Donna Craighead

Admissions Assistant/Receptionist

Pittsburgh, PA 15206

ad1t1f@r.postjobfree.com

412-***-****

To obtain a position as a Customer Service Representative. Work Experience

Medical Records Specialist

Pyramid Healthcare - Pittsburgh, PA

March 2018 to Present

•Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.

•Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

•Initiates the medical record by creating and processing the patient care record folder.

•Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.

•Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.

•Delivers charts to assigned areas of the hospital by following established routing procedures.

•Keeps health care providers informed by communicating availability or unavailability of the record.

•Maintains quality results by following hospital standards.

•Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.

•Maintains patient confidence by keeping patient records information confidential. Receptionist/Office Assistant

Pyramid Pittsburgh - Pittsburgh, PA

August 2015 to September 2016

•Welcomes visitors in person or on the telephone.

•Directs visitors.

•Maintains security and issues visitor badges.

•Maintains telecommunication system.

•Maintains safe and clean reception area.

•Maintains continuity among work teams.

•Contributes to team effort

Admissions Assistant/Receptionist

Highland Park Care Center - Pittsburgh, PA

2003 to 2004

Updated daily patient information.

Maintained resident's files

Answered multiline telephone system.

Greeted and assisted visitors.

Medical Records Technician

Western Pennsylvania Hospital - Pittsburgh, PA

2001 to 2003

Medical file clerks are responsible for organizing and maintaining patient's medical records, including personal information, medical history and billing records. Clerks enter medical and financial information into databases, create and implement filing systems, and ensure that the records are being managed according to industry standards. They also confirm with physicians or other medical personnel that the records are complete and

Education

Certificate in Information Technology

Bidwell Training Center Inc - Pittsburgh, PA

Certificate in Medical Terminology

CCAC - Pittsburgh, PA

Skills

• Receptionist

• Clerical

• Medical Records

• Billing

Additional Information

QUALIFICATIONS Strong customer service skills, medical billing and coding, insurance knowledge, medical terminology, computerQUALIFICATIONS Strong customer service skills, medical billing and coding, insurance knowledge, medical terminology, computer skills, Microsoft Office, call center experience. skills, Microsoft Office, call center experience.

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