MELISSA I. MIRANDA ALVAREZ

**** ******** **

Tampa, FL 33617

813-***-**** / ad1sw4@r.postjobfree.com

Objective

Able to successfully resolve customer concerns and answer questions using in-depth service and product knowledge and tactful approach. Self-directed with a commitment to upholding the company’s standards and values with integrity and passion.

Skills

Customer Service

Communication

Time Management

Bilingual

Education

2/2023-Present

Ana G. Méndez University

Medical Assistant

Experience

9/2023-present

Ambassador, Busch Garden

•Provide exceptional customer service

•Accurately process customer transactions

•Maintain cash drawer

•Answer any question

5/2023 – 9/2023

Barista, Starbucks

1/2023-4/2023

Store Manager, Dunkin’ Donuts

•Accurately process customer transaction

•People management, Office management

•Business Knowledge

•Conflict Result

6/2022-1/2023

Ambassador, Busch Garden

•Provide exceptional customer service

•Accurately processed customer transaction and maintained cash drawer

4/2022-6/2022

Store Manager, Legacy Donuts West Busch LLC (Dunkin Donuts)

•Accurately process customer transaction

•People management, Office management

•Business Knowledge

•Conflict Result

6/2021 – 4/2022

Ambassador, Busch Garden

•Provide exceptional customer service

•Accurately processed customer transaction and maintained cash drawer

4/2019 - 3/2020

Manager, Coffee Time

•Accurately process customer transaction

•People management, Office management

•Business Knowledge

•Conflict Result

1/2017-2/2018

Manager, Dunkin’ Donuts

•Accurately process customer transaction

•People management, Office management

•Business Knowledge

•Conflict Result

•Provide exceptional customer service

5/2015-10/1015

Call Center Representative, Skycom

Answer inbound and outbound calls

Answer question of products offer

1/2014-3/2015

PCA, Boston Senior Home Care

Clean and organize work, patient, and family areas.

Engage patients with conversation and support daily needs.

Position residents for comfort and to prevent skin pressure problems.

Help with transferring residents in and out of wheelchairs and adaptive equipment.

Ensure facility is stocked with necessary supplies, equipment, and instruments.

Reference Available upon request

Contact this candidate