Aubrey Warner

Summary

Technical Helpdesk specialist with 25+ years of the overall experience.

Responsible for providing technical support for entire faculty and staff Members, troubleshooting all network issues, repairing all computers, printers, and servers, install software packages through SCCM.

Skills

•

•Electrical

•Management

•Maintenance

•Word

•Help Desk

•Desktop Support

•Troubleshooting

•Field Service

•Network Support

•Technical Support

•DHCP

•Financial services

•Regulatory reporting

•Analysis skills

•Customer support

•Clinical trials

•Disaster Recovery

•Load Balancing

•Shell Scripting

•Network Administration

•Network Engineering

•Connect Wise

•Low voltage

•Leadership

•Project leadership

•ISO 27001

•Mobile Iron

•Root cause analysis

•Sourcing

•HR sourcing

•Procurement

•Financial report writing

•Sales

•Customer service

•Scripting

•Inventory control

•Network Firewalls

•Supervising experience

•Mobile devices

•Mentoring

•Lean

•IT support

•Contracts

•Budgeting

•Information security

•Data warehouse

•Scrum

•Cybersecurity

•Business analysis

•LMS

•Computer hardware

•Application support

•Mobile applications.

•iOS

Education

AAS in Accounting with Information Systems NYCCT - Brooklyn, NY 1981

Certifications

•CompTIA A+ Certified

Accomplishments

Became the only Apple Tech for the University and currently Dell certified Tech for Desktops, Laptops and Printers. Also, the Single Point of Contact (SPOC) for William Paterson University to Dell.

Working Experience

IT Technician 2018- Present

Freelancing

•Desktop Support work adequately troubleshoots and Resolves issues.

•Install, update, and troubleshoot Windows on laptops/desktops/all-in-ones.

•Break/Fix desktop, laptop.

Courtyard by Marriott - Wayne, NJ, Jul 2022 – July 2023

Night Auditor

•Night Auditor responsibilities include checking in guests, handling their requests and taking reservations.

•The Night Auditor also reconciles all accounts, processes invoice and prepares pay checks.

•Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

DXC Technology - Whippany, NJ December 2020 to July 2022

Field Technician

Responsibilities:

•Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

•Break/Fix desktop, laptop.

•Desktop Support work adequately troubleshoots and Resolves issues.

•Calls to the users and helps them resolve their issues over the phone using VoIP.

•Handling inventory for the disposal hardware, Laptop, Desktop, Printer, Mouses.

•Install, update, and troubleshoot Windows on laptops/desktops/all-in-ones.

•Answer’s customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

•Assists in instructing customers in the operation and maintenance of systems/equipment.

•Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analyses and prepares reports on system problem trends and issues.

•Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete Modeling.

•Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

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William Paterson University - Wayne, NJ July 1990 to December 2018

Information Systems Technician

Responsibilities:

•Provide technical support for entire Faculty and Staff Members.

•Troubleshoot all network issues, repair all computers, printers, and servers.

•Install software packages through SCCM.

•Provide training to faculty members on how to utilize technology in the classrooms.

•Co-ordinate all computers, both Macs and PCs deployments to the entire campus.

Contact this candidate