Kenn Webster

New Caney, TX ***** 281-***-**** ad1t4m@r.postjobfree.com

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Summary

Skills

Vehicle Maintenance

Customer Engagement

Customer Service

Wheelchair Assistance

Safe Driving

Schedule Management

Time Management

Traffic Laws and Regulations

Safety Equipment Verification

Valid Driver's License

Report Preparation

Federal and State Driving Regulations

Clean Driving Record

Map Reading

Dependable and Trustworthy

Route Planning and Documentation

Efficiency and Time Management

Schedule Coordination

Time, Mileage, and Fuel Tracking

GPS Navigation

Dispatcher Communication

Routine Vehicle Maintenance

Communication and Interpersonal Skills

Knowledge of Local Area

Minor Vehicle Repairs

Special Needs Passengers

Tires and Brakes Inspections

Map Reading Expert

Local Traffic Laws

Experience

UBER PARTNER 10/2018 - Current

Uber And Lyft - New Caney, TX

Greeted passengers and provided a safe and comfortable ride to their destination. Organized vehicle maintenance and ensured it was up to date with all required certifications. Monitored traffic conditions in order to plan the most efficient route for each passenger. COOK 05/2023 - 10/2023

Webster melting company - New Caney, TX

WALMART ASSISTANT MANAGE 05/2001 - 10/2018

Walmart #297 & 6579 - New Caney, TX

Assisted in the development of operational strategies to ensure efficient and productive operations. Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Conducted regular performance reviews for employees to identify areas of improvement. Ensured compliance with safety regulations and company policies. Developed a system for tracking inventory and ordering supplies as needed. Monitored employee attendance records, timekeeping, and payroll information. Managed customer service inquiries and complaints in a timely manner. Resolved conflicts between team members in an effective manner. Maintained up-to-date knowledge of company products and services. Organized training sessions for new hires to familiarize them with the workplace environment. Collaborated with management on developing strategic plans for achieving business goals. Communicated regularly with customers to gain insights into their needs. Created reports on sales trends, inventory levels, and financial data. Established processes for monitoring customer satisfaction levels. Implemented new procedures or systems to improve efficiency within the organization. Facilitated interdepartmental communication by attending meetings or providing updates. Supervised daily operations including scheduling shifts, assigning duties. Served as a liaison between staff members and senior management personnel. Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Collaborated with store manager to develop strategies for achieving sales and profit goals. Enforced company policies and procedures to strengthen operational standards across departments. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Directed and led employees, supervising activities to drive productivity and efficiency. Completed inventory audits to identify losses and project demand. Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Delegated tasks to team members based upon skill level and to achieve organizational goals. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

Led employee performance evaluations and rewarded top performers to retain quality personnel. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality and conformance. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Assigned work and monitored performance of project personnel. Produced thorough, accurate and timely reports of project activities. Interviewed prospective employees and provided input to HR on hiring decisions. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Evaluated individual and team business performance and identified opportunities for improvement. Planned and led team meetings to review business results and communicate new and ongoing priorities. Mediated conflicts between employees and facilitated effective resolutions to disputes. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. Analyzed business performance data and forecasted business results for upper management. Organized team activities to build camaraderie and foster pleasant workplace culture. Proposed or approved modifications to project plans. Created and managed budgets for travel, training and teambuilding activities. Assisted with developing and implementing marketing strategies to improve sales and profitability. Identified cost-saving measures that could be implemented without compromising quality standards. Delegated daily tasks to team members to optimize group productivity. Analyzed data from surveys or feedback forms to identify opportunities for improvement. Coordinated with other departments to ensure smooth flow of operations. GENERAL MANAGER 04/2001 - 04/2010

