Dominique S. Parker

*** ****** *****

Lynwood, IL 60411

708-***-**** Cellular

ad1t4v@r.postjobfree.com

OBJECTIVE: I have assumed several different customer service roles including but not limited to mail carrier for the United States Postal Service. I’ve also serviced credit union banking customers by answering phones and assisting with various banking duties. I’m also fluent with Microsoft Office.

EDUCATION:

Thornton Fractional North Highschool, Calumet City, IL 08/2006-05/2010

EXPERIENCE:

Hu-Friedy Group

Customer Care Representative

08/2020-Present

Manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers

Manage calls from multiple queues ensuring department objectives are met and supporting the Dental product line and service

Professionally handle incoming requests from Customers and internal partners and ensure that all tasks are performed and issues are resolved both promptly and thoroughly

Accurately and efficiently record Customer purchase order data into SAP and Salesforce; orders are received via phone, fax, email, EDI and Internet

United States Post Office 10/2015-08/2020

Mail Carrier

Sorted and prepared mail

Delivered and collected mail along assigned routes

Obtained signatures for registered, certified and insured mail

Assisted with customer services duties as assigned

Sherwin Williams Credit Union 05/2011-10/2015

Level II Administrative Assistant

Verified documents for loan applications

Processed cashier’s checks

Assisted with general customer service

References: Available upon request

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