Customer Service Data Entry
Resume:
Lizet Rivera
Norwalk, CA *****
ad1sul@r.postjobfree.com
Objective
A position that will allow me to use the skills I have acquired and allow me to develop new skill sets.
Areas of Key Strength
Customer Service Supervision Quality Control
10 key Training Inventory
Career Highlights
Remittance Specialist III Union Bank
September 2018 – Present
Process daily work on complex accounts.
Operate the image system and other PC equipment for the purpose of processing customer deposits by inputting, editing, capturing, and balancing transactions.
Perform all data entry functions and utilize a low speed document processing device for capturing and encoding transactions.
Establish mainframe connections and perform data transfers.
Initiate and receive phone calls to and from customers to notify and assist depositors as appropriate.
Inspect the quality of the work processed.
Process collection letters for foreign items.
Process adjustments, return items, and conduct research, as required.
Set up new accounts requiring no output information.
Provide prompt and courteous service to customers and other departments within the Bank.
Account Servicing Associate Union Bank
September 2017 – September 2018
Responsible for reviewing and determining decisions on checks that have been referred due to signature irregularities and potential check fraud including analyzing each transaction in order to determine the best course of action to be taken.
Responsible for direct customer contact to determine and validate information for the decision making process.
Make pay decisions on transactions that have rejected.
Review accounts flagged as restraint from BOS, Risk Services, etc.
Review customer accounts/relationships and customer pay history to determine course of action.
Bank Service Specialist Union Bank
February 2014 – September 2017
Process customer transactions
Customer Service
Make and process credit card sales (4th in my region)
Train new tellers
Provide authorizations to other tellers with Delegated Authority
Process Regulation D reports
Suspicious activity reporting, questionable activity reporting and currency transaction reporting
Teller Wells Fargo
January 2007 – February 2014
Process customer transactions
Identify and make sales referrals
Customer service
Duties may include safe deposit, merchant/vault, ATM processing, bonds and coupons, and night drop.
Train new tellers
Handle foreign currency
Office Manager Arteaga Landscaping
April 2000 – January 2007
Assist with accounts receivable and accounts payable
Answer client and vendor calls
Purchase office supplies
Assist with payroll
Loan Processor Red Brick Lending
December 2005 – April 2006
Processed loans on to Calyx 5.2
Worked with borrowers collecting conditions for loans
Ordered appraisals, titles and escrow
Worked with lenders such as Countrywide, BNC, First Federal Bank and Crestline in order to fund loans
Document Processor SafeCo Select Insurance Services
December 1998 – June 2005
Serviced mail for mortgage lenders
Sorted and scanned incoming mail
Trained and quality controlled new employees
Senior Head Cashier Drug Emporium
June 1996 – December 1998
Managed all cashiers
Counted all deposits
Head of customer service
Ordered new merchandise
Sales Associate Payless Shoe Source
November 1995 – May 1996
Customer Service
Rang up sales on the register
Restocked merchandise
Filing Clerk Abbey Event Services
July 1995 – August 1995
Filing
Took inventory
Education
Norwalk – La Mirada Adult School Norwalk, CA
Mortgage Principles (Certified in 2013)
Mortgage Practice (Certified in 2013)
Mortgage Finance (Certified in 2013)
Mortgage Training Group Santa Ana, CA
Loan Processor / Loan Officer (Certified in 2005)
Notary Public (Certified in 2005)
Comm. 1620439 Exp. Nov 10, 2009
The Central County Regional Occupational Program Orange, CA
Computer Applications (Certified in 1996)
Cashiering, Fashion and Sales (Certified in 1995)
El Modena High School Orange, CA
Diploma (1996)
References
Given upon request.
Contact this candidate