Welch Stone Products - Porter, TX

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Established and maintained effective communication with staff members to ensure efficient operations. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Coordinated training activities for employees to ensure compliance with company policies and procedures. Maintained relationships with vendors to obtain the best pricing on supplies and materials. Oversaw product development initiatives from concept through completion stages. Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Ensured compliance with local health department regulations regarding food safety standards. Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Conducted regular meetings with senior management team to review progress against established objectives. Implemented employee recognition programs to motivate staff members towards achieving organizational goals. Resolved customer complaints quickly while maintaining high quality standards of service delivery. Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Developed marketing strategies designed to increase brand awareness within target markets. Prepared detailed reports for senior leadership outlining key performance metrics related to operational success. Performed routine audits of internal controls in order to maintain accuracy of financial records. Assisted in the recruitment process by interviewing potential candidates for open positions. Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management. Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Supervised employees through planning, assignments and direction. Recruited, trained and empowered employees to achieve key performance indicators. Tracked monthly sales to generate reports for business development planning. Administered employee discipline through verbal and written warnings. Managed inventory levels and conducted corrective action planning to minimize long-term costs. Guided management and supervisory staff to promote smooth operations. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Led employee evaluations with constructive feedback to boost performance. Built and maintained loyal, long-term customer relationships through effective account management. Delivered exceptional client experiences through hands-on leadership of associates and managers. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Designed sales and service strategies to improve revenue and retention. Developed service and sales strategies to improve retention and revenue. Enhanced operational performance by developing effective business strategies, systems and procedures. Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Prepared staff work schedules and assigned team members to specific duties. Delegated work to staff, setting priorities and goals. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Implemented successful business strategies to increase revenue and target new markets. Monitored progress by establishing plans, budgets and measuring results. Formed and sustained strategic relationships with clients. Created effective business plans to focus strategic decisions on long-term objectives. Mitigated business risks by working closely with staff members and assessing performance. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Directed or coordinated financial or budget activities to fund operations and maximize investments. Forecasted customer demand to set prices or credit terms for goods or services. Implemented campaigns and promotions to help with developing goods and services. Structured HR consulting services to support clients during organizational developments and changes. LANDSCAPER AND LANDSCAPE DESIGNER 12/1994 - 04/2001 A&W Landscaping and lawn care - Porter, TX

Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers. Planned and designed landscaping projects to meet customer needs and preferences. Cultivated soil by using rakes, shovels, hoes, trowels or other tools. Transported plants, turf and other materials to designated areas for installation. Cut grass in even lengths with power mowers or hand shears. Applied fertilizers and pesticides according to safety regulations. Inspected property for signs of damage or infestation from pests or weeds. Installed water features such as fountains and sprinkler systems. Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns. Weeded flower beds and vegetable gardens to remove unwanted vegetation. Laid sod on prepared surfaces for a finished look of the landscape design. Built retaining walls using stones or bricks for stability purposes. Assisted in building decks and patios to create outdoor living spaces. Cleaned up debris after completing jobsite tasks.

Performed routine maintenance of irrigation systems including repairs when needed. Participated in snow removal services during winter months. Operated machinery such as bobcats or tractors when necessary. Used aerial lifts to reach higher elevations while performing trimming tasks. Repaired walkways with pavers or concrete blocks when needed. Provided knowledgeable advice about plant selection for customers' landscapes. Ensured proper disposal of all waste generated from job sites. Cut and trimmed lawns using power mowers and edgers. Operated landscaping equipment to maintain grounds and remove trees. Maintained garden areas and landscaping greenery to enhance property appearance and plant health. Cleared pathways of overgrowth, debris and snow to reduce hazards. Answered customer questions regarding care and general knowledge of landscape. Performed preventative maintenance to keep equipment in excellent working condition. Pruned trees and bushes to improve visibility and shape. Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage. Pruned and trimmed trees and shrubs with shears and pruning saws. Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers. Applied mulch and burlap coverings to bushes and trees for winter. Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife. Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels. Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees. Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds. Picked and chose new shrubs and plants according to bedding and sunlight. Recorded services rendered, materials used and charges assessed on specified forms. Cared for lawns by mulching, aerating, weeding or grubbing. Trimmed or edged around flower beds, walks, or walls. Raked, mulched and composted leaves.

Pruned and trimmed trees and hedges with shears, pruners, or chain saws. Trimmed flowers and cleaned flower beds.

Maintained or repaired tools or equipment for safety and longevity. Planted trees, shrubs, bushes and flowers in decorative planters and displays. Decorated gardens, paths and beds with stones or plants. Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers. Provided proper upkeep of planters, paved areas or other grounds features. Shoveled snow and spread salt on walkways and parking lots. Followed landscaping designs to determine placement of sod, flowers or foliage. Advised customers on plant, flower or shrubbery care. Built or maintained greenhouses, fences or benches, Set support stakes and attached wires from planted trees. Winterized irrigation systems and restarted systems in spring. Adjusted amount of water consumption using irrigation methods to prevent waste. Cared for artificial turf fields, periodically removing turf and replacing cushioning pads. Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth. Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan. STORE ASSOCIATE 07/1989 - 11/1994

Stop And Go Mini Mart - Porter, TX

Assisted customers with product selection, pricing and availability. Provided cash register operations and handled customer payments. Stocked shelves with merchandise and maintained inventory levels. Ensured the cleanliness and tidiness of the store. Addressed customer complaints in a professional manner. Operated scanning equipment for price checks and stock replenishment. Assisted with loading and unloading deliveries from vendors. Processed returns and exchanges according to company policy. Performed daily opening and closing procedures for store operation. Answered incoming calls regarding product inquiries or orders. Demonstrated excellent customer service skills at all times. Reconciled daily sales transactions against cash registers totals. Verified accuracy of promotional signs within store environment. Maintained knowledge of current promotions, policies concerning payment and exchanges. Adhered to safety regulations when handling hazardous materials. Utilized computer systems for order entry, tracking, invoicing and other related tasks. Identified problems or discrepancies in inventory levels and notified supervisor accordingly. Coordinated shipments between stores and vendors as needed. Assigned duties such as restocking shelves or cleaning work areas to team members. Monitored employee performance to ensure adherence to company standards. Stocked, replenished and organized inventory to keep store merchandise fresh. Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy. Engaged positively with each customer, providing professional and polite support for sales and service needs. Unloaded and moved merchandise to maintain aisles and set up product displays. Counted cash, made change and stored coupons to keep organized and balanced cash register drawer. Answered questions about current promotions and resolved issues according to store policies. Answered telephone to give callers store information and look up order details. Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Improved customer service feedback scores through outstanding service. Maintained attractive merchandise displays to maximize purchases. Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit. Maintained current store, product and promotional knowledge to drive consistent sales. Followed loss prevention guidelines to deter theft. Wrapped and bagged purchases to help customers load merchandise into vehicles. Solicited sales from customers by identifying product needs and locating merchandise. Evaluated daily transactions for suspected fraud or criminal activity. Cleaned shelves, counters and tables to maintain organized store. Greeted customers to determine wants or needs.

Answered store and merchandise questions and led customers to wanted items. Stocked shelves and supplies and organized displays to focus customer attention on specific items. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Computed purchases and received and processed cash or credit payment. Organized store by returning merchandise to proper areas and restocked displays. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Recommended merchandise to customers based on needs and preferences. Recommended, selected and located merchandise based on customer desires. Maintained knowledge of sales and promotions, return policies and security practices. Described merchandise and explained use, operation and care. Ticketed, arranged and displayed merchandise to promote sales. Prepared merchandise for purchase or rental.

Bagged or packaged purchases and wrapped gifts.

Watched for and recognized security risks and thefts to prevent or handle situations. Placed special orders or called other stores to find desired items. Maintained records related to sales for store management. Exchanged merchandise for customers and accepted returns. Education and Training

CLC - Houston, TX High School Diploma

05/1997

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