Professional experienced in Agile and Scrum practices (9 years), consulting, Scrum Master, Project Management, Product Owner, Process Improvement. Coordinated and implemented IT solutions to cut costs, improve efficiency and safety practices and improve the customer experience.

SKILLS

PROCESS IMPROVEMENT

TRAINER

ADO /RALLY/ JIRA

LEAN SIX SIGMA – GB

SQL SERVER

HP QUALITY CENTER

MICROSOFT ENTERPRISE

SHAREPOINT

TFS

PROJECT MANAGEMENT

CERTIFIED SCRUM MASTER

AGILE (SCRUM) PRACTICES

CERTIFIED PRODUCT OWNER

TRELLO

CERTIFIED SCRUM MASTER

VR / AR SOLUTIONS

PROFESSIONAL EXPERIENCE

Contractor 09/2022 – Present

Shell

Project Highlights: Implemented a VR/ AR Pilot solution to reduce cost by 400 Million in training, Safety and Compliance, potential lawsuits and planning..

Created Business Use Cases/ Value cases during the implementation of digital solution.

Work with stakeholders and Product owners to define facility requirements.

Worked with IT during the implementation of Augmented Worker solutions.

Provided support and tested during solution implementation.

Cognizant - Sr Consultant

Hawaiian Airlines - Scrum Master / Product Owner 08/2021 – 09/2022

Project Highlights: Implemented the SSO solution with AVIS/ Budget to generate hundred of Thousands of dollars in the sites rental business.

Managed the backlog and worked with the developers and stakeholders to prioritize backlog.

Worked on the upgrade of Hawaiian Airlines Experience – Website.

Manage the creation and updated BRG for Rental Car Project.

Facilitate and coordinate meetings for projects and user stories requirements gathering.

Reviewed Use Cases and worked with the QA team to test user stories and project items.

Document requirements and created User Stories from BRD, SRS and FRD documents.

Change Marshall for Software Deployments.

Lead Scrum team through ceremonies.

Philadelphia Power & Light PPL /HCL – Scrum Master / Project Manager 03/2021 - 08/2021

Project Highlights: Implemented a secured Cloud solution to PPL’s VPN. Reducing the overhead costs and reducing traffic to the VPN.

Managed Project Scope to ensure the data assets are available for the Analytics team for reporting.

Created Project Plan and Requirements Management plan for the

Managed the projects budget, forecasting, resources, scrum teams and stakeholders for multiple projects.

Provided Agile guidance for the Data Governance team.

Lead 5 Scrum teams through the implementation of IT initiatives. Projects include the implementation of Data related, VPN related and upgrade of hardware.

Worked with Cybersecurity to identify risk and obtain requirements for Data and proxy replacement for policy changes and enforcement.

Managed financials (forecasting, actuals, and budget) for several projects.

Created PRCs and SOWs for projects to comply with SOX requirements.

Created benchmark and risk assessment reports for projects.

Managed the backlog and prioritized user stories and acceptance criteria.

Created

Chevron (S3) – OE HES IT Sr Business Analyst / Product Owner 06/2019 – 11/20/2020

Developed test plans and detailed scripts (test scenarios/cases) utilized across 15 business units.

Responsible for various system testing, troubleshooting, and tracked status through resolution.

Created project documents including training guides and requirements/ design documents.

Analyzed Business Unit processes to streamline processes.

Resolved BU issues related to Power BI and Date related issues.

Coordinated with Product Owner to prioritize and create User Stories.

Guided the team during the transition from waterfall to Agile.

Managed the Support questions from ServiceNow and the support mailboxes.

Delivered training to Business Units

Testing of SAML products and Application upgrades.

United Airlines Agile Business Analyst / Product Owner 11/2017 – 05/2019

Project Highlight: Deployed an Enterprise digital automated tool (recipient of 2019 CIO100) that assists oversold flights impacting over 200,000 passengers a day.

Orchestrated 8 cross-functional teams in the implementation of a global application.

Collaborated with 20 business and technology team members during UAT.

Identify key business process improvements and replace them through application upgrades.

Implemented global upgrades to Check-in KIOSKs, Booking / Ticketing systems, and Mobile systems.

Refined mock-ups for web changes that impacted 75% of the frontline agents and back offices.

Executed quarterly production deployments providing support, testing, and review.

Facilitated stakeholder elicitation workshops to develop high-Level business requirements for Mobile and web apps.

Mentored Product Owner / stakeholders in Agile practices, user stories, BRDs, and FRDs.

Collaborated with the digital team to deploy a mobile version of the Kiosk check-in.

Delivered stakeholder training on user stories and prioritizing the backlog.

Executed data mapping and data flow analysis for the application requirements.

Advised Product Owner during the Sprints.

Gexa Energy Product Owner / Business Analyst 09/2015 – 11/2017

Project Highlight: Delivered a new accounting system to improve month-end processes and tidal jobs with an Oracle upgrade.

Project Highlight: Conducted cost/benefit analysis, including return on investment for a new Enterprise billing system merging - the old system with a new system.

