Bhanu Chand Somarajpalli

Salesforce Developer

ad1szx@r.postjobfree.com

901-***-****

Summary:

** + years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Siebel CRM technologies and followed Agile (SCRUM) & Waterfall Methodologies. Good team player with excellent communication & interpersonal skills and an ability to work individually or as part of a team. Quick learner in adapting new technologies that improve the business. Deft at understanding user requirements and translating business requirements into technical solutions with excellent problem solving and troubleshooting capabilities.

Technical Competence:

11 + years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Lead Developer / Administrator and 5+ years on Siebel CRM technologies.

Organized and implemented various IT projects, with experience in all aspects of the SDLC. Performed requirements gathering, analysis, design, and specification development, implementation, and production support for various software development projects and initiatives with a focus on Enterprise and System Integration.

Defined and presented project plans, schedules, and deliverables to relevant parties, including management and project teams. Identified and managed project risks. Facilitated meetings and communications between stakeholders and clients with diverse interests, such as business, finance and technology.

Developed Custom Lightning Components using LWC (lightning web components) and Aura framework to meet project needs.

Worked on Integrations using SOAP web services.

SFDC Configurations/Customizations - as Developer and Administrator.

Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.

Salesforce CRM platform and environment of SFDC such as Marketing Cloud, Sales Cloud, Service Cloud, Force.com and Chatter.

Creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.

Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.

Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.

Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.

Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.

Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Lightning Components, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.

Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.

Expertise in web technologies like HTML5, XML, CSS, JavaScript, jQuery, AJAX, Angular JS, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.

Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Set-up Logging History, Set-up Audit Trail & Data Migration.

Understanding and functionality of Web Services for SOAP API and REST API.

Worked with Conga Composer to generate Word, Excel and PowerPoint documents.

Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.

Worked with Migration tools Force.com IDE, Eclipse, ANT and Change sets for migration of code and configuration from the Dev Sandbox to Production.

Experience Working on ETL tools like Informatica and Talend.

Experience working on Python and shell scripting, VB.net.

Have understanding of Java and Scala.

Experience on migration projects from Siebel to Salesforce CRM.

Education: B-Tech (C.S.I.T) 2003 from JNT University.

(C.S.I.T - Computer Science & Information Technology)

Certifications:

DEV450 – Salesforce Certified Platform Developer I

ADM201 – Salesforce Certified Administrator

Technical Skills:

CRM Packages : Salesforce.com, Sales Cloud, Service Cloud,Siebel (7.7 /8.x)

Salesforce Technologies : Salesforce.com, APEX, Visual Force, Lightning (Aura, LWC)

Apex Data Loader, SOQL, SOSL, Apex Web Services, CONGA

Languages : APEX, Visual force, JQuery, VB Script, Java Script, XML, SOAP,

Ajax, VB, Java

Query Language : SQL, SOQL, SOSL, MYSQL, Postgress

Database : Oracle, SQL Server, MySQL.

ETL Tools : Talend, Informatica

IDE Tools : Force.com IDE, Eclipse, Visual Studio Code.

Operating System : Windows 7/XP Pro/2000/ Vista/98,

Windows server 2000/03/08., Unix /Linux

Professional Experience:

Client : Ferguson enterprises

Title : Sr. Salesforce Developer

Location : Baltimore, MD

Period : March 2022 – Till Date

Application: Ferguson CRM

Description:

This is a new implementation, catering to various sections of Ferguson enterprise.

This ‘Sales’ implementation is stop shop application for Ferguson ‘Store Front’ and back end processing team, which is integrated with numerous other application for Quotes, bids and sales pipeline management. This application is built on lightning platform with extensive LWC ( lightning web components) and Flows.

Responsibilities:

Design and developed functionality, strategy to meet business needs. Work with Product Owner, Business Analyst, and key stakeholders to gather requirements and then partners with Technology team to determine a solution.

Converted existing Salesforce Classic to lightning using LWC and AURA lightning technologies.

Developed custom lightning components using LWC (Lightning Web components) involving complex functionality.

Developed / worked on Apex classes, Triggers to build functionality to meet business requirements.

Developed flows, with complex functionality with flows using LWC lightning components.

Build integration services with a host of other existing applications.

Created custom Objects, fields, profile settings, lightning pages, Highlights Panels, work flows, visual flows, etc., as per project needs.

Developed Test classes for code coverage for the Apex classes developed.

Test and QA of changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Developed Test classes for code coverage for the Apex classes developed.

Deployment using Github.

Technologies: Salesforce.com, Sales Cloud, Service Cloud, LWC, CTI, XML, CSS, REST API, APIGEE, AGILE Methodology, github, vscode.

