Scrum Master Project Coordinator

PROJECT COORDINATOR / SCRUM MASTER

Pranathi Venugopal Suguna

**********@*****.***, Ph:206-***-****

Certified & Experienced Project coordinator / Scrum Master with 9 years of experience in Agile & waterfall methodologies, specializing in Scrum and Kanban in a technology-driven environment. Proficient in facilitating Agile ceremonies, optimizing development team efficiency, and ensuring project success. Adept at coaching individuals, promoting Agile values, and delivering customer-centric solutions. Expertise in domain Banking & AR technology with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design, Process framing.

PROFESSIONAL SUMMARY

•Led Agile development teams and ensured the successful delivery of high-quality software products within specified timelines and budgets.

•Led successful execution of complex projects through the waterfall methodology, ensuring on-time delivery within scope & budget.

•Effectively managed and facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospectives.

•Utilized Gantt charts to create detailed project timelines, ensuring alignment with organizational goals.

•Fostered open communication channels with stakeholders at all levels.

•Acted as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.

•Collaborated with stakeholders, including customers, to define product vision, create and prioritize the product backlog, and manage feature development.

•Coached and mentored team members on Agile principles, leading to increased team efficiency and cohesion.

•Implemented best practices for Agile and Scrum methodologies, resulting in a 20% increase in project completion rates.

•Ability to resolve customer issues very quickly and accurately and has earned good reputation with customers.

•Experienced in monitoring project progress and radiating information to the team and stake holders.

•Conducted regular release planning and monitored project progress, adapting to changing requirements to ensure project success.

•Reviewed metrics and other key performance indicators to drive continuous improvement for the sprint teams.

•Helped the team to write and split User stories, breakdown Epics and estimate user stories.

•Helped the Product Owner in grooming and prioritizing the product backlog.

•Supported 3 teams of 30 members to help them fully optimize the use of database.

•Ensured smooth transition of project deliverables to end-users and stakeholders.

•Organized and improved agile practices and values which increased the productivity and overall team satisfaction.

•Coordinated with 5+ business stakeholders, product managers, also while working with development and testing lead to prioritize deliverables.

•Excellent facilitation skills in conducting surveys, questionnaires, interviews, and brainstorming.

•Have thorough knowledge of software development life cycle and principles of Agile, Scrum & waterfall to manage applications.

•Managed the health of the team, represented the team, and avoid external interference with the team.

•Having Knowledge with SAFe framework.

SKILLS

•Agile methodologies, Scrum, Agile Project Management, Kanban, Waterfall, Jira (JQL), MS SharePoint, task database.

•Leadership, Problem Solving, Project Management, Relationship development, Verbal/virtual communication, Teamwork, Cross-Functional Team Leadership.

•Backlog Management, Sprint Planning, Retrospectives, Excellent problem-solving abilities & Organization skills.

•Requirement Gathering & Marketing Research, Documentation & reporting, Technical Writing.

•PSM

•CSM

•MS Office, Excel Outlook, Excel, and Project.

•HMTL/CSS, SQL, SDLC.

EDUCATION

•Master of Computer Applications, Cochin University of Science and Technology (University in Kochi, India)

•Bachelor of Computer Applications, M.E.T Arts and Science College (Calicut University)

PROFESSIONAL EXPERIENCE

Client: Meta, Redmond, WA September 2022 to Present

Role: Project Lead

Responsibilities:

Spearheaded Agile adoption within the organization, transforming traditional project management into Agile methodologies.

Proactively identified project risks and uncertainties, implementing effective risk mitigation strategies.

Successfully minimized project disruptions by addressing potential issues in the early stages.

As scrum masters, we are expected to be able to lead meetings regarding scheduling, help point out if there are issues, and make sure the right people are in the room to have meaningful discussions around said issues and how to resolve them. We also help make the processes more efficient to ensure that the rest of the team can do what they need to do without any problems.

Facilitated Scrum events, coached team members in Agile principles, and removed impediments to maximize team efficiency.

Collaborated with product owners and stakeholders to create and prioritize product backlogs, ensuring alignment with business goals.

