BENJAMIN J. HOVERSLAND

***** ******** **. ****** **.

ad1swj@r.postjobfree.com

Mobile: 727-***-****

EDUCATION:

Southern New Hampshire University

Masters in Human Resources Management. 4.00 GPA Summa Cum Laude

Southern New Hampshire University

Bachelor’s Business Administration and Sports Management BS 3.797 GPA Magna Cum Laude Graduate

Special Forces US Navy, Deep Sea Diving School

Deep Sea Diver Graduated 7th of 45. Panama City Beach Florida

US Army, Communications School

Airborne Satellite Communication Systems Specialist

Memberships: The National Society of Leadership and Success

Currently studying for SHRM-CP certification

EXPERIENCE:

General Manager- 2023-Present

Veterans of Foreign Wars Post #10209 40-45 hours per week

Running all Human Resources functions from the start of the hiring process through life cycle of the employee. Recruiting, hiring, and training all restaurant staff, including cooks and bartenders. Scheduling employees to ensure shifts have proper coverage. Streamlining the restaurant processes to improve the guest experience. Monitoring restaurant and bar finances, including sales and expenses. Enforcing food handling regulations and other guidelines to increase guest safety. Promoting the restaurant and finding ways to bring in more customers. Handling customer complaints. Completing necessary paperwork, such as sales, inventory and staff attendance reports as well as state sales taxes. Running weekly accurate payroll weekly. Paying vendors and entertainment in a timely manner.

Amazon Human Resources Business Partner- 2020-2023

Human Resources 40-55 hours per week

Perform Human Resources functions for Amazon at a 650,000 Sq. Ft. building with over 2500 employees. Expert in HRIS systems such as MyTime (Kronos), Lightning Sales Force, PeoplePortl, QuickSight, Clarity, Power Bi etc. Perform daily maintenance of HR cases, DLS cases, roster audits and management, tasks, Trouble Tickets, Appeals, Compensation reviews and timecard scrubs. I am the lead Associate Partner investigating Time Discrepancies and associate negative UPT and onboarding new talent. Have a proven track record of either “saving” associates or regrettably, terminating associates. Keeping the business labor flow in mind while conducting life changing decisions. Partner with Senior Ops to maintain and drive business needs, while working on associate Hardship requests with senior leadership. Have a proven track record of assisting associates with a better, fair work environment. Handle sensitive information with the upmost discretion. Continue to perform a multitude of HR functions while assuming positive intent and being a complete teammate to my peers and leadership.

BUSINESS PARTNERSHIP:

Support associates and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring you guide our teams to the right resources to ensure a quality and timely solution

Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts

Facilitate Human Resources based training to new in role leadership.

Influence leadership (typically multi-level Operations leaders) during associate-impacting decision making

Participate in HR investigations and drive full case closure within Amazon standard.

Coordinate Amazon appeals as well as participate in state specific unemployment hearings.

Interpret employee engagement data and recommend action items to deliver results

Provide leadership development support to onsite Operations leaders.

Assist and lead Amazon’s performance recognition/management process.

Own and lead full cycle rollouts for new HR compliance initiatives.

ADMINISTRATIVE AND SYSTEMS:

Attendance tracking: coordinate with managers to ensure associates are on the correct schedule patterns

Complete and report metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc.

Assist managers in responding to associate questions on time, benefits, accommodations, LOA, etc.

Assist Recruiting, as necessary, with new hire orientations and interview loops.

Facilitate the internal recruitment process by coordinating internal job requisitions, scheduling interviews, and administering the associate internal transfer portal

Volunteer Work May 2018- March 2020

Vehicle Control Officer 30 hours per month POC VCO 786 CSS DSN 480-1238

Assisting the 786 CCS Vehicle Control Officer in daily operations that include on-boarding of new military members to the Ramstein Air Force base and vehicle accountability for the 280 vehicles assigned to the 786th Civil Engineer Squadron. Produce VIL Key (fuel keys for Squadron vehicles) requests as per Airforce protocol. Enter and maintain milage off of 1800’s submitted by Flights under the Squadron, as well as keep up to date records of maintenance and accident reports and track the progress of all vehicles. Helped the 786th VCO with data preparations for 2018 September audit before the new fiscal year.

GS-4 DeCA October 2018-April 2020

Inventory Control Specialist 32 hours per week

I was hand picked to move to meat department by manager because of work ethic and dependability. Properly receive shipments which include fresh fish, fresh chicken and fresh meat from the Ramstein CMPP on a daily basis. Break down all shipments and properly rotate product and stock the warehouse. Clean the warehouse daily, and make sure all boxes, trash and pallets are disposed of in the proper manner. Practice a high level of customer service daily, while stocking the sales floor and rotating product. Keep extensive records of markdown and salvaged products with precise math and documentation. Maintain a professional working relationship with the Ramstein CMPP in order to do my duties and pass on excellent service to the customers.

GS-4 DeCA May 2018-Febuary 2020

Freezer Associate 40 plus hours per week

Manage the orders, planning and coordination of logistics for the Ramstein AFB commissary freezer daytime operations. To include; first and foremost, the customer, with assistance and professionalism. Maintain daily orders for the commissary and customers’ specific needs: i.e. special orders for the Ramstein Freedom Fest and Ramstein Bazaar. Check and verify the delivery has not been compromised in anyway, and all goods are in excellent condition before receiving product. Maintain professional relationships with local logistic companies in Germany.

