Customer Service Travel Agent
Resume:
K
Lindsey Kerr
**********@*****.***
Salem, OR 97302
SUMMARY
Authorized to work in the US for any employer
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Records Documentation
Hiring and Training
Record Keeping
Recruiting
Eligibility Requirements
Work Assignments
Utilization Review
New Hire Onboarding
Candidate Sourcing
Policies Implementation
Benefits Administration
Eligibility Determinations
EXPERIENCE
Business and Employment Specialist
Salem, OR
Oregon Employment/ Apr 2021 to Dec 2021
At OED I answer phone calls from claimants and answer questions about their unemployment claims
I also process claims and meet daily production numbers.
Customer Service Representative
El Paso, TX
Hilton/ May 2015 to Dec 2015
With Hilton I would answer phone calls from Hilton Honors customers
They would ask me questions about their points earned from stays and also help customers making reservations for various Hilton Properties.
Bridal Consultant
El Paso, TX
David's Bridal/ May 2014 to Feb 2015
At David's Bridal I would greet brides that would come in looking for their wedding dresses
I would help them try on dresses and once they chose one I would either set them up with financing or would help them order their dresses.
Office Manager
Salem, OR
Gentle Dental/ Mar 2012 to Apr 2014
At Gentle Dental I would greet patients and check them in for their appointments
I would check their dental insurance and collect any payment that was needed
I would also send claims to insurance companies
I would also help with finding potential candidates for a job posting.
Office Manager
Albany, OR
Aspen Dental/ Feb 2011 to Mar 2012
At Aspen Dental I managed an office in Albany
OR
It was a brand new office and i was able to help with set up, interviewing candidates for jobs and training them
As the office manager I would sit down with patients after their exam and help them understand what their treatment plan was and how much insurance would potentially cover
I would also schedule their appointments and help them apply for financing should they need it.
Patient Service Representative
Keizer, OR
Aspen Dental/ Aug 2009 to Mar 2010
Greeted patients upon arrival and directed them to the appropriate area.
Provided customer service by answering patient questions and addressing concerns.
Verified insurance information, collected payments, and scheduled appointments.
Assisted with the completion of medical forms and records.
Maintained a clean and organized reception area.
Answered incoming calls in a professional manner.
Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Ensured all necessary paperwork was completed prior to patient visits.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
EDUCATION AND TRAINING
High School Diploma
Central High School May 2005
Independence, OR
3.64 GPA
American Honor Society Member
Honor Roll 3rd semester 2003
Selected Student of the month five times
Cheerleading coach 2005
Track and field captain 2005
Choir member
Drama
Was selected to attend 2005 Preaidential Inauguration with a select group of students
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