Data Entry Customer Support
Resume:
Nakeya Plummer
S U M M A RY
I am an experienced, versatile, and results-oriented professional with proven expertise in audit, billing, and communication skills. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
* 15+years' experience in Data Entry to include 65 wpm, Alpha/Numeric and ten-Key by touch 18,000 keystrokes, Default Servicing, Loss Mitigation, Manufacturing, Loan Documentation, Loan Processor, Document Control Analyst, SAP, Title Reviewer, HUD, QA/QC Auditing and Loan Modifications, FedEx shipping, WFG, Westcor and Stewart UW quote. * Result and success driven individual that maintains a high level of integrity * Excellent time management and organizational skills with the ability to prioritize and follow up * Excellent verbal and written communication skills, Medical Claim Examiner, Enrollment and Eligibility, Pharmacy patient representative, ICD-9, ICD-10, Medical Terminology, Experienced Window NT, Microsoft Word, Data Entry, claims, billing support, auditing, support tickets, customer support, Zendesk CRM, contact centers, KPIs, customer support advocate, client, account records, reports, and policies, Customer Advocacy and member benefit enrollment, google translate/ language line
W O R K E X P E R I E N C E
Pharmacy Front End Admin/Enrollment Oct 2023 - Nov 2023 Kelly Services,
Prescription order scheduling
Enrolling in refill programs
Order statuses
Insurance updates
Taking payments
Enrollment
Eligibility
Closing Specialist Sep 2019 - Sep 2022
Vylla Remote,
Manage assigned pipeline of closing orders to complete the title commitment and clearance process assuring an efficient process is executed and closings are completed in a timely manner.
Comply with relevant regulatory practices surrounding the title and settlement business. Making sure title is clear from all liens and judgements. Train personnel as necessary as assigned by management to support the business objectives
Intermediate skills in Resware, Equator and Ram Quest, Processing Intermediate industry related skills
Ordering Deed/Data Entry
Preparing Final Settlement ALTA
Preparing Closing Protection Letter
Ordering updated Tax Cert
Escrow Assistant- Remote Jun 2019 - Sep 2019
Unisource National Lender,
Review and prepare estimated closing disclosures (CD) Making sure title is clear from all liens and judgements. Ensuring that title issues are resolved and files are properly balanced prior to closing. Responding in a timely, professional and courteous manner to any customer inquiries. S K I L L S
Audit
Billing
Communication Skills
Compaq Alpha
Customer Relationship
Management
Data Entry
Document Control
Documentation
ICD 10
ICD-9
Insurance
Management
Manufacturing
Medical
Medical Terminology
Medicare
Microsoft
Microsoft Office
Microsoft Outlook
Microsoft Windows NT
Microsoft Word
Property Management
QA/QC
SAP
Scheduling
C O N TACT
*************@*******.***
Dallas, TX, 75115
Preparing and submitting closed loan package and disbursement documentation, recording package, final policy package to the appropriate internal department. Closing Specialist Aug 2015 - May 2018
Carrington Title Services Coppell, TX
Manage assigned pipeline of closing orders to complete the title commitment and clearance process assuring an efficient process is executed and closings are completed in a timely manner.
Comply with relevant regulatory practices surrounding the title and settlement business. Making sure title is clear from all liens and judgements. Train personnel as necessary as assigned by management to support the business objectives
Intermediate skills in Resware, Equator and Ram Quest, Processing Intermediate industry related skills
Ordering Deed/Data Entry
Preparing Final Settlement ALTA
Preparing Closing Protection Letter
Ordering updated Tax Cert HOA Researcher
Negotiator/Customer Service Feb 2015 - Aug 2015
Work Way Staffing/Matt Martin Coppell, TX
Resourceful and Internet savvy with the ability to perform internet research independently courteous, and customer service oriented
Act as liaison between clients and property management and HOA organizations Develop and cultivate relationships with a variety of HOA companies Comfortable initiating first contact with HOA companies and employees to request information
Ability to communicate effectively using the phone and email as the primary source of contact
Develop and distribute clear concise information to supervisors and clients Ability to work in a high volume, fast-paced, and time sensitive environment Ability to input data efficiently and accurately
Strong analytical and problem-solving skills
Ability to effectively multi-task and be detailed oriented Escrow Assistant Nov 2014 - Jan 2015
Workway Staffing Irving, TX
Opened orders and inputted closing statements
The Preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions
Communicating requirements and other information to clients, including Title exceptions Interpreting earnest money agreements as they relate to closing and preparing all documents require for transactions
Providing freeze close letters when applicable,
Receiving and reviewing title
Preparing estimated closing statements for buyer and seller and providing this information to the lender (s)
Loan Document Reviewer/Data Entry Jul 2014 - Nov 2014 Adecco Staffing -Ursus Holding,
Reviewed Title Policy document for clarity and possible errors Researched Title Policies, in accordance with policies and regulations Familiar with all aspects of title work
Performed completed title work
Performed complete title searches for residential
Research customers account for correct information to ascertain types of title evidence required to obtain descriptions of properties and names of involved parties Claims/Data Entry
Medical Billing and Coding Jan 2005 - Jan 2006
Cigna,
Medicaid/Medicare claims processing including ICD, CPT, HCPCS, LCD's and NCD's, and Articles
Expert knowledge, HCPC, CPT, ICD10 codes, Customer Advocacy and member benefit enrollment
Tech savvy and proficient with Microsoft office products (Word, Outlook, Excel) Service Work
Support
Test
Time Management
Web-based Proxy Manager
Written Communication
Written Communication Skills
ZenDesk
Cash Management
Bookkeeping
Cold Calling
Team Management
Data Visualization
Data Manipulation
savvy
Avaya
Specialty SPRx PSR/PCS
Cisco
Sparcs
E D U C ATION
Bachelor of Science Jan 2020
Colorado Technical University,,
Associate of Science Jan 2016
Colorado Technical University,,
High School Diploma
Dermott High School Ultimate Medical Academy,,
C E R T I F I C ATIONS
Certified Billing and Coding, 2016
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