MARYANNE LOUGHLIN

** ****** ****

Danvers, Massachusetts 01923

(C) 978-***-****

ad1t35@r.postjobfree.com

JOB OBJECTIVE: A challenging and rewarding position as a Customer Service Representative with an outstanding company.

HIGHLIGHTS OF QUALIFICATIONS:

● Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels

● Flexible; able and willing to learn new things

● Professional in appearance and strong work ethic

● Computer skills include: MS office suite.

RELEVANT ACCOMPLISHMENTS:

Recovery Centers of America Hall Monitor/Client Services Responsible to cover hall monitor stations to ensure patients safety. Work with patients with substance abuse and mental health disorders. Assist patients with their daily schedules. Covers phone calls in relation to the patient along with incident reports. Accompanying patient to and from their rooms to examinations. Maintain policy and procedure manuals for the facility.

Home Health Aid/Companion private duty

Assist with daily activities. Grocery shopping, meal prepared, dressing, bathing, administrators proper meds and doctor appointments.

Homeowners Claims Representative Liberty Mutual Insurance

● Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports

● Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops

● Secure essential facts about the claim

● Proficiency in understanding basic policy and contract coverage

● Ability to recognize questionable coverage or contract situation which may necessitate supervisory involvement

● Strong oral and telephone communication skills

Customer Service Representative Verizon Business Communications:

● Increased the number of accounts at the Verizon Business Center by 70%.

● Created an efficient, easy to use customer account file for invoicing which encouraged frequent use by customers.

● Participated in spirited telemarketing campaigns to existing accounts regarding new services and promotions

● Cultivated relationships with top account holders accounts including; Sir Speedy, General Electric Corp. Intel and much more

● Responded to customer inquiry calls, quickly assessing the consumer’s needs and problems in order to deliver and ideal solution

● Performed on-line troubleshooting: identified problems, gave technical advice, filed service requests, and followed up on scheduling

● Balanced receipts; reported weekly and monthly sales totals to management, using Excel spreadsheet

Customer Service Representative Arch Wireless Corporation:

● Answered many as 100 calls a day from angry customers regarding missed shipments: employed a calm and professional manner to resolve concerns, and guaranteed them delivery as soon as possible

● Research lost orders and traced shipments

● Checked stock availability to fill scheduled deliveries WORK HISTORY:

Present: Temporarily helping out a disabled women with daily chores. Stop&Shop 2019- 2021Beverly, MA Cashier

Recovery Centers Of America Danvers, MA 2018-2019 Hall Monitor/Patient services Liberty Mutual Danvers, MA 2017-2018 Homeowners Claims Rep. (Temp position) WSLYONS Enterprise Hudson, MA 2010 -2017 Customer Service Historical Wayside Inn Sudbury, MA Server 2010-2011 Verizon Business Middleton, MA 2003-2008 Customer Service/Publishing Arch Wireless Saugus, MA 2001-2003 Customer Service/Collections Commercial Auto Sales Lynn, MA. 1998-2001 Office/Sales Education:

Danvers High School Diploma

Northshore Community College, Business Admin. Danvers, MA

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