Debra Lewis

Fort Mitchell, AL *****

ad1sv4@r.postjobfree.com

+1-407-***-****

A challenging position which effectively utilizes extraordinary services through face to face contact and phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner.

Authorized to work in the US for any employer

Work Experience

Customer Care Agent

Entertainment Benefits Group - Orlando, FL

March 2019 to October 2020

Answer incoming calls. assist customers in placing orders, adjusting or cancelling order. Submitting different forms for customer as needed.

CSR - Customer Service Representative

24-7 Intouch - Altamonte Springs, FL

October 2017 to October 2018

Answer incoming calls. assist customers in placing orders, adjusting or cancelling order. Submitting different forms for customer as needed.

Receptionist & Scheduler

Shades To You - Apopka, FL

November 2016 to June 2017

• Greet potential clients.

• Answer and screen all incoming calls.

• Schedule all Consultation appointments.

• Routed and scheduled Installation appointments.

• Scheduled all repairs.

• Resolve Customer Service issues.

• All data entry information for new sales

House Manager

The Transition House - Saint Cloud, FL

June 2016 to October 2016

• Manage a house of six recovering alcoholic or drug addicts.

• Made sure the rules of the house were being followed.

• Distributed medication.

• Transported clients to treatment, doctor's appointment, and NA & AA meetings.

• Helped in getting program started.

Political Surveyor

Total Marketing Concepts - Sanford, FL

January 2015 to June 2016

• Conducted surveys in a call center.

• All outbound calls.

Compliance Coordinator

Therapy Without Walls - Orlando, FL

January 2014 to January 2015

• Manage the day to day running of the medical office.

• Compiled and filed medical claims for mental health services.

• Maintained filing systems.

• Updated patient records.

• Set patients appointments.

• Medical Coding/Billing

Office Manager

Therapy Without Walls - Orlando, FL

October 2012 to December 2013

• Manage the day to day running of the medical office.

• Typed medical or clinical correspondence.

• Typed medical letters and reports, managing diaries, sending out agendas for meetings.

• Organized and catering/refreshments for staff meetings.

• Managed staff holiday rotations.

• Open the office at the start of day, and closed office at the end of day. Property Manager

Willow Bend Apartments - Orlando, FL

November 2008 to November 2010

Office Manager

Leiffer & Sons Trucking - Orlando, FL

June 2004 to November 2006

Office Assistant

Leiffer & Sons Trucking - Orlando, FL

November 1999 to June 2004

Education

Associates in Medical Billing & Coding

Valencia College

September 2011 to April 2014

Skills

• Customer Service

• Call Center

• Customer Care

• Customer Support

• Medical Coding

• Medical Billing

• Medical Records

• Property Management

• Medical Office Experience

• CPT Coding

• Insurance Verification

• Accounts Receivable

• Clerical Experience

• QuickBooks

• ICD Coding

Certifications and Licenses

Driver's License

September 2016 to September 2026

Office Specialist

Present

Medical Office Support

Present

Office Support

Present

Assessments

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Familiar

October 2020

Identifying and resolving common customer issues

Full results: Familiar

Data entry: Accuracy — Highly Proficient

June 2021

Entering data quickly and accurately

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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