Vicki L. Wilcut

St. Louis, MO Area

(***) *** – *337 (Cell)

ad1soq@r.postjobfree.com

SUMMARY:

I am an experienced and established IT professional with an emphasis in Systems Software Analysis, Business Systems Analysis and Security Analysis for a variety of industries namely Manufacturing, Health Care, Tele-Communications, Insurance, Banking, and Government work. I am detail-oriented, a strong team player with excellent customer service skills, can use various technologies, tools, and both excellent verbal and written communication abilities. My strengths include requirements management, .Net applications and Stakeholders/Product Owners, creating user stories, data migration, functioning as a liaison, meeting deliverable dates, process improvement initiatives, functioning as a Lead, call center, Data Analysis, SIT and UAT Testing, follow-up skills, and communicating progress made to Stakeholders/Product Owners.

TECHNICAL SKILLS:

Language: COBOL, JCL, Visual Basic, Visio, Access, Pascal, RPG2, SQL, and C#

Environment Platform: IBM Mainframe, Hewlett Packard Mini, UNIX, PC’s, and Windows 7

Network/Operating: ACF2, TSO, IMS, CICS, DB2, NACOS, MVS, CA7, COe, LAN, WAN, Windows 95/98, 2000, XP, NT, DOS, UNIX and others

Application Tools: ERP Systems, SharePoint, JIRA, Cherwell, HP Application Lifecycle Methodology (ALM), Business Process Modeling Notation (BPMN), VersionOne, Oracle, ServiceNow, Remedy, Active Directory, Shell Scripting, Create Web Pages, Visio, and MS Office Applications

Methodologies Used: System Development Life Cycle (SDLC), Waterfall, Agile, Brainstorming, Knowledge of Design Thinking, and Unified Modeling Language (UML)

EDUCATION:

BSB - Management Information Systems – University of Phoenix. Graduated with honors 11/30/09

AAS - Information Systems – Lewis and Clark Community College. Graduated with honors 05/82

CLEARANCES Held:

Government Secret Security Clearance

Position of Public Trust Designation (Active)

CERTIFICATIONS Held:

LOMA: FMLA LEVEL 1

PROFESSIONAL EXPERIENCE:

09/22 – TSCTI (for Department of Children and Family Services)

Position Held: Sr. Business Analyst

Facilitated and participated in Joint Application Development (JAD) using SDLC

Gather Requirements for Legacy systems from Stakeholders and Scope Document into the Business Requirements Document (BRD) and (FRD), created Functional Specifications document, translate requirements into User Stories, Gap Analysis, documented projects, Create Process Flows, Flowcharting for Mainframe and Desktop Applications

Actively participated in Stand Up and Daily Scrum Meetings

Implement new or modified software and process improvement plans regarding the data migration for DCFS

Working with Users to create Business Templates

02/21 – 06/21 Atlantic Digital (SAFB, IL)

Position Held: Business Analyst – Change Portfolio (Lost Contract)

Facilitated and participated in Joint Application Development (JAD) using SDLC and worked

Call Center

Working with Users to create Business Templates

Gather Requirements, Change Request Management (CRM) and transfer into Remedy

Functioned as a Liaison between Stakeholders and IT

Documenting processes and procedures as required

Supported pre/post implementations for TRANSCOM applications for process improvement initiatives.

02/20 – 06/20 Amyx, Inc. (SAFB, IL)

Position Held: Business Financial Specialist (Due to Covid-19)

Facilitated and participated in Joint Application Development (JAD) using SDLC and Agile

Working with and creating reports in Excel, Pivot Tables and Charts for IT and Stakeholders

Gather Requirements, Change Request Management (CRM) and transfer into VersionOne

Documenting processes and procedures as required

Supported pre/post implementations for TRANSCOM applications for process improvement initiatives. This involved strong analytical skills and strong communications skills

04/18 - 02/19 Kemper Insurance Company – HealthCare Experience (St. Louis, MO)

Position Held: Business System Analyst 4 (Under New Management)

Facilitated and participated in JAD using SDLC for Azure DevOps, using Agile and Waterfall

