Kimberly Robinson

Summary of Qualifications

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To provide administrative support to include public relations, utilize computer software, typing and any other related duties assigned to me. Hard working, fast learner, push myself to succeed in what I am learning. Enjoy working with the customer and have a positive attitude to achieve all that is required to seek future endeavors.

ad1stf@r.postjobfree.com

813-***-****

Lakeland, FL

Education

Miami Springs Senior High School, Diploma

Miami, FL

Experience

SALES REPRESENTATIVE, CHARTER COMMUNICATIONS – TAMPA, FL

April 2023-August 2023

Effectively sell Charter products and services to new and existing customers

Consistently meet/exceed weekly and monthly sales goals.

Act as a product consultant when promoting, recommending and selling the value of Spectrum SCS products and services.

Consistently provide excellent customer service and meets required customer service performance metrics.

Assess needs based on unique customer types and recommend appropriate solutions.

CLOSER/RETAIL CLOSING AND LENDING OPERATIONS, PROTIVITI/TD BANKS – TAMPA, FL

April 2020-October 2020

Responsible for the timely and accurate completion of each of the below for several loans per day utilizing the Encompass system while partnering with title agent(s), loan processor group, etc, to address and issue and/or ensure completeness and accuracy of loan information disclosed on the CD.

Review CD file, closing agent and wire information;

Review and update information & fees (e.g. escrow, real estate taxes, insurance, flood, mortgage insurance, payoff, title, appraisal fee;

Verify property info and complete title information screen;

Validate fees, loan details, plan code; Prepare the CD;

Review fees to ensure within tolerance level;

Send the initial CD to borrower;

Follow up with SPOC if initial CD not acknowledged within 24 hours being sent to customer.

SALES COORDINATOR/CUSTOMER SERVICE, TAMPA BAY POOLS – TAMPA, FL

March 2020-May 2020

Sales lead for new construction pools for home and businesses.

•Contacting customers

•Submitting request for permits and notice of commencement to city and county agencies.

•Completed all requirements and necessary verification to ensure construction for pool was verified for build date.

HOME LOAN SPECIALIST I, PENNYMAC – TAMPA, FL

August 2019- October 2019

•Performed routine data entry and validation tasks.

•Responsibilities include strong communication with third parties and other departments.

•Making sure documents including title, appraisals, hazard and flood certification were ordered.

•Handling credit reports and reviewing and validating loan documents.

•Monitored work ques and assisted in areas needed such as emails, chat platform and phone.

•Handled escalations to deliver solutions

CONSUMER LOAN COORDINATOR, USAA – TAMPA, FL

January 2018- March 2019

•Responsible for closing and fulfilling loans on a national basis from start to completion.

•Responsibilities include serving members by evaluating files for qualification.

•Making sure completion and accuracy met prior to closing process.

•Handling several forms of communication with members, dealerships, and financial institutions.

•Ensure loans are closed and fulfill in accordance with bank, investor, and regulatory guidelines.

AUTO FINANCE CUSTOMER SERVICE, JP MORGAN CHASE – TAMPA, FL

June 2013-April 2015

•Handling inbound calls between 80-100 calls per day.

•Take ownership of each customer while empathizing and prioritizing customer needs.

•Resolve conflicts and manage customer expectations.

•Determine customer needs and provide appropriate solutions through relationship building.

•Document customer account activities thoroughly and concisely.

PRE-FUND ANALYST, JP MORGAN CHASE – TAMPA, FL

August 2012-June 2013

•Reviewing critical documents for mortgage home loans such as the HUD-1 Settlement also insuring HUD-1 to be signed by the customer.

•Partnered closely with staff in other department to ensure accuracy of each file prior to funding.

•Responsible for managing daily volume of loans that require close review and communicating.

•Maintained an error rate <=2% for all HUD-1 and GFE reconciliation.

MORTGAGE CLOSER, JP MORGAN CHASE – TAMPA, FL

April 2012-August 2012

•Prepare and review critical closing documents for mortgage home loans.

•Worked with title companies to make sure adherence to Chase mortgage policies and procedures

•Reviewed HUD-1 Settlement for accuracy and prepare loans for funding.

RELATIONSHIP MANAGER/CUSTOMER ASSISTANT SPECIALIST, JP MORGAN CHASE – TAMPA, FL

May 2010-April 2012

•Assisted customers in the Mortgage industry applying for loan modifications to prevent foreclosure.

•Reviewed customer documents for completeness and accuracy within proper guidelines.

•Submitted completed files to underwriting for review and approval.

•Communicated with Attorneys to help prevent sale dates of properties.

LOSS MITIGATION SPECIALIST, JP MORGAN CHASE – TAMPA, FL

March 2009-May 2010

Skills

•Email, Printing, Production Support, Microsoft Office, Retail Sales, Cash Handling.

•Computer literate, fast learner, and multi-tasking.

•MSP, CLOSR, REALEC, ENCOMPASS, TS2, DART, Equifax

•Data Entry

•Problem-Solving

•Lending

•Mortgage Loan

•Loan Origination

•Underwriting

•Escrow

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