Customer Service Care
Resume:
Debra Lewis
Fort Mitchell, AL *****
************.****@*****.***
A challenging position which effectively utilizes extraordinary services through face to face contact and phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner.
Authorized to work in the US for any employer
Work Experience
Customer Care Agent
Entertainment Benefits Group - Orlando, FL
March 2019 to October 2020
Answer incoming calls. assist customers in placing orders, adjusting or cancelling order. Submitting different forms for customer as needed.
CSR - Customer Service Representative
24-7 Intouch - Altamonte Springs, FL
October 2017 to October 2018
Answer incoming calls. assist customers in placing orders, adjusting or cancelling order. Submitting different forms for customer as needed.
Receptionist & Scheduler
Shades To You - Apopka, FL
November 2016 to June 2017
• Greet potential clients.
• Answer and screen all incoming calls.
• Schedule all Consultation appointments.
• Routed and scheduled Installation appointments.
• Scheduled all repairs.
• Resolve Customer Service issues.
• All data entry information for new sales
House Manager
The Transition House - Saint Cloud, FL
June 2016 to October 2016
• Manage a house of six recovering alcoholic or drug addicts.
• Made sure the rules of the house were being followed.
• Distributed medication.
• Transported clients to treatment, doctor's appointment, and NA & AA meetings.
• Helped in getting program started.
Political Surveyor
Total Marketing Concepts - Sanford, FL
January 2015 to June 2016
• Conducted surveys in a call center.
• All outbound calls.
Compliance Coordinator
Therapy Without Walls - Orlando, FL
January 2014 to January 2015
• Manage the day to day running of the medical office.
• Compiled and filed medical claims for mental health services.
• Maintained filing systems.
• Updated patient records.
• Set patients appointments.
• Medical Coding/Billing
Office Manager
Therapy Without Walls - Orlando, FL
October 2012 to December 2013
• Manage the day to day running of the medical office.
• Typed medical or clinical correspondence.
• Typed medical letters and reports, managing diaries, sending out agendas for meetings.
• Organized and catering/refreshments for staff meetings.
• Managed staff holiday rotations.
• Open the office at the start of day, and closed office at the end of day. Property Manager
Willow Bend Apartments - Orlando, FL
November 2008 to November 2010
Office Manager
Leiffer & Sons Trucking - Orlando, FL
June 2004 to November 2006
Office Assistant
Leiffer & Sons Trucking - Orlando, FL
November 1999 to June 2004
Education
Associates in Medical Billing & Coding
Valencia College
September 2011 to April 2014
Skills
• Customer Service
• Call Center
• Customer Care
• Customer Support
• Medical Coding
• Medical Billing
• Medical Records
• Property Management
• Medical Office Experience
• CPT Coding
• Insurance Verification
• Accounts Receivable
• Clerical Experience
• QuickBooks
• ICD Coding
Certifications and Licenses
Driver's License
September 2016 to September 2026
Office Specialist
Present
Medical Office Support
Present
Office Support
Present
Assessments
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Familiar
October 2020
Identifying and resolving common customer issues
Full results: Familiar
Data entry: Accuracy — Highly Proficient
June 2021
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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