Executed new solutions (commercial software, custom development, and system architecture) to ensure that over 200 independent sales members could efficiently utilize sales system.

Collaborated with 8 business teams to ensure the creation of new business processes from inception through deployment,

Worked with Product Owner and Stakeholders to engage them and identify User Stories and Priorities.

Orchestrated production changes on proprietary software and Salesforce and coordinated the post-deployment testing across 8 business teams.

Engage product owners in an agile environment in both Scrum and Kanban.

Managed Scrum team of nine during the development of user stories from the backlog.

Design and review the quality test plans, traceability matrices, test cases, scripts, and results.

Trained Product Owners and team in Agile practices and perform backlog grooming.

Executed prioritization of regulatory items with stakeholders.

Forecast timelines and budgets for Sales Salesforce enhancement features.

Worked with groups to identify possible automation improvements across various stakeholders.

Contractor / Scrum Master / Sr. Business Analyst Agile

ERS State of Texas 11/2014 – 07/2015

Created Business Requirements Functional Specifications (BRFD) for application improvements.

Analyzed and documented, business processes, workflows, and identifying business solutions for Customer Benefits. Customer Contracts, HR, Legal, accounting, and Legislature departments.

Engaged Product Owner in the maintenance of backlog user stories.

Collaborated with Product Owner to implement SharePoint changes in workflows and implemented new SharePoint Sites.

Analyzes business processes and systems to develop tactical and strategic planning initiatives, products, services, and/or programs to support organizational goals (quality, production, customer service, operational efficiency, etc.

Coordinates business analyst tasks on information technology projects and provide project team member guidance/support throughout the project life cycle and implementation of SharePoint sites.

Contractor / Consultant RS Agency 09/2013 – 11/2014

Implemented solutions to improved business efficiency and reduce cost.

Collaborated with clients to determine and document Business Processes and Data flows.

Identified opportunities for improving business processes and implementing new processes.

Analyzes the requirements for new systems and determine enhancements for the existing systems.

Liaison between departmental end-users, business users, developers in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.

Collaborated with clients during user acceptance testing of the new system’s functionality.

Develops training curriculum, Requirements documents, and support documents for clients.

Provided support during the implementation of applications.

United Airlines 04/2012 – 09/2013

Sr Business Analyst / Product Owner Enterprise Group PMO – Technology Department

Project Highlight: Identified key components and oversights in the new training Infrastructure preventing implementation re-work and saving 15% of the total budget.

Project Highlight: Consulted in the architecture review and plans for the implementation of a new training system. The new system impacted over 10,000 personnel.

Project Highlight: Coordinated with several cross-functional Agile teams in the development of improved Business Processes through-out the system.

Collaborated with various management teams, vendors, and virtual teams to deploy applications system-wide

Spear-headed the coordination with Senior Project Managers and Program Mangers in the prioritization of backlog user stories, Sprints, and dependencies of projects to deliver new features.

Facilitated team interviews in the creation backlog stories and defining Business Processes.

Developed overall estimates and procured funding for application development across various technology teams.

Delivered process, data flows, and training documents.

Analyzed current business processes and implemented changes to streamline the processes.

Coordinated and facilitated meetings with internal and external personal including offshore personnel.

Built, developed, and maintained any business relationships vital to the success of the Project.

Strategized with various teams to establish a new infrastructure and upgrades to mobile applications for the Gate

Continental Airlines 05/2007 – 04/2012

Project Manager/ Scrum Master Technology

Project Highlight – Conduct cost/benefit analysis in the evaluation of company processes, IT applications, personnel and identified new solutions and implemented new changes that impacted thousands of employees

Project Highlight – implemented new Enterprise United Airlines (UA) System post-merger system which is responsible for the scanning of millions of passengers yearly.

Project Highlight - Converted a stand-alone SQL server system into a robust Central Database implemented throughout the new UA System.

Project Highlight - Implemented the first Self-Boarding Gate in North America executed at IAH in the 2010 Pilot version.

Managed the ACI Database which was utilized by multiple applications across the System.

Directed and managed Gate Related project development from start through the Deployment.

Coordinated and facilitated workshops to determine workflow processes and determine requirements in the development of new enhancements and projects to reduce cost and improve efficiencies.

Guided the SMEs in the prioritization of backlog.

Constructed cost estimates and cost benefits of enhancements and new products.

Collaborated with stakeholders from Airport operations, in the creation of estimates/Technology Work Requests, and SOWs.

Created Acceptance Criteria and reviewed the final product to determine actual benefits to existing processes.

Created Requirements, data flows, and technical specification documents to define new requirements.

Delivered a plan for support during deployment and provided additional support post-deployment.

Finalized UI specifications and mockups with SMEs.

EDUCATION / CERTIFICATIONS

University of Houston

BA in Business – Finance

San Jacinto College

Lean Six Sigma – Green Belt Certification – LSSGB

Scrum Alliance Org

Certified Scrum Master CSM

Certified Scrum Product Owner CSPO

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