ANITA HYACINTH MORRIS

BRAMPTON, ONTARIO

Mob: 647-***-**** email

ad1swq@r.postjobfree.com

VALUE PROPOSITION:

Looking to contribute and add value to the role of Logistic Representative/Dispatcher with expertise, skills and experience in customer services, utilizing immense call center experience, as well as telephone, conflict management, and customer service skills in successfully handling high volume of inbound customer complaints, inquiries and order requests.

PROFESSIONAL PROFILE:

•Professionally experienced in Logistics Customer Services.

•Ability to speak clearly, write effectively and listen intently.

•Proficient with Microsoft Office Suite (Word, Excel, and MS Office), web-based applications, and other business software

•Strong customer service skills with the ability to calm customer frustrations

•Ability to communicate to customers, co-workers, and management in a professional and courteous manner

•Self-motivated with ability to multitask

•Ability to follow verbal and written instructions

•Available to work a variety of shifts, including weekends

•Ability to speak English, Hindi and Tamil with cultural sensitivity in personal relationship

•Highly experienced to work under high volume team environment.

PROFESSIONAL EXPERIENCE:

• Bizerba Canada As Service Dispatcher and Billing in SAP ( 2022 OCTOBER -TILL DEC 5)

• Process work orders according to customer specifications and maintain communications with our sales and production teams throughout the process.

•Using proper telephone & email etiquette, answer customer requests in a timely, polite and professional manner.

•Follow-up on orders to ensure accuracy and delivery by specified dates/times, while keeping the customer updated.

•Route artwork, copy, digital files, or prints to the appropriate work areas and follow up throughout the process

•Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems

•Review of disputed service invoices

•Attend required weekly service and team meetings via Teams

•Prioritize and determine best available technician to complete job and provide estimate as needed

•Customer focused and self-motivated

•Proven initiative and a professional "can do", pleasant attitude

•Detail-oriented with strong organizational, and time management skills

•Perform other assignments as directed by manager in support of service operations

•Schedules installs for all industrial equipment orders. This would include communication with end customer and sales to advise install requirements and discuss possible dates

•POLARIS TRANSPORATION AS CUSTOMS ASSOSIATE (2022 MARCH TILL 2022 OCT)

• Checking the Paps shipment paper work from drivers and have to check if any missing paper work we have to inform thirty party and we will submit to the broker for clearing the shipment.

•Used the software to use the tripping for the scheduled drivers.

•Train the new employees about the paper processing

•Attending the meetings conducted by managers

•Respond to the emails from the brokers for claering the shipment.

•Have to make a Tail list for the missing invoices, or the orders that have not being cleared.

EMTERRA TIRERECYCLING AS A SENIOR DISPATCHER (2021 MARCH TILL 2022 MARCH)

• Provided excellent customer service to incoming calls from customers

•Address issues promptly and communicate with appropriate personnel and sales representatives so that they are handled appropriately and efficiently

•Ensure that data is entered into our MS Windows-based database programs accurately and on a continual basis

•File drivers log sheets as per MTO requirements and check and monitor safety and compliance issues or changes in regulations or company policy

•Maintain all truck files and employee files to standards of MTO and MOL

•Operate a digital truck scale to weigh and monitor all inbound and outbound materials.

•Schedule and re-route according to equipment and driver availability

•Close all routes daily so that checks and balances are finalized Send drivers’ approved daily time sheets to senior management for approval

•Print disposal reports, route profitability and customer profitability report on weekly basis and review; forward issues and highlights to Management

•Schedule and re-route according to equipment and driver availability

•Print weight reports for customers as requested

•Ensure that accurate information is entered into Route Optix (software) on a continual basis

Dispatcher XPO Logistics Last Mile Canada. (2017 MAY-2021 MARCH)

Working as Customer Services Representative/ Dispatcher and major responsibilities are;

•Generate and maintain a master list of all routes and trips, ensuring all required information is included

•Assist drivers with routing directions and delivery issues; inform drivers of service requirements

•Ensure all routes are covered in the event a driver is absent or unavailable

•Take inbound customer and client calls; respond to customer survey calls

•Provide client with any information affecting their delivery, including accidents, breakdowns, emergencies, etc.

•Update inbound reports in Excel

•Enter accurate system changes based on inbound emails, and respond for confirmation

•Update paperwork with stock locations and driver payment

•Assist customers with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

•Perform general clerical duties as assigned including answering and directing phone calls, filing, data entry and billing

•Process over, short and damaged freight and related documentation for customer resolution

•Receive, upload, and file inbound sweep paperwork and driver Proof of Delivery (POD)

•Complete POD checks for missing documents and conduct the appropriate follow-up

•Re-Rating for carrier and vendor

Supervisor Muthoot Finance 2008 TILL 2011

Major duties and responsibilities were;

•Led a team of financial customer services professionals.

•Handled daily banking matters.

•Prepared financial assistance cases, reports and summaries in brief Quarterly and Annual basis in accordance with organization SOPs.

•Solved Customers daily queries, problems and complaints.

•Financial representative of marketing team.

•Annual Audit preparations.

•Managed departmental and inter-departmental day to day issues.

•Liaised with head office and other Strategic Units.

•Organized scheduling and planning committee meetings.

•Performed and implemented annual financial plans.

•Prepared quarterly and annual financial statements in accordance with IFRS and organization SOPs.

•Meeting targets of the organization’s recovery, revenue and continuous improvement of quality services.

•Managed payables and age analysis.

Internship Trainee

FEDERAL BANK INDIA 2004 TILL 2008

Worked as Internship Trainee.

Major duties and responsibilities were;

•To maintain key movement register

•Maintenance of record of branch matters

•Maintenance of record of staff matters

•Maintenance of loan disbursement, limit proposal& advance statement

•Accounts opening for branch.

•Checking of branch working & vouchers on daily basis.

•Account maintenance of the existing borrowers on timely manger through

EDUCATION & TRAINING:

MASTERS IN INFORMATION TECHNOLOGY - 2002 - 2004

BACHELORS IN PHYSCICS - 1999 - 2002

CO- OP FROM ST GABRIEL ADULT LEARNING CENTRE FOR FOREIGN TRAINED PROFESSIONALS 2014

SOFTWARE TESTING COURSE FROM GLOBAL ERP SOLUTION BRAMPTON 2014

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