Client : MDTA ( Maryland Transportation Authority),

Title : Sr. Salesforce Developer / Architect

Location : Baltimore, MD

Period : June 2021 – March 2022

Application: HRC / CITS

Description:

This is the maintenance and enhancement of existing applications 1) HR Central and Customer Information Tracking System (CITS) Phase 2 Expansion for Communications and Legal. built on Salesforce to leverage the features of Salesforce Platform for improved service.

Re-develop / enhance these both applications on Salesforce lightning Platform, from the currently existing Salesforce Classic Platform.

Responsibilities:

Design and developed functionality, strategy to meet business needs. Work with Product Owner, Business Analyst, and key stakeholders to gather requirements and then partners with Technology team to determine a solution.

Converted existing Salesforce Classic to lightning using LWC and AURA lightning technologies.

Developed custom lightning components using LWC (Lightning Web components) and Aura Framework.

Worked on visualforce pages on existing classic environments.

Developed / worked on Apex classes, Triggers to build functionality to meet business requirements.

Developed flows, Process builders with complex functionality with flows using lightning components.

Build integration services with a host of other existing applications.

Created custom Objects, fields, profile settings, lightning pages, Highlights Panels, work flows, visual flows, etc., as per project needs.

Developed Test classes for code coverage for the Apex classes developed.

Test and QA of changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Code review before the QA.

Developed Test classes for code coverage for the Apex classes developed.

Test and QA of changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Code review before the QA.

Technologies: Salesforce.com, Sales Cloud, Service Cloud, Apex, Aura Lightning Components, JAVA, HTML, XML, CSS, REST API, AGILE Methodology.

Client : Turner Constructions,

Title : Sr. Salesforce Developer

Location : Baltimore, MD

Period : Oct 2020 – May 2021

Application: Salesforce – SAP CRM integration

Description:

Turner wants to integrate their Salesforce application with their legacy SAP CRM application. The objective of this project is to Integrate the new opportunities created in Salesforce CRM with the legacy SAP application and also keep the updates from both side in sync with the other application.

Responsibilities:

Designed and built integrations between Salesforce and SAP with CPI as middleware.

Built REST API based integration with both call out and call-in interfaces.

Developed / worked on Apex classes, Triggers to build functionality to meet business requirements.

Develop flows, Process builders as part of integration needs

Created custom Objects, fields, profile settings, lightning pages, Highlights Panels, work flows, flows, etc., as per project needs.

Developed Test classes for code coverage for the Apex classes developed.

Test and QA of changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Code review before the QA.

Technologies: Salesforce.com, Sales Cloud, Service Cloud, Apex, Aura Lightning Components, JAVA, HTML, XML, CSS, REST API, AGILE Methodology.

Client : Allstate Insurance,

Title : Sr. Salesforce Developer

Location : Memphis, TN

Period : Feb 2020 – Oct 2020

Application: AB Salesforce Project

Description:

This is a Sales Application being built / enhance the current application with Sales functionality for Allstate Insurance that enhances the existing application with Prospecting, Quote Proposal, Quote tracking & reporting, Sold case, Broker tracking, Group tracking and other sales functionality. It also offers Service cloud with case and other features to it.

Responsibilities:

Design and developed functionality, strategy to meet business needs. Work with Product Owner, Business Analyst, and key stakeholders to gather requirements and then partners with Technology team to determine a solution.

Developed custom lightning components using Aura Framework and LWC.

Developed / worked on Apex classes, Triggers to build functionality to meet business requirements.

Worked on Chatter Posts to both chatter groups and users based on business criteria.

Develop flows, Process builders to user and groups

Build integration services with a host of other existing applications.

Worked with Conga Composer to generate Word, Excel and PowerPoint documents for various purposes like presentation of data /reports in custom format and generate documentation for product info, etc.

Created custom Objects, fields, profile settings, lightning pages, Highlights Panels, work flows, flows, etc., as per project needs.

Developed Test classes for code coverage for the Apex classes developed.

Test and QA of changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Code review before the QA.

Technologies: Salesforce.com, Sales Cloud, Service Cloud, Apex, Aura Lightning Components, JAVA, HTML, XML, CSS, SOAP Web Services, CONGA, AGILE Methodology.

Client : First Tennessee Bank,

Title : Sr. Salesforce Developer

Location : Memphis, TN

Period : Apr 2019 – Feb 2020

Application: Salesforce Customer Service Portal / CCD - Replacement

Description:

This application is built to replace the existing Contact Centre Desk (CCD) application that has reached end of Life for the contact centre agents of ‘First Tennessee Bank’.

