Post Job Free

Resume

Sign in

Customer Care Computer Science

Location:
Maryville, TN
Posted:
December 08, 2023

Contact this candidate

Resume:

Perry T. Brown

865-***-**** ad1svh@r.postjobfree.com LinkedIn: Perry Brown

Summary of Qualifications

Skilled, capable, and proficient IT professional with a diverse background including analysis, coding, documentation, testing, end user support, and customer care with expertise developed and drawn from numerous facets of IT in various industries spanned over 20 successful years.

Skills & Tools

SQL, Linux, TestRail, Microsoft Teams, RUDDR, Atlassian(Confluence & Jira), MacOS,

GitHub, Jenkins, Microsoft Office, Workday, Clickup, Windows, SalesForce, RPG, COBOL, Db2, Oracle RDB, IBM System i, Aldon/Affiniti, Sequel Ace, AppGate, Cisco AnyConnect, Microsoft OneNote, Zoom, Slack, Microsoft Remote Desktop, Gas Mask, FortiClient, MySQL

Education

MS, Computer Science Engineering, University of Arkansas at Fayetteville, Arkansas

BS, Computer Science Engineering, University of Arkansas at Fayetteville, Arkansas

Professional Experience

QA Engineer, RegScale, Knoxville, TN 02/2022 – 11/2023

Performed manual and automated testing of the RegScale platform. Wrote automated Data Dog test scripts for smoke testing and regression testing of the RegScale platform. Wrote and executed TestRail test cases and test runs against the RegScale platform. Set up user accounts in the QA, DEV, Demo, & Sandbox environments for new RegScale employees. Created test requirements for the RegScale platform. Mentored and taught new QA personnel about testing using RegScale best practices. Participated in weekly meetings where bugs, epics, and stories were prioritized for testing. Worked in an Agile/Scrum development and deployment lifecycle with a very aggressive weekly release schedule.

Senior IT Quality Assurance, CoreLogic, Knoxville, TN 03/2020 – 02/2022

Wrote test scripts, performed manual testing (smoke, regression, & exploratory). Tested

database changes, triggers, user interfaces, reports, password policies, metadata, dashboard drafts, & user permissions. Trained new QA personnel. Also performed mobile testing of the application via actual physical devices (iPhone, iPad, & Android) and online emulators.

Senior Database Administrator, CoreLogic, Knoxville, TN 11/2015 – 03/2020

Performed query optimizations and index tuning, created ad hoc queries, created stored procedures, created Linux scripts for cron jobs, performed schema changes, maintained system reports. Performed manual database updates as needed in a Linux/MySQL environment.

Perry T. Brown – Page 2

865-***-**** ad1svh@r.postjobfree.com LinkedIn: Perry Brown

Software Engineer, Ciber Inc., Durham, NC 03/2013 – 09/2015

Wrote COBOL programs, SQL scripts, and design specs. Created and maintained database tables for patient billing system for Blue Cross Blue Shield of NC.

Project Manager/Software Developer, Clayton Homes, Maryville, TN 11/2006 – 02/2013

Provided project management, programming, analysis, HMDA reporting, legacy systems support, prototyping, constant interaction with end users, end user training & documentation in a System i/RPG environment.

Additional Professional Training

CPR & First Aid – American Red Cross, NINJIO, Udemy – Time Management,

Udemy – Presentation Skills & Public Speaking, Personal Software Process – SEI,

Project Management – JCC, RDB Internals – JCC, Advanced SQL – JCC,

Seven Habits of Highly Effective People – Covey,

Oracle Forms & Oracle Reports – Oracle,

Advanced SQL for the I-Series – IBM,

HMDA From Soup to Nuts - Banking On-Line,

IBM System i RPG/DB2 Summit

Additional Professional Experience Provided Upon Request



Contact this candidate