Eric Gillespie

Whitsett, North Carolina

Email: ad1swb@r.postjobfree.com Mobile: 518-***-****

SUMMARY OF QUALIFICATIONS

Heavy experience in maintaining large scale Enterprise Data Center environments; using ITIL service management framework to deliver best practices.

Skilled at working in an operational environment alongside other technical and operational teams in distributed locations ensuring that all parties collaborate effectively to deliver services.

Experienced in Agile work environments.

Knowledgeable with disaster and recovery practices in a 7x24 environment.

Strong verbal, written communication skills, able to work in highly dynamic and complex environments.

WORK EXPERIENCE

Lincoln Financial Group Nov.2022 – Current

Data Center Facilities Engineer

Summary of the position

The Data Center Critical Facilities Engineer will be responsible for Data Center Engineering within Lincoln

maintenance of critical infrastructure, vendor management and metric reporting. Operate and manage.

Data Centers and Key Cities, including risk management and mitigation, corrective and preventative.

both routine and emergency services on a variety of critical systems such as: switchgear, generators,

UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers,

building monitoring systems, etc. Work in partnership with the Lincoln Facilities team to ensure the

highest levels of operation for critical data center infrastructure is always maintained.

DUTIES AND RESPONSIBILITIES

• Oversees specialized preventative and corrective maintenance on-site to critical facility

components and/or systems.

• Engages vendors to perform moderately difficult repairs, maintenance, and installations and on-

site inspections to critical facility systems.

• Supervises the Building Monitoring System (BMS) and resolves alarms for specialized issues

requiring considerable judgement and implications to resolve; follows guidelines on standard

procedures and makes recommendations for solutioning.

• Operates and maintains plumbing, fire suppression, and life-safety systems.

• Implements energy efficiency measures.

• Works on assignments requiring considerable judgment and initiative. Understands implications

of work and makes recommendations for solutions.

• Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are

carried out per standards and requirements.

• Assists with the creation and submission of scripts for maintenance.

• Tracks and implements the work approval process for service providers for critical maintenance

(Including briefing at the start of work, control of work during the day workday/shift, final

review of the work carried out).

• In cooperation with the vendors, changes/updates technical files for plants and equipment

ensuring files and builds are up to date.

• Identifies Single Points of Failure (SPOFs) and makes recommendations for solutions.

• Responds to all on-site incidents, including failures, significant problems, and delays.

• Performs Root Cause Analysis (RCA) and makes recommendations for solutions.

• Supports the on-site staff during incidents.

ADDITIONAL POSITION RESPONSIBILITIES

• Carries out duties in compliance with all state and federal regulations and guidelines. Complies

with all company and site policies and procedures.

• Remains current in profession and industry trends.

• Makes a positive contribution as demonstrated by: Making suggestions for improvement,

Learning new skills, procedures, and processes.

• Performs other duties as required.

Kyndryl Infrastructure, RTP- Durham, North Carolina Sept. 2020 – Dec. 2022

Project Manager

IBM Infrastructure, RTP- Durham, North Carolina July 2019 – Sept. 2020

Project Manager

Responsible for managing BMS projects to ensure on time and on budget delivery of infrastructure project from conception to completion.

Collaborate with site managers and team players to ensure Building Management Projects moving through all phases of a project (i.e., information gathering, testing, implementation, troubleshooting, etc.).

Maintain and install IOT’s UPS, Generator, Batteries, Access control, Fire Protection Systems and Environmental

Communicate with customers to understand their current workflow, expectations, scope and requirements (i.e., business analysis).

Proactively identify and manage overall project dependencies ensuring product implementation stays on-time and on-scope.

Develop and maintain project documentation such as project plans, punch lists, configuration guides, etc.

Communicate project status and next steps to customers through regular project status calls and through continuous verbal/email communication.

Act as liaison between end-users, project management team, sales team and developers to define software requirements and write detailed functional specifications.

Participate in departmental/branch meetings for open dialogue and exchange ideas.

Continue education by completing training sessions to improve and develop current skillset.

Provide knowledge of commercial networking and firewall practices.

Host and participate in WebEx and Microsoft Team meetings.

Utilize agile methodology daily

Monitor vendor support and schedule to maintain projects timeline.

IBM, Whitsett, NC August 2015 – July 2017

Contractor

Supported a global data center operations for American Express in a 7x24x365 environment.

Provided constant monitoring, including space, power and cooling infrastructure to ensure normal operations.

Checked power status at site/device and monitor LEDs to identify alarms.

Managed utilization of environmental equipment (UPS, power systems, and backup generators).

Performed system preventive maintenance for space planning, power, cooling capacity planning, and physical security of Data Center facility and equipment.

Racked, de-racked equipment and decommission hardware.

Configured network cards, KVM or DRAC / RIB /ILO.

Performed hardware troubleshooting, upgrades, replacements, and if required hard reboot for devices.

Monitored Building Management Systems (BMS), UPS, Generator, Batteries, Access control, Fire Protection Systems and Environmental for system alerts and abnormal operations.

Enabled access to authorized personnel and escort vendors during site visits.

Shipped and received all data center equipment; along with inspecting equipment for physical damage before installation.

Herbalife, Greensboro, NC May 2014 – August 2015

Data Center Support Engineer

Maintained HP blade systems for global leader.

Worked on a team of fifteen, maintaining the day-to-day operations of the data center, supporting 10K users.

Handled service support and upgrades for O/S, firmware,

Setup blades and enclosures, and cabling.

Monitored electrical usage, environmental quality and issued reports to facility management as needed.

Performed troubleshooting, deployed pre-scripted operating systems and repaired server hardware.

Provided on-site system support for backup solutions and issues.

Performed tape rotations and participated in tape library maintenance.

Updated documentation (CMDB) and labeling for server, storage, appliances and related network patching.

Miller-Coors Brewery, Eden, NC April 2013 – May 2014

Lead IT Support Engineer

•Analyzed and resolved customer problems within one visit.

•Managed System Administrator of Active Directory and Windows.

•Utilized SCCM and ticketing systems for management and tracking.

•Monitored, assessed, and reported on network bandwidth and resource utilization.

•Built, configured and supported network, servers, PCs, thin client, wireless hardware for onsite and remote locations.

•Executed problem source identification and problem resolution at the client location.

•Supported 700 users (or endpoints) in a team of 5 individuals.

•Conducted follow-up calls to customers to ensure incident closure.

•Maintained technical awareness of future product releases and technology strategies/trends.

•Performed root cause analysis and implemented preventative procedures.

EDUCATION

Westchester Community College, Computer Technology

SKILLS & CERTIFICATIONS

BMS Systems Agile

Microsoft Window AIX Operating Systems VPN

Red Hat Linux Routers SSL / Switches VOIP

HP Servers Blades Cisco UCS LAN/WAN architecture Nexus

Storage Devices Network Appliance Help Desk Microsoft Office

Technology Specialist IT Consultant Network Manager Network Plus

MCT, MCP, and MCSE Change Advisory Board Service Now

Teamwork & Interaction

Knowledge, skills, and experience utilizing the agile methodology.

Contact this candidate