This application provides Customer 360 degree view, Financial Account functionality, ‘Household’s and Account (Business Customers) Functionality apart from service request and case’s functionality. This application acts as a cloud platform pulling up information from various legacy systems through integration to ESB (Enterprise Serial Bus) architecture using SOAP web services.

This application is built in Salesforce lightning with custom lightning components and also involves extensive integration services using SOAP.

Responsibilities:

Design and developed functionality, strategy to meet business needs. Work with Product Owner, Business Analyst, and key stakeholders to gather requirements and then partners with Technology team to determine a solution.

Developed custom lightning components using Aura Framework. e.g. Lightning Data Table, etc.

Developed / worked on Apex classes, Triggers to build functionality to meet business requirements.

Build integration services with a host of applications using SOAP Web services using ESB architecture.

Developed complex flows that involve using lightning components and invoking integration calls using ‘Apex Actions’.

Created custom Objects, fields, profile settings, lightning pages, Highlights Panels, work flows, flows, etc., as per project needs.

Developed Test classes for code coverage for the Apex classes developed.

Test and QA of changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Code review before the QA.

Technologies: Salesforce.com, Service Cloud, Sales Cloud, Apex, Aura Lightning Components, JAVA, HTML, XML, CSS, React, SOAP Web Services, Salesforce DX, AGILE Methodology.

Client : Capital One

Title : Sr. Salesforce Developer

Location : Richmond, VA

Period : Jan 2017 – March 2019

Application: AMP – Automated Marketing Platform

Capital One Marketing Team – Salesforce Implementation

Description:

This application is a repository management system for various campaigns of the Marketing team along with various approval processes and other information capturing and management mechanism for the campaigns run by the Capital One Marketing team.

Responsibilities:

Design and develop strategy for enhancing the system to meet business needs. Work with Users and key stakeholders to gather requirements and then partners with Technology to determine a solution.

Oversee and manage the implementation of the CRM application using Salesforce service cloud methodologies.

Implementing new enhancements and Salesforce Customizations and integrations.

Manage security, users, roles, profiles, groups, queues, sharing rules and other setup options in multiple instances of Salesforce.com.

Work closely with the business and technology team members; prioritize the requests to ensure the highest opportunities are implemented.

Develop the system by balancing user requests with the overall Salesforce.com guidelines. Includes meeting with Users, Steering Committees, Data Security and Technology to determine viability of request before fulfilling.

Implement new enhancements including creation of custom objects, custom formulas, scalable triggers, Batch Jobs, Schedulers and workflows.

Maintain different sandboxes (Environments) like Development, QA and Production Sandboxes.

Worked / Developed visualforce pages as per project needs.

Built custom lightning pages and developed lightning components using Aura framework.

Built wizards lightning components.

Test and QA of enhancements/changes to SFDC (salesforce.com) deployment using Salesforce.com sandbox.

Code review before the QA.

Worked on Shell scripting, python, AWS ( S2 containers) VB.net and PostgreSQl as part of project for various needs like data backups, extracting and processing data files outside the scope of Salesforce.

Technologies: Salesforce.com, Service Cloud, Sales Cloud, Apex, Visual Force, Aura Lightning Components, Data Loader, Apex Explorer,, Eclipse force.com IDE, JAVA, HTML, XML, CSS, React, Web Services and Java Script, Oracle, MySQL, Rally, AGILE Methodology, Postgress SQl, Shell, Python, AWS ( S2 Containers).

Client : Capgemini (Sales & Delivery Project)

Title : Sr. Salesforce Developer

Period : Dec 2014 – July 2016

Description:

This application is used for sales pipeline and opportunity management for the sales group

Capgemini Inc. “Pardot” has also been used in this application for Marketing and campaign management in this application.

This new application will replace the existing legacy application built on Siebel. So, this project involved data migration from Siebel using “Talend” ETL tool.

Responsibilities:

Interact with various business user groups; gather requirements, sizing the requirements according to the number of development hours available.

Created Custom Objects, Validation Rules Workflows, Approval Process, Static Resources, Page layouts.

Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.

Created /modified a Web services that interact with other applications, based on the requirements.

Developed Apex Classes, Visual Force Pages,Apex Triggers,Batch Apex for Various Functional needs as per Requirements

Involved in code-review sessions to identify potential problem areas and suggest alternative solutions

Created workflow rules and defined related actions - tasks, field update, email alert, time triggered tasks, to implement business logics.

Worked with Data Loader and Talend for migrating existing data from Siebel to Salesforce.

