Matthew Martinez

**** **** **. ***. *, Houston, TX 77009 Mobile: 832-***-**** Email: ad1sog@r.postjobfree.com

WORK EXPERIANCE

4

Systems Application Specialist at Maersk (Act Pro Solutions), Houston, TX June 2022- August 2023

Support all incoming software and hardware requests for 220 on site users and remote users from TX-CA

Microsoft Applications (MS Teams, Office 365, Windows 10, Windows 11)

Deployment of imaging (Individual and Remote)

Asset Management

Printers

AD Group Assignment to users

HP Presence Devices

iPhone and Android Support

Various home-grown application Support

New user creation and deletion.

ServiceNow Ticket Management and Asset Support

Tier1 routing for EPIC project and initial rollout

Systems & Applications Specialist I, Houston, TX February 2019 – November 2021

UTHealth is one of the nation’s most comprehensive academic health centers.

Technical systems, software, and applications advisor.

Configure and maintain hardware and enterprise software.

Inventory management (software licenses and hardware).

Responsible party got approval of IT lease and purchase requests.

Training documentation.

Hardware deployment and triage for new medical healthcare record system (Epic).

Administration of accounts and hardware deployment for new multi factor authentication platform (Improvata).

Performed hardware moves for Mischer neuroscience acquisition.

Sr. I.T. Technician, Union City, CA May 2016 – January 2019

Masonic Homes provides quality elder care centered on community outreach.

Manage help desk technicians.

Research related to technical solutions and workflow optimization.

Technical Operations, Sunnyvale, CA March 2015 – May 2016

Meