TRACY WAISANEN

CONTACT

218-***-****

ad1sw9@r.postjobfree.com

**** **** ** *, ********, MN

55792

PROFESSIONAL SUMMARY

Highly analytical and organized in

addressing routine needs and

managing unique circumstances.

Dedicated and focused on

completing work quickly to

consistently exceed targets.

Reliable team member

accustomed to taking on

challenging tasks.

Hardworking and reliable, focused

on going above and beyond to

support team and serve

customers. Motivated to continue

to learn and grow.

Skilled team player with strong

background in customer service

environments. Works well

independently to handle

assignments and always ready to

go beyond basic assignments.

Quick learner with great computer

abilities.

SKILLS

Safe driving

Customer service

Creative thinking

EXPERIENCE

DELIVERY DRIVER Nov 2022 Current

Spark, Mountain Iron, MN

Tracked and maintained records for mileage, fuel usage and delivery instructions.

Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.

Addressed customer complaints and implemented resolutions to promote repeat business.

Leveraged GPS navigation systems and local knowledge to minimize travel time and fuel costs.

Complied with established company policies and procedures and DOT regulations to maximize road safety.

Kept driver license and other required documents in vehicle when driving.

Scanned confirmation of delivery to recipient client. Reviewed orders before delivery and confirmed completeness and proper invoicing.

Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers.

Handled bagged products with care and delivered in good condition to customers' locations.

Reported vehicle and equipment malfunctions to supervisors and scheduled repairs when appropriate.

Drafted records of vehicle performance, cargo quantities and hours worked.

Inspected delivery vehicles before and after trips and completed basic repairs.

Transported materials to business hubs, retail customers and wholesale vendors.

Avoided safety hazards and costly tickets by consistently obeying applicable traffic laws.

Planned driving routes based on weather and road conditions and delivery schedules.

Performed preventative maintenance and cleanings on vehicles to increase longevity.

Stayed in open communication with dispatch teams to keep customers updated on delivery times and schedule changes.

Loaded and unloaded vehicles and moved materials to appropriate locations.

Used local road knowledge and GPS applications to plan efficient routes and avoid traffic.

Verified contents of inventory loads against shipping papers. T

W

Task prioritization

Problem-solving

Organization

Analytical thinking

Customer relations

Planning

Coordination

LANGUAGES

Spanish, Conversational

RECEPTIONIST Apr 2023 Jun 2023

Arrowhead Center, Virginia, MN

Used clerical abilities to support needs of office staff and administrative team members.

Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Followed established procedures to protect sensitive and confidential information from unauthorized release.

Stocked break rooms and copy rooms with essentials and inventory. Actioned administrative tasks in line with company procedure. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions. Prioritized workload independently to reliably meet deadlines. Retrieved messages from voicemail to forward to appropriate personnel. Cultivated warm and welcoming atmosphere consistent with brand values.

Served as first point of contact for new and returning visitors. Accepted incoming mail and routed to appropriate staff. Managed incoming and outgoing mail and deliveries to support efficient office operations.

Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities. Anticipated guest issues and proactively took preventative action to minimize complaints.

Booked conference rooms and scheduled appointments for various staff members.

Maintained strict confidentiality regarding corporate and client data to avoid information breaches.

Input up-to-date information to strengthen data quality of internal database.

Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Acknowledged arrival of guests to reception area with eye contact and proper greeting.

Wrote correspondence and routed internal memos, email responses and professional letters to appropriate locations.

Interacted with guests using professional, friendly customer service. PAYROLL SPECIALIST Dec 2016 Oct 2021

Walker, Giroux, Hahne, Virginia, MN

Maintained knowledge of proper taxation for employer paid benefits. Responded to inquiries from managers regarding paychecks, vacation balances, entries, pay adjustments and bonuses.

Handled requests from employees to resolve questions and concerns related to bi-weekly payroll.

Tracked changing state and federal payroll regulations to keep operations legally compliant.

Helped HR team answer benefits questions, build new employee files and off-board terminated employees.

Worked with managers on resolving payroll issues such as collecting and correcting employee information.

Used software and related advanced tools to process payroll for employees.

Kept meticulous records to avoid errors in employee paychecks and company liability calculations.

Set up and reconciled voluntary payroll deductions, prepared reports and resolved exceptions to balance payroll.

Verified payroll and processed batches with correct time amounts, 401K contributions and HSA values.

Input payroll and personnel data into system to maintain accurate and up-to-date records.

Adhered to corporate confidentiality rules to protect sensitive personal and business information.

Kept correct balance and necessary funding in cash, payroll, and tax payment accounts.

Maintained payroll information by accurately collecting, calculating and entering data.

Trained employees on how to accurately use organization's timekeeping system and avoid payroll delays.

Issued employee paychecks and associated statements of earnings and deductions.

Kept payroll information confidential, protecting operations and maintaining employee confidence.

Reviewed timesheets for accuracy and flagged errors to gather additional information or correct data.

Created or updated payroll records by entering changes such as exemptions and insurance coverage.

Verified submitted information, resolving discrepancies with payroll and employee personal data.

Sorted data department-wide and distributed payroll information to HR and accounting departments for payment approval.

Delivered high level of service and support to personnel, auditors and management.

Completed forms to facilitate benefits administration, including medical insurance and pension plans.

Responded to routine timekeeping and payroll inquiries from employees. Conducted investigations and research to answer questions and respond to requests.

Compiled accounting reports, statements and summaries covering monthly, quarterly and yearly payroll information. Followed policies, procedures and reporting processes in maintaining payroll operations.

Analyzed data and compiled summaries of earnings, taxes, deductions and other key payroll information.

Provided administrative support and assistance to departmental personnel.

Processed timesheets and calculated payments owed to organization's salaried and hourly employees.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT May 2019

Mesabi Range College, Virginia, MN

ASSOCIATE OF ARTS May 2017

Mesabi Range College, Virginia, MN

Contact this candidate