Customer Service Compliance Analyst
Resume:
POOJA GUPTA
CONTACT
******@*****.***
New York, NY 10036, New York,
NY 10036 United States
PROFESSIONAL SUMMARY
A CAMS-certified and detail-oriented
Compliance Analyst familiar with
conducting research and compliance
investigations. Productive,
responsible, and insightful
professional with an organized
approach. A highly motivated
employee with a desire to take on new
challenges. Strong work ethic,
adaptability, and exceptional
interpersonal skills. Adept at working
effectively unsupervised and quickly
mastering new skills.
SKILLS
Research Proficiency
Working knowledge of CDD and
KYC
Negative news search
Due Diligence
Compliance Understanding
Reporting Skills
Proficiency in Microsoft Office
Microsoft Excel
CERTIFICATIONS
Certified Anti-Money Laundering
Specialist (CAMS).
EXPERIENCE
COMPLIANCE ANALYST Sep 2022 Current
Bank Of India, New York, NY
Analyze alerts and investigate transactional activities to detect any suspicions of money laundering or terrorist financing activity conducted. Conduct searches, gather data, and record evidence from internal systems, the internet, commercial databases, and inquiries with other branches and correspondent banks.
Followed standard AML procedures and processes. Perform analytical reviews on transactional data sets, compose clear narratives of the findings, and recommend further investigations.
Pursue continuous learning opportunities regarding the latest compliance and procedural changes.
Liaise with leadership to discuss customer activities and trends that implicate potential money laundering or terrorist financing. Interface with the bank to obtain information related to customer's transaction activity.
Review compliance publications and websites and participate in conferences and other training events to stay apprised of regulatory matters and developments.
Met and exceeded both productivity and quality benchmarks. SUBSTITUTE TEACHER, K-5 Aug 2018 Jun 2022
International School Of Amsterdam, Amsterdam, Netherlands Enforced classroom routines to keep students on schedule. & provided classroom instruction outlined in the teacher's lesson plans. EDUCATOR Jun 2009 Jun 2018
Various International Schools, Singapore, Bangkok, Dubai 10 + years of teaching experience in various International Schools in Singapore, Bangkok, and Dubai.
CUSTOMER SERVICE EXECUTIVE Apr 2001 Jul 2003
Citigroup, New Delhi, Delhi
Connected with prospective, new, and established customers to assess and determine individual needs.
Studied company products and services to maintain relevant knowledge and deliver top-notch service.
EDUCATION
MBA - FINANCE AND MARKETING Mar 2001
Lal Bahadur Shastri Institute Of Management, New Delhi, India BACHELOR OF ARTS - ECONOMICS Mar 1999
Delhi University, New Delhi, India
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