Worked with different Deployment Plans for each release and Sandbox Refreshing.

Involved in setting up the Role Hierarchy and assigning the Users as per the role.

Created different Profiles and setup the permissions based on the roles in the organization.

Created custom Dashboards for manager home page and gave accessibility to dashboards for authorized people.

Worked in Solving troubleshooting issues and Platform Operation.

Creating unit tests and test cases for QA.

Used sandbox for testing and migrated code to deployment instance after testing.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment:

Saleforce.com, Pardot, Apex, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Talend, Windows.

Client : CIMS Project, Procter & Gamble (P&G) USA

Title : Salesforce Developer

Period : July 2013 – June 2014

Description:

Procter & Gamble (P&G) contains the Products, Campaign for the products –Health/Beauty/Family etc. Supporting the customers by their global sales through

Salesforce CRM.

Responsibilities:

Analysing the business requirements.

Customization of standard, Custom objects in Sales force CRM according to the Requirement.

Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.

Developed Apex Classes, Visual Force Pages,Apex Triggers,Batch Apex for Various Functional needs as per Requirements

Writing Test Coverage for Triggers/Classes.

Deploying in to Enterprise Production from Sandbox through Eclipse

Migration of data, exporting the data through Apex Data Loader.

Updating Design docs and UTC

Client : BHICRM Project, Baker Hughes Incorporation USA

Title : Salesforce Developer

Period : April 2012 – June 2013

Description:

The Baker Hughes serves the 96 countries worldwide oil and natural gas industry with reservoir consulting, Products and services for drilling. In Salesforce CRM BHI deals with customer contacts turn in to lead and in to opportunities created the accounts for them,

Integration from SAP (EWDB- Enterprise well database) to Salesforce CRM is done through web service Interfaces.

Responsibilities:

Analysing the Requirements provided by the client team.

Customization of standard, Custom objects in Salesforce CRM according to the Requirement.

Coding the Apex classes, Apex Triggers and mapping Fields coming from database – Integration

Writing Test Coverage for Triggers/Classes.

Deploying in to Enterprise Production from Sandbox through Eclipse

Migration of data, exporting the data through Apex Data Loader.

Preparing Design docs and UTC and managing small team.

Client : SuperValu

Location : Bangalore, India

Title : Developer

Period : Apr 2011 – Mar 2012

Project : SuperValu Inc. is a grocery retailer and distributor. Its CRM is implemented in Siebel which includes contacts, sales, service request and loyalty card management. Analytics of the same is implemented on OBIEE, while ETL jobs are done using Informatica.

Responsibilities:

Involved in Siebel SR changes and loyalty card management changes.

Responsible for development and defect fixing in ETL (Informatica) and Analytics (OBIEE).

Involves working with mappings, workflows in ETL, DAC and OBIEE.

Client : Westpac – One of Largest retail banks in Australia & New Zealand

Location : Sydney, Australia

Title : Siebel Developer

Period : June 2010 – Mar 2011

Project : Relationship Builder (RB) Westpac has implemented Siebel’s Financial Services application Vn7.8.2.5 (internally known as Relationship Builder) to assist Bank staff with sales and service functions. Relationship Builder has a diverse user base of 10,000+, including Branch Staff, Service Representatives, Relationship Managers, Business Development Managers and Financial Planners.

Responsibilities:

Responsible for maintenance and enhancements of RB application by doing Incident management (fixing production issues) and Release coordination.

Worked on end to end production releases which include analysis, solution/fix, design, documentation, development, coordinating with testing teams to implementation for production release items.

Worked on batch jobs in UNIX environment and also using CtrlM tool.

Client : Bank of America (BOA) - GWIM (Global Wealth Investment Project –CMO Application

Title : Siebel Developer

Period : Nov 2006 – May 2010

Description:

Client Management Online (CMO): This application is for (GWIM – Global Wealth investment Management) group of Bank of America. The aim of the project is to provide consolidated CRM Environment for private bank customers. CMO application consolidate all the functionalities of 3 legacy applications to provide a complete view of the client portfolio, enhanced functionality, improved usability, organizational efficiencies and reduced total cost of ownership.

The primary functions supported by CMO include client/prospect management, activity tracking and reporting, deal/pipeline management, referrals management, client coverage team management, data maintenance processes and integration with compensation processes.

Responsibilities:

Worked on design, development and documentation.

Responsible for end to end development, right from design, development to delivery.

Worked on EIM, Configuration, scripting, Workflows and EAI (Web Services) as required to implement change request and functionalities as per business requirement.

Worked on Siebel 8.0 upgrade of CMO application.

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