Gather Requirements for Legacy systems from Stakeholders and Scope Document into the Business Requirements Document (BRD), Functional Requirement Document (FRD), translate into User Stories, Requirements Traceability Management (RTM), ERP Systems, Change Request Management (CRM), performed Gap Analysis, create/modify Web pages, document projects, System Walk-throughs and flowcharting

Create User Stories for System Integration Testing (SIT), User Acceptance Testing (UAT) Application Lifecycle Methodology (ALM), and JIRA

08/16 – 11/17 IDEXCEL (Contractor for Hewlett Packard Enterprise in St. Louis, MO)

Position Held: Sr. Business Systems Analyst (Let go due to Financial Constraints)

Actively participated in System Development Life Cycle (SDLC), using Waterfall and Agile

Gathering, disseminate, and document requirements from Product Owners for Azure DevOps, CRM, participate in system testing, and processes for improvement

Supported pre/post implementations for manufacturing applications. This involved converting Legacy systems into web-based FMS systems (“As-Is” into “To-Be”) eFMS system, strong analytical skills, submitting SQL statements, using ServiceNow, JIRA, data migration, and strong communications skills

Ran SQL and Access queries functioning as a Lead, worked Call Center, performed System Integration Testing (SIT) and User Acceptance Testing (UAT)

Worked with USPS pricing systems, searching for specific data then modifying that data

Collaborate with other groups and subject matter experts (SME) to resolve all open issues

06/15 – 08/16 22nd Century Technologies (Contractor for USDA in St. Louis, MO)

Position Held: Sr. Business Analyst

Provide Reverse Engineering and Technical Analysis applying to Legacy systems and web-based systems for the USDA using Waterfall and Agile Methodologies

Facilitate and participate in JAD Sessions with Stakeholders, SDLC, legacy and web-based ERP Systems which interfaced with API’s, data migration, document findings, translate requirements into Use Cases or User Stories, Walk-throughs, BRD, FRD, RTM, JIRA, BPMN, Call Center, performed Gap Analysis, addressed compliance issues, submitting CRM, testing web-based systems, SIT, UAT, and submit SQL queries

Worked on the NATS (National Applicant Tracking system) which feeds the CAIVVRS System (this pulls applicants’ credit data from Transunion, Equifax, and Experian)

Functioned as a Lead while acting as a liaison between Stakeholders and Development Team

Verified user and role-based access code (RBAC) followed on Mainframe and Client Server

Performed Process Improvement Initiatives for multiple projects functioning as a Team Lead

03/15 – 05/15 Xaviant (Charter Spectrum – Negotiations fell through with Comcast/Time Warner)

Position Held: Business Analyst/Project Coordinator

Facilitate and participate in Joint Application Development (JAD) sessions with System Owners/Stakeholders translating requirements into Use Cases, Business Requirements Document (BRD) and Change Management Request (CRM)

Function as a liaison between the Management, Stakeholders, and IT groups

Functioned as a Security Analyst and participated in Audit

Perform Project Management for multiple projects creating dashboards for Management Team

Worked with Application Lifecycle Management (ALM) noting all defects in Remedy

11/14 – 02/15 CACI

Position Held: Business Systems Analyst 3 (Potentially losing the Contract in SAFB, IL)

Gather requirements for web-based systems into the Business Requirements Document (BRD), Requirements Traceability Matrix (RTM), Maintenance Screens and submit Change Request Management (CRM) utilizing Waterfall methodology

Analyze, revise and document system logic using storyboards and standup meetings

Participated in Joint Application Development (JAD) sessions, process improvement initiatives, and function as a liaison between the customer and CACI

Worked in ARIS to document our processes in Business Process Modeling Notation (BPMN)

03/13 - 11/13 Northrop Grumman (in St. Louis, MO)

Position Held: Business Systems Analyst 3 (Management Reallocated funds for Project)

Gather requirements for Azure DevOps for the Legacy systems and the web-based systems ensure a thorough understanding of the BRD, FRD, RTM, User Stories, and CRM.

