Debbie Lee

**** ** ***** **

Brighton, CO *****

720-***-****

ad1sve@r.postjobfree.com

Work Experience

Select Medical/Concentra, Broomfield, CO

Accounts Receivable Supervisor, May 2017 - Present

• Incoming customer service calls with clients and patients

• Managing aging reports by analyzing past due receivable with A/R representatives

• Manage issues pertaining to accounts receivable and customer service inquiries

• Submit employer provide updates and information as necessary

• Handle employer and patient issues

• Account resolution with employers, insurance companies, and TPA's

• Document notes in billing system accurately and clearly

• Processing rebills with open balances, correct insurance information and redirect bills to appropriate payor

• Verify accuracy of billing data and make adjustments as needed

• Following state fee schedules for workers compensation billing for Colorado, New Mexico, Utah, and Nevada

• Direct and lead work of other in the department

• Communicate and explain work procedures to subordinates Senior Helpers, Northglenn, CO

Business Office Manager, Feb 2015 - Feb 2017

• Resolve customer complaints regarding services rendered

• Plan and direct staffing, training, and performance evaluations

• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing and hiring of employees, and administering disciplinary procedures

• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives

• Identify staff vacancies and recruit, interview, and select applicants

• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations

• Maintain records and compile statistical reports concerning personnel- related data such as hires, transfers, performance appraisals, and absenteeism rates

• Conduct exit interview to identify reasons for employee termination

• Prepare personnel forecast to project employment needs

• Allocate human resources, ensuring appropriate matches between personnel

INNOVAGE, Denver, CO

Client Supervisor, May 2008 to Feb 2015

• Manage staff, prepare work schedules and assign specific duties

• Determine staffing requirements, interview, hire and train new employees

• Confer with clients by telephone or in person to provide information about services, cancel services, or obtain details of complaints

• Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Determine billing for services rendered were accurate, collect deposits and/or payments, set up insurance billing, processing insurance billing for clients

• Review insurance policy terms to determine whether a particular service is covered by insurance and to determine copays

• Contact clients to respond to inquiries of services or to notify them of claim investigation results or any planned adjustments

Education

University of Phoenix, Denver, CO

Business Administration Classes

Kaplan College, Denver, CO

Medical Billing and Coding, Aug 2000 - Nov 2001

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