Felicia Obas

Experienced Customer Service Representative

Delray Beach, FL 33444

ad1sxp@r.postjobfree.com

+1-561-***-****

To obtain a position as a Customer Service Representative, Medical Receptionist and Data Entry Clerk that offers opportunities for growth and stability Authorized to work in the US for any employer

Work Experience

Customer Care Representative

Alight Solutions - Delray Beach, FL

October 2022 to July 2023

Responsible for taking inbound calls from participants calling in about their health care spending account...Resolving any issues or problems that might have had with their reimbursements Customer Care Representative

GenTech Associates - Boca Raton, FL

May 2020 to July 2021

Responsible for making outbound calls to doctors offices to verify if the fax about a hereditary cardiovascular risk medical device we sent to the physician's office was received or not from our call center...Went into the company data base to update the system with any new information returned Telephone Sales Representative

D &D Automotive Consultants - Delray Beach, FL

April 2019 to July 2020

I was responsible for making calls out to customers whose car warranty had ended and seeing if they was interested in extending the warranty on their car Front Desk Receptionist

Sunbeam corporation - Boca Raton, FL

March 2018 to September 2019

Responsible for answering the calls and making sure the calls were routed to the correct staff member... Greeted any guest that came into the office

Customer Service Representative

Call Center Solutions - Boca Raton, FL

September 2018 to February 2019

Responsible for making outbound calls to diabetic patients and letting them know of the products available to them that would help them to manage their diabetes more easier. Customer Service Representative

Be Satisfied - Cypress Creek, FL

March 2016 to August 2018

Using a automatic dialer to take inbound calls from customers who recently purchased a new car and asking them to rate their experience at the dealership Updated customer info in the company database

Patient Care Representative

Call 4 Health - Delray Beach, FL

April 2017 to July 2017

• Responsible for taking inbound calls from patients who wanted to be connected to a patient hospital room or a department at the hospital

• Responsible for taking inbound calls from doctors patients who wanted to make an appointment with the doctors office as well reaching out to the on call doctor or nurse if the patient had an urgent matter or was sick

Medical Receptionist

Quest Diagnostics - Boca Raton, FL

September 2012 to December 2016

- Greet all customers asking them what. they need and directing them to the correct area

- Answer phones and provide answers to questions if possible

- Transfer calls or take messages for doctors administrators nurses or other receptionists

- Place phone calls to insurance companies to determine and confirm coverage Medical Receptionist/Front Desk

Lake Ida Medical Group - Delray Beach, FL

December 2009 to September 2012

- Answer phones and direct calls

- Make and confirm appointments with. patients

- Check-in patients by collecting. necessary personal and insurance information

- Send and receive medical bills both to insurance companies and patients

- Perform clerical work such as copying, faxing, pulling and filing patient medical records and emailing Customer Service Representative

Healthwatch Inc - Boca Raton, FL

July 2007 to November 2009

- Handle customer inquiries to have their medical emergency system reprogrammed.

-Made outgoing calls to elderly patients to make sure that their medical receiver was still working properly

- Entered customer info into the system to have a new medical alert unit delivered to their home address via UPS

Data Entry Clerk

Global Response Call Center - Margate, FL

March 2007 to June 2007

- Accurately entered customer handwritten info into the company database

- Gathered statistical info about clients purchases and created reports for the managers

- Transcribe phone messages for managers and managed email communications Education

AAS in Medical Office Administration

Palm Beach State College - Lake Worth, FL

August 2011 to May 2014

High school or equivalent in Na

Spanish River Community High School - Boca Raton, FL August 1994 to May 1998

Skills

• Customer Service (10+ years)

• Call Center

• CSR (10+ years)

• Customer Support

• Customer Care

• Telemarketing

• Medical Receptionist

• Cold calling

• Medical Records

• Medical Office Experience

• Clerical Experience

• Insurance Verification

• Senior Care

• Microsoft Office

• Computer skills

• Data entry

• Medical terminology

• HIPAA

• Administrative Experience

Certifications and Licenses

Driver's License

October 2012 to June 2030

Additional Information

References Available Upon Request

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