WAHEEDULLAH WAHDAT

***** **** *** * ******** WA *8036 apt Q307

Waheedullah.wahdat790gmail.com

206-***-****

SUMMARY

I have more than Seven years of working experience in a diverse multicultural professional work environment. I am energetic, motivated, dedicated, and passionate about my job; love helping people which gives me the positive energy to overcome challenges. I am excited to utilize my skills and experience to embark on a successful career.

EXPERIENCE

Casework Specialist/ International Rescue Committee/ Seattle WA Oct 2021- Current

• Filing and maintaining case history reports

• Interviewing clients to assess their situational needs

• Determining services and assistance necessary

• Serving as a liaison between the client and social, financial, health and legal services

• Developing a plan of action for the clients to overcome the hurdles to set them on a successful path

• Planning regular follow-ups to assess progress and additional needs

• Reviewing and modifying plans as circumstances change for the clients Relationship Banker/ Bank of America Seattle WA Apr 2018-July 2021

• Maintaining working knowledge of the complete line of products and services offered

• Opens and processes all types of accounts, products, and/or services for clients after consulting with them on their specific needs

• Solicits the sale of additional products and services to meet clients' needs

• Analyze financial and personal data to develop a comprehensive understanding of customer needs, educate customers on various products and services, explaining key features and benefits to deliver appropriate solutions and close sales

• Maintain comprehensive knowledge of products and services to support customer needs

• Build long-term relationships with clients, ensuring they use BMO Harris Bank’s products and services for all their banking needs

• Provides additional services as needed, such as, but not limited to, IRA’s opening and maintaining

• Able to identify additional products (consumer/commercial credit and cash management)

• Provides suitable credit, deposit or other banking services counsel and advice to best meet clients' needs

Installer /Open square, Seattle, WA Feb 2017 – Apr 2018

• Represent and embody our culture of innovation, creativity and exemplary customer service.

• Communicate effectively and efficiently to both internal and external customers

• Part of a team that build office systems at client sites; assembling, removing and ensuring the quality of a variety of high level office goods and related products

• Performed shipping and receiving functions, while using some of the latest technology to track and manage product inventory

Human Resources/Customer Service, Pul Consulting, Kabul, Afghanistan Sep 2015 – Dec 2016

• Supervised and mentored staff, performed annual reviews, and completed payroll tasks

• Updated and maintained HRIS records, compiled reports, conducted new hire onboarding and ensured accuracy and compliance with all personnel and confidential files Translator, FedSys Secure Inc. (DEA-US Embassy) Kabul, Afghanistan Apr 2012 – Sep 2015

• Monitored live communications and relayed pertinent information to law enforcement officers

• Arranged meetings with district governor, police headquarters commander, village elders and representatives

• Translating, transcribing, and interpreting audio and written communications into English

• Intercepting and translated between Dari, Pashto and English languages for the US Military EDUCATION

YWCA BankWork$™ Program, Auburn, WA, Bank Career Training Program Certificate Endorsed by the Washington Bankers Association

Kabul University, Bachelor degree, veterinary science Kabul, Afghanistan Muslim English language institute, English language Kabul, Afghanistan SKILLS

Multilingual (English, Farsi (Persian) Uzbek, Hindi and Pashto) Consistently provide outstanding customer service and able to build lasting relationships by earning customer’s trust and loyalty

Strong communication skills within a variety of work environments and able to multi-task while remaining detail-oriented

Quick learner capable of effectively working individually and as a part of team. Problem solver, enthusiastic, flexible, and punctual Works successfully as a team member with a focus on reaching company goals Proficient with Microsoft office programs

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