Improved team performance, resulting in a 25% reduction in project lead times and a 15% increase in customer satisfaction.

Created and maintained detailed project documentation, including project charters, requirements specifications, and design documents.

Ensured documentation compliance with industry standards and organizational guidelines.

Managed dependencies across multiple Agile teams, facilitating cross-team collaboration.

Conducted regular training sessions and workshops to enhance Agile understanding and practices within the organization.

Participated in developing and maintaining team standards, tools, and best practices.

Communicated with resource managers, developers, product managers and technical support specialists on product issues.

Utilized Jira and other project management tools to track and manage tasks, user stories, and progress.

Ensured of Scrum activities were tracked, kept up-to-date, and reported.

Led daily scrums and scrum of scrums to discuss current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment.

Client: TD Bank, Dover, DE April 2018 to May 2022

Role: Sr. Scrum Master

Responsibilities:

Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.

Supported two teams of 14 members to help them fully optimize the use of Jira.

Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Used key scrum metrics (burndown, velocity) to help deliver committed work.

Monitored the development progress throughout each sprint to ensure project was within scope and budget.

Managed sprint backlog items, tasks, scrum boards.

Implemented and enforced scrum principles and practices.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.

Working with Testers in resolving various defects in the application and was an integral part of the team.

Communicated with stakeholders to identify process problems, gather requirements and to define project goals, objective, and scope.

Communicated with stakeholders to identify process problems, gather requirements and to define project goals, objective, and scope.

Extensively worked on User Stories based on Product and Sprint Backlogs.

Organized, planned, and prioritized work to ensure that deadlines are met.

Collaborated with 2 product owners to deliver new features to customers.

Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.

Monitored team backlog daily and ensured it accurately reflects the current state of the sprint.

Client: Huntington Bank, Indianapolis, IN July 2015 to Mar 2018

Role: Scrum Master

Responsibilities:

•Communicated with stakeholders to identify process problems, gather requirements and to define project goals, objective, and scope.

•Worked with Product owner to prioritize and validate requirements.

•Ensured development teams practiced core agile principles of collaborations, prioritization, team accountability, and visibility.

•Acted as the primary liaison between project stakeholders.

•Ensured user stories were ordered, defined, and ready to be worked on by the team.

•Interfaced with product owner on an active basis to manage product backlog and sprint activities.

•Conducted document analysis and one-on-one interviews with the stakeholders for the requirements elicitation.

•Comprehensive knowledge of business analysis methodologies and SDLC experience.

•Developed and analyzed team metrics to make recommendations to improve the productivity of the team.

•Organized process flows, maintenance, and Kanban boards in Jira & Confluence systems.

•Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.

•Work with the leadership and other team members to define metrics and performance goals.

•Maintained the various document using MS SharePoint.

•Acted as a liaison between the business and technical teams, analyze and document business requirements.

•Extensively worked on User Stories based on Product and Sprint Backlogs.

•Guided team through continual improvement process.

Company Name: Soften Technologies, India May 2014 to June 2015

Role: Business Analyst / Scrum Master

Responsibilities:

•Led successful execution of complex projects through the waterfall methodology, ensuring on-time delivery within scope & budget.

•Established and maintained project schedules, consistently delivering milestones and final deliverables on or ahead of schedule.

•Wrote Business Requirements, analyzed them and tested them.

•Implemented strategies to mitigate delays and ensured alignment with organizational goals.

•Managed the health of the team, represented the team, and avoid external interference with the team.

•Conducted thorough testing and validation to ensure the highest quality standards were met.

•Successfully resolved team conflicts and challenges, maintaining a positive working environment.

•Eliminated false and redundant requirements.

•Led cross-functional teams of up to 20 members, fostering a collaborative and goal-oriented team environment.

•Orchestrated effective project closures, conducting comprehensive project evaluations and documenting lessons learned.

•Ensured a smooth transition of project deliverables to end-users and provided necessary training and support.

•Orchestrated effective project closures, conducting post-implementation reviews and documenting lessons learned.

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