PROFILE

Retail sales team leader with demonstrated ability to enhance customer service and sales. Maintained existing customer loyalty as well as created strong loyalty with new customers. Excellent interpersonal skills, multi-tasker and positive attitude that allows me to achieve or exceed company goals.

Elite Communication Skills

Top notch Customer Service

Key Holder

Cashier/POS

Team Leadership

Excellent Eye for Detail

Conflict Resolution

Excellent Physical Stamina

PROFESSIONAL WORK HISTORY

Assistant Manager See’s Candies- Altamonte Springs, FL 2018-Present

Supervise and train new staff

Opening and Closing Procedures, daily bank deposits, and Inventory

Handled guest complaints and maintained a positive shopping experience for all customers

Assisted customers over the phone regarding store operations, products, promotions and orders

Ensured floor and stock areas consistent with store standards

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers

Sales Associate Walmart-Apopka, FL 2016-2018

Provide effective help to customers anticipating their needs at all times

In-depth knowledge of operating cash register and maintaining cash drawer

Handle proper labeling and pricing of merchandize

Adhere to the rules and regulations on safety

Fill back stocks from the store or warehouse when the shelves are out of stock

Abreast with safety and security measures of keeping the store safe

Landscaping Ken Fabian Landscaping Design-Apopka, FL 1999-2015

Manage all phases of the business start-up and daily operations

Answered customer queries in person and over the telephone

Hired, trained and coach new staff to performed routine lawn and grounds maintenance tasks on commercial and residential accounts

Operated all ground and gardening equipment safely and efficiently

Ordered, received materials and kept proper inventory to complete projects on time

Prepared project plans to meet every customer’s desires and within budget in order to maintain 100 % customer satisfaction

VOLUNTEER EXPERIENCE

Myeloma Foundation Support Group-Maitland, FL 09/2007- Present

Established a support group that advocate for critical health issues that affect the Myeloma community

EDUCATION

Associate Degree in Horticulture Abraham Baldwin Agriculture College, Tifton, GA

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