cross-trained team members across all outlets (Grille, TEC, MEC, and Food Truck) to ensure seamless operations.

Created and implemented training manuals for all positions within each outlet, ensuring consistent service quality.

Managed scheduling for front-of-house team members and maintained the point-of-sale systems.

Established and enforced uniform standards for all outlets to maintain a professional image.

Handled guest relations issues promptly and effectively to ensure customer satisfaction.

Collaborated with Outlet Managers to recruit and hire seasonal staff for all outlets.

Addressed disciplinary actions as necessary to maintain a high-performing team.

Worked closely with the back-of-house team to control and optimize food and beverage costs.

Fostered a culture of creativity among the team, encouraging innovative ideas for food, beverages, and promotions.

Bar Manager - April 2013 to October 2020

DeMarco’s Italian Restaurant - Kutztown, PA

Managed bar schedules, orders, and inventory, ensuring smooth operations and optimal stock levels.

Led marketing initiatives and organized events to attract customers and increase revenue.

Oversaw shift management, including opening and closing procedures.

Handled cash transactions, managed the register, and prepared accurate reports.

Implemented effective labor and cost management strategies to maximize profitability.

Education

High School Diploma

Some College