Customer Service Property Manager

Kiara Myers

Seeking a position within a reputed organization that offers challenging responsibility and potential for growth and advancement.

Detroit, MI

************@*****.***

+1(248) -3025465

• Customer service experience in several environments ranging in office setting to the retail industry.

• Profound ability to communicate effectively, orally and in writing.

• Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactic, product demonstration, sales techniques, and sales control systems.

• Excellent organizational skills and knowledge in the use of current office technologies (MSOffice suite, databases, etc.)

• Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.

• Experienced in building and maintaining relationships with consumers Work Experience

Property Manager

Dhal real estate llc - Southfield, MI

November 2021 to Present

• Managing all aspects of a building’s occupancy and maintenance.

• Communicates with tenants regarding property-related issues.

• Coordinates with tenants and third parties to address maintenance and facility needs.

• Collaborates with property management team to produce advertising materials.

• Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.

• Processes applications

• Collects monthly fees and maintains records of payments and rental activity.

• Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.

• Investigates and helps to resolve complaints, disturbances and violations.

• Complies with anti-discrimination laws with regard to renting and advertising.

• Contributes to team efforts by accomplishing related tasks as needed. Van Delivery Driver

Aaustin Express - Hazel Park, MI

June 2019 to February 2021

• Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises

• Sort items to be delivered according to the delivery route.

• Responsible for the loading and unloading of delivery truck.

• Provide considerate and efficient pickup and delivery of customer packages

• Use handheld computer to document deliveries.

Assistant Manager

Mr. Alan's - Detroit, MI

May 2018 to October 2020

• Responsible for overall supervision, training, mentoring, and appraisal of over ten employees.

• Provided excellent customer service by communicating and engaging with customer regarding their retail needs.

• Assisted in average of 40 customers per day in selecting items and making recommendations that generates additional revenue.

• Assisted customers with transactions, accept payments and product exchange.

• Managed proper and attractive merchandise display, ensuring strategic placement of products that maximizes purchases.

Office Assistant

Howard Newman group - Detroit, MI

June 2015 to February 2018

• Organized office and assist associates in ways that optimize procedures.

• Scheduled and plan meetings and appointments.

• Resolved office-related malfunctions and respond to requests or issues.

• Maintained trusting relationships with suppliers, customers, and colleagues.

• Performed receptionist duties such as answering incoming calls, performing cold calls, and faxing documents.

Customer Service Representative

Allegra Direct Communications - Madison Heights, MI January 2013 to February 2015

• a constant flow of customer calls with up to 10 calls in a queue per required minutes

• Handled all customer relations issues in a gracious manner and in accordance with the companies polices

• Defused volatile customer situations calmly and courteously Education

Associate's in Business

WCCCD - Detroit, MI

June 2014 to September 2016

High school diploma

Skills

• Property management

• Accounts Payable

• Property Leasing

• Office Management

• QuickBooks (2 years)

Certifications and Licenses

Driver's License

September 2022 to September 2024

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