Cassandra L. Brown

**** ****** ***.

Cleveland, OH

216-***-**** 216-***-****

ad1t3m@r.postjobfree.com

* ***** *******, ******* ** work hard, and known for physical and mental strength; Professional and very organized 2 Ability to work independently well as on a team; Strong people skills 3 Demonstrate excellent written, verbal communication skills; Strong problem solving skills 4 Outstanding customer service skills; Strong PC skills Professional Experience:

11/2021 - Current Contact Representative Internal Revenue Service USA Answer inbound calls from taxpayers regarding tax returns; answer questions on refund status, provide information and counsel taxpayers, POA’s regarding letters on possible identity issues; coach taxpayers on how to file electronically and directives on how to fill out their tax forms accurately. 11/2019 - 07/2021 Cuyahoga County Corrections Officer Cleveland, OH Enforce rules and keep order within jails or prisons; supervise activities of people in custody; inspect facilities to ensure that they meet security and safety standards; conduct searches in the facility, such as of persons and property, for rule violations; report on the conduct of people in custody; escort and transport people in custody between jail, courtroom, prison, or other point

12/2007 – 04/2018 ACM Senior Specialist Farmer’s Ins. Group Independence, OH Responsible for maintaining internal producer records to ensure compliance with state requirements; support producers and Territory Marketing Managers; answer incoming calls from TM’s and agents; handled complex calls for co-workers when they could not resolve caller’s issue; audited new hire co-worker’s transaction audits when Auditor’s were backlogged; process agency changes, agent/agency appointments and process agent termination request 02/2007 - 12/2007 Sr. Customer Service Rep Bristol West Ins. Grp. Independence, OH

& 09/2001 – 07/2006

Took inbound phone inquires from Producers and insured’s in fast paced environment; assist Supervisors with new hire training by coaching new hires on phones, audits and endorsements; processed payments when customers phoned in; processed endorsements and agent of record changes; worked on the Retention Plan Project, project to have insured’s return to our company 07/2006 - 02/2007 Sr. Customer Service Rep Nationwide Insurance Co. Highland Hills, OH Worked under minimal supervision, answered incoming calls and processed payments; Assisted agents with troubleshooting their point of Sales systems for quoting and submitting New Business; Reviewed and evaluated source documents for accurate information and acceptability Training:

09/2008 Hondros Pre- Licensing (P&C) Independence, OH Education:

01/2022 – Current Criminal Justice BA Degree, Colorado Christian University Business Admin. Ashford University On-line Course

07/1996 Ohio Equivalence Diploma Cleveland, OH

Customer Service Certificate

References: Upon request