ANTHONY MINIERI

* ********* ****, **********, ** 11758

Home: 516-***-**** Cell: 516-***-****

ad1spq@r.postjobfree.com

Summary

Results-oriented customer service specialist with a diverse background; dedicated to providing excellent customer service, and making operational and procedural improvements.

Highlights

Multi-tasking abilities

Deadline-oriented

Conflict resolution techniques

Client relations specialist

Meticulous attention to detail

Focused on customer satisfaction

Experience

TRUE EARTH HEALTH PRODUCTS – Farmingdale, NY June 2019 to Present

Customer Service/ Inside Sales

My position as a customer service and inside sales rep duties were as follows

Taking of all incoming calls from customers who wanted to place a new orders

Trouble shooting any problems such as lost or delayed shipments by tracking the orders with the various carries we used

Also working on calls in reference to defects and or for replacements were needed and to contact customers by either phone or e mails

YORK/JOHNSON CONTROLS HVAC – Melville, NY January 2019 to April 2019

Customer Service Representative

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer

Achieved high sales percentage with consultative, value-focused customer service approach

Exceeded daily credit card application goals

Prepared and sold broad range of customized merchandise to individuals and commercial accounts

Consulted with upset customers to determine best methods to resolve service and billing issues

Assisted in fulfillment of customer orders placed in person, via email, online and by telephone

Developed empathetic client relationships and earned reputation for exceeding sales goals

TRANE HVAC SUPPLY – Long Island City, NY October 2004 to February 2018

Inside Sales/ Customer Service

Greeted customers to help facilitate many services, interfaced with customers to determine service needs, and accurately input orders into electronic systems

Trained new employees each quarter in procedures and policies in order to maximize team performance

Replenished shelves to maintain adequate merchandise levels

Kept customer account information current and accurate by preparing, completing and processing forms and database changes

Maximized customer satisfaction by handling more than 50% customer email and telephone interactions each day

Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service

Made customers top priority and employed active listening skills to understand needs and deliver first-rate service

Managed quality communication, customer support and product representation for each client

COLOR WHEEL – New York City, NY January 2000 to October 2004

Inside Sales/Customer Service

Ensured deliverables were within budget, on schedule and of superior quality

Tracked departmental output, and implemented corrective actions

Handled telephone inquiries

Cross-trained and provided back-up for other customer service representatives when needed

Managed quality communication, customer support and product representation for each client

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders

Guaranteed positive customer experiences and resolved all customer complaints

Provided a high level of product and leadership support to representatives and clients

Resolved customer questions, issues and complaints

Developed rapport with the customer base by handling difficult issues with professionalism

Contacted new and existing customers to discuss how their needs could be met with specific products and services

Education

NEW YORK INSTITUTE OF TECHNOLOGY

Major ACCOUNTING

Westbury, NY, USA

Coursework includes Economics

and in Selling Skills and Techniques and Consultative Selling

with an Emphasis in Business Administration

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