Facilitated and participated in Joint Application Development (JAD) and SDLC with Product Owners using Agile, web-based ERP Systems that used an API to interface, participated in the scrum team, and function as a liaison between USPS and IT Teams

Support pre/post implementations for the United States Postal Systems (USPS) applications. Executed test scripts/cases, strong analysis, communication skills using storyboards, standup meetings, JIRA, documenting problems, ran SQL queries, and joining tables

Translates client requirements into technical specifications or User Stories and/or Use Cases

Execute test cases/scripts, testing of web-based systems, create User Stories for manual System Integration Testing (SIT), Customer Acceptance Testing (CAT) and HP Quick Test Pro (Automated Testing AAI) document problems in ServiceNow, and worked Call Center

11/12 – 03/13 Diebold – Contractor (Remote position)

Position Held: Systems Engineer/Analyst III (for Personal Reasons)

Participated in JAD sessions to ensure a thorough understanding of the business requirements for web-based systems and function as a liaison between the Stakeholders, SME’s

Implement new or modified software and process improvement plans on the ATM’s

Work with the engineering team, network support personnel, document and resolve open issues

Participated with customers and IT personnel to mock-up their web page(s) using Sketch

11/11 – 03/12 Asynchrony Solutions (in SAFB, IL)

Position Held: Business Analyst III (Lost the Contract)

Provide engineering support and technical analysis from Legacy systems to System Owners and system architects developing As-Is and To-Be architectures for Air Force systems

Translates client requirements into BRD, CRM’s, SDLC, User Stories transferring them to the Requirements Traceability Matrix (RTM) performed Gap Analysis and submitting Change Request Management (CRM) tickets for web-based systems and Azure DevOps

Facilitated and participated in JAD, participated in the scrum team meetings offering User Stories, conducted web-based research and testing, SQL, and SIT Testing

Create architectures for Air Mobility Command (AMC) initiatives and store in SharePoint

Support pre/post implementations for AMC applications. This entailed strong analysis skills, storyboarding, standup meetings and strong communication skills

04/08 – 04/09 APEX (Contractor for CitiMortgage in St. Louis, MO)

Position Held: Business Security Analyst (Contract Expired)

Responsible for gathering, analyzing, and evaluating requirements and information regarding the processes, evaluated the conclusions, and offered recommendations

This entailed strong analysis and communication skills, and documenting problems via Remedy

Responsible for monitoring security applications by pulling daily logs of unauthorized users.

Verified user and role-based access code was followed on Mainframe and Client Server

Modified and executed Shell Scripts to create, modify, or delete multiple logon IDs

10/06 – 03/08 KForce – HealthCare Experience (Contractor for Express Scripts in St. Louis, MO)

Position Held: Information Security Analyst (Contract Expired)

Monitored audit logging system reports as requested. This required providing support and technical assistance as applicable, and coordinating follow-up for technical problems

Responsible for monitoring adherence to established security regulations, policies, procedures, and providing quality recommendations to ensure compliance using best practices

Verified role-based access code (RBAC) was followed on Mainframe and Client Server

Functioned as a Lead

01/06 – 07/06 St. John’s Mercy – HealthCare Experience (Contractor in St. Louis, MO)

Position Held: Business Systems Analyst (Contract Expired)

Facilitated and participated in meetings with business owners as well as Operations team

Documented Disaster Recovery procedures ensuring HIPAA standards were followed

Conducted interviews with supervisors, subject matter experts, and employees

01/85 – 02/05 Electronic Data Systems Corporation – (Detroit, MI/St. Louis, MO)

Position Held: Business Analyst / Security Analyst (HealthCare Account, GM Manufacturing Account and Sara Lee Corp.)

Actively participated in System Development Life Cycle (SDLC) with System Owners/Stakeholders, using the Waterfall and Agile

Supported pre/post implementations for manufacturing applications. This involved converting Legacy systems into web-based systems (“As-Is” into “To-Be”) on as an-needed basis, documentation, detail to attention, strong analytical skills, submitting SQL statements, strong communications skills, and documenting problem(s)

Gathering, disseminating and documenting business requirements as well as participating in system testing, Legacy or web-based ERP Systems using API’s to interface (FLEX System feeds POMS System, Material Systems, fed Material Pull, Maximo, CQis, etc.), performed Gap Analysis, submitting Change Request Management (CRM) tickets for processes for improvement and worked Call Center

Functioned as a Lead, performed SIT and UAT

Collaborate with other groups and subject matter experts (SME) to resolve all open issues

Verified user and role-based access code (RBAC) followed across all platforms and marketing arms on Mainframe and Client Server environment(s) and addressed compliance issues

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