Jacqueline Kissam

Account Resolution Specialist lll

Colton, CA 92324

ad1t4e@r.postjobfree.com

+1-909-***-****

Dedicated in customer service and motivated to maintain customer satisfaction and contribute to company success.

Willing to relocate to: Eastvale, CA - Riverside, CA - Corona, CA Authorized to work in the US for any employer

Work Experience

Warehouse Associate

Amazon Sortation Ctr - San Bernardino, CA

June 2015 to Present

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Worked at a rapid pace to meet tight deadlines.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Pallet building, stocking, and sorting.

Food Service Worker

Loma Linda University Children Hospital - Loma Linda, CA May 2023 to September 2023

The Food Service Worker is responsible for accurate and timely set-up of tray line workstation. Responsible for properly cleaning and sanitizing pots, pans, dishes and utensils. Aids in overall cleanliness and sanitation of kitchen area. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.

Food Service Worker

Riverside Medical Clinic - Temescal Valley, CA

February 2023 to June 2023

The food service worker has regular contact with patients, and employees. Assists with the preparation, receipt, setup, and cleanup of all food service activities at RMC and off-site facilities as may be necessary and feasible.

Front End Associate

Sam's Club - Corona, CA

August 2021 to October 2022

Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.

Account Resolution Specialist III

Wells Fargo Home Mortgage/Sparks - San Bernardino, CA June 2020 to May 2021

The Account Resolution Specialist for Overdraft collections will be responsible for providing a quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists. Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. Deli Assistant Manager

Sprouts Farmers Markets - Fontana, CA

January 2019 to December 2019

• Assist the Deli Manager in managing and merchandising the department for maximum productivity and profit

• Responsible for ordering and inventory controls, product quality, and supervision of the Deli team.

• Effectively coordinate production, merchandising, and sales through ongoing planning, direction, goal setting, communication, and teamwork.

• Assist in leading a team that brainstorms to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive.

• Assist in hiring, teaching, training, developing the Deli team

• Unload and sort through store deliveries, operate, and maintain deli equipment

• Ensure the execution of all company health, safety, and sanitation guidelines/regulations, and validate that other Deli team members are also aware of, and following, these procedures. Cafe Associate

Panera Bread - Fontana, CA

February 2016 to January 2019

• Ring up orders quickly and accurately.

• Knows the menu.

• Help customers with questions or requests.

• Deliver excellent customer service in every circumstance.

• Convey energy, warmth, and a passion for good eating.

• Step in and support your manager and team.

Personal Care Assistant

Meridian Senior Living P.C.A - Riverside, CA

September 2013 to August 2014

Prepared patient rooms prior to their arrival.

Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assistant Manager

California Budget Finance - Rialto, CA

August 2008 to September 2012

California Budget Finance Ca

Monitored risk accounts on a weekly, monthly, quarterly and annual basis. Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Communicated regularly with management regarding portfolio performance and new loan transaction quality.

Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.

Managed team of 4 of professionals.

Increased profits by developing, initiating, and managing collections process.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.

Effectively communicated with team members to maintain clearly defined expectations.

Education

GED in Education

Riverside Adult School - Riverside, CA

2006

Skills

• cash (10+ years)

• customer service (10+ years)

• Maintenance (1 year)

• RECEPTIONIST (7 years)

• RETAIL SALES (4 years)

• Typing

• Statistics

• Produce Experience

• Bank Secrecy Act

• Team Management

• Coffee Experience

• Banking

• Barista Experience

• Management

• Interviewing

• Microsoft Word

• Financial services

• English

• Accounting

• Negotiation

• Microsoft Office

• Assistant Manager Experience

• Cold Calling

Additional Information

SKILLS

SEASONED IN CONFLICT STORE MAINTENANCE ABILITY

RESOLUTION TELEPHONE INQUIRIES SPECIALIST

STRONG ORGANIZATIONAL SKILLS CUSTOMER SERVICE EXPERT ENERGETIC WORK ATTITUDE OPENING/CLOSING PROCEDURES LARGE CASH/CHECK DEPOSITS

EXPERT

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