Town of Agawam Jan 2016-Jan 2017

Town Water HMEO 60 plus hours per week depending on emergencies

Provided daily operations of Heavy Motor Equipment Operation for the town of Agawam’s water department, allowing continuous non-stop operations to the town’s water department utilities. Maneuvered HMOE in limited space as well as open space with a perfect traffic record and accident free. Consciously practiced and drove safely through out extended hours of operations to include emergency snow removal, water main breaks and daily operations. Proudly contributed to the smooth workflow of keeping water supplied to customers. Resolved problems, and immediately developed action plans to arising obstacles. Performed and reviewed all maintenance reports for water departments frequently used Heavy Motor Vehicle Equipment, maintained $3M logistics supplies, tools and equipment. Analyzed facts and data, effectively wrote and verbally communicated to senior leadership about on going, planned and future water utilities projects. Served as the organizational point of contact and liaison to engineering operations by managing equipment accountability, maintenance, daily planning, and administrative support and acquisitions. Worked closely with power and gas companies as well as environmental agencies to ensure proper laws and bylaws were followed to successfully complete all contracted work. Intricate knowledge of various office automation software programs; produced written memorandum documents including acquisitions, purchase orders, bills of lading, program updates, and budget reports via spreadsheets to show productivity and/or discrepancies. Earned two promotions within one year.

Papps Bar and Grill Sept 2011-Jan 2015

General Manager 65 hours per week

Supervised 60 personnel, managed $1.5M revenue restaurant, maintained organizational and functional responsibilities within the organization to include all Human Resource functions. Organized, planned and trained staff members in programs, plans, customer service and food preparation. Served as a Quality Control Officer for cleanliness, meals and beverages. Logistics specialist, searched the market to find the most cost efficient services for the restaurant and locked down services and product via contracts pursued in the interests of the owner. Placed $50K orders through bulk vendors, accounted for supplies through the organization’s system platform. Streamlined standards of procedures and developed the culture for the restaurant and staff with an emphasis on safety first for employees. Utilized problem analysis to correct errors in the POS (Point of Sales) system, developed suitable action plans, reduced repeated mistakes by 50%. Accounted for daily monetary sales, ensured balanced sheet upwards to $10K a night. Piloted restaurant growth, developed concrete action plans, drove the business revenue through marketing and advertising. Raised business revenue 10%, enabled $250K quarterly in sales.

AG Express Inc July 2005–Aug 2011

Logistics Account Manager 40 hours per week

Logistics Manager for major accounts like Coca Cola, Pacific Steel, and numerous produce companies. Recruited and hired on new drivers, to include background checks. Planned, coordinated and negotiated numerous fair contracts between AG Express and global companies. Facilitated timely transportation of goods across the US and constantly checked on the delivery time and condition of goods. Extensive knowledge of office automation software programs used to successfully work with co-workers and national clients. Monitored the quality, quantity, cost and efficiency of the movement and storage of goods and always maintaining great relationships with contracted carriers. Ensuring the goods arrived in perfect, sellable condition. Evaluated and negotiated all new and existing contracts and adjusted as needed. Coordinated and controlled the order cycle and associated information systems. Analyzed data to monitor performance and plan, improved clients and carrier’s service. Managed staff resources according to changing needs of the client and negotiated and liaised with customers and suppliers. Implemented health and safety procedures to increased productivity. Prepared quarterly summary reports, annual operating and capital budgets, while making recommendations on budget performance.

US Navy June 2000–July 2004

Deep Sea Diver/Special Forces

Supervised up to 30 sailors at any given time. Recruited new sailors to join the Navy Divers. Drove the daily maintenance of Norfolk Naval Base Fleet. Efficiently and effectively operated heavy machinery and tools. Coordinated with salvage teams to retrieve sunken ships and aircraft lost at sea. Partnered with Navy SEAL and EOD teams to secure naval bases domestic and abroad. Managed maintenance on propellers, performed hull inspections on vessels at depths of 300ft. Diver Operations and Safety Instructor for new diver candidates, taught classes pertaining to dive physics and medicine. Performed hyperbaric chamber treatments for sick and injured personnel. Participated in search and rescue missions to aide in the retrieval of missing civilians and military troops. Graduated 7th in my class out of 45 sailors.

US Army May 1994–June 2000

E-4 Specialist

Supervised 10 soldiers at any given time. Excelled all duty expectations, reached to the rank of Specialist. Specialized in Airborne Satellite Communication Systems, met demanding requirements of military operations by

rapidly extending services to new regions of the globe. Mastered logistics training, accounted for and transported multi-million dollars’ worth of equipment. Served in Germany and Bosnia, sustained

communications between multi-national military units in situations was the first to interface American and Danish forces could communicate on the same system, where terrestrial means of communication were impossible, unreliable, or unavailable. Deployed numerous equipment via parachute supporting allied forces.

References

Mike Paske, 727-***-****. Owner of Envy Floors in Tampa Fl. ad1swj@r.postjobfree.com

Senior Master Sergeant Jana David Head of Service Contracts Ramstein AFB, Germany. 417-***-**** ad1swj@r.postjobfree.com

Sonya Paske, 413-***-****. Owner of Capra Logics Inc. in Hardwick Ma. mailto:ad1swj@r.postjobfree.com@gmail.com

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