Tax Returns Contact Representative

VANESSA HOWARD

**** **** ****** **. *********, MS. 38671· 901-***-****

*********@*****.***

Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems. Secure, analyze and protect sensitive personal and financial information; Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.

EXPERIENCE

11/08/2021- CURRENTLY INTERNAL REVENUE SERVICE - MEMPHIS, TN Contact Representative

● SPECIALIZED IN PREPARING, RECEIVING, REVIEWING, AND VERIFYING DOCUMENTS

● PROCESSING TRANSACTIONS; MAINTAINING OFFICE RECORDS

● LOCATING AND COMPILING DATA

● GATHERING INFORMATION FROM FILES AND OTHER DATA SOURCES

● PROCESSING A VARIETY OF TAX RETURNS AND REPORTS

● EXAMINING TAX RETURNS AND SUPPORTING DOCUMENTS FOR CURRENT AND PRIOR YEAR AND AMENDED RETURNS

● CONTACTING CUSTOMERS THROUGH CORRESPONDENCE OR TELEPHONE TO OBTAIN INFORMATION, EXPLAIN LIABILITY, AND ENCOURAGE COMPLIANCE

01/2018 - 05/2018 ASPIRE HANLEY -MEMPHIS, TN

GUEST TEACHER/ AFTERCARE TEACHER

● Instructed students in the K-5th, 6th, 7th, and 8th grade classes

● Assist students with homework

● Engage students in activities and stem

● Perform classroom responsibilities in Humanities, Science, and Math

● Assist students with classroom work

● Encourage students to follow the rules of their school

● Evaluate all student information and make sure the information is correct

● Review student ‘s inventory progress daily

● Review student’s account and make necessary adjustment and correction

● Enter data into automated system to adjust to students’ records.

● Make sound judgement when reviewing student’s profile.

● Advise Human Resource Department if inaccurate information is found student’s account

● Educate students with a clear and concise leadership ability 12/2016 - 05/2017 Shelby County Schools Memphis, TN

● Kindergarten Teacher/ 4th Grade Teacher

● Instructed up to 16 students individually and in groups.

● Set up lesson materials, bulletin board displays and demonstrations.

● Promoted physical, mental, and social development by implementing classroom games and outdoor recreational activities.

● Adapted teaching methods and materials to meet students' varying needs and interests.

● Met regularly with parents and guardians to discuss children's progress.

● Encouraged interactive learning by incorporating educational software and the Internet. 08/2012 - 12/2016 SHELBY COUNTY SCHOOLS Memphis, TN Health Coordinator

● Perform health screening throughout school district for pre-k, Kindergarten, 2nd, 4th, 6th, 8th, and 9th-grade wellness class.

● Health screening consist of height, weight, blood pressure, hearing, and sclerosis.

● Provide technical assistance to principals, educators, and students

● Solve wide range of issues and problems as they occur

● Apply the specific codes to related to customer’s account

● Secure, analyze and protect all sensitive personal information with complete confidentiality

● Make sound judgement concerning each customer situation

● Create spreadsheets, word documents to record the accurate information

● Work continuous online with customers and in person

● Provide the best customer service as possible

● Research and provide the best solution

01/2009 – 01/2011 Chloe's Homecare for Future Learners Memphis, TN Director

● Gave one-on-one attention to children while maintaining overall focus on the entire group.

● Maintain a well organize clean environment for children and their families. Sanitized toys and play equipment each day to maintain safety and cleanliness. 12/2008 - 01/2011 The Academy Childcare Memphis, TN

● Teacher Assistant Responsible for assisting the teacher in a classroom environment to ensure the safety of the children Recognize for implementing new teaching strategies to help the lead teacher in the classroom.

● Observed and evaluated students' performance, behavior, social development, and physical health

EDUCATION

OCTOBER 2016

ASHFORD UNIVERSITY

Bachelor’s Degree in Education Studies

OCTOBER 2018

Ashford University

2

Master’s Degree in Elementary Education

SKILLS

● Strong written and verbal communicator

Positive and encouraging

● Creative lesson planning

● Instructional best practices

● Self-motivated Experiential learning

● Kind and empathetic educator Fast

learner

● Spreadsheets, Word documents, type

45 WPM, Highly Technology Subject

Matter Expert, and Excellent

Communicator

● Task oriented, Creative Learning, and

Public Speaker

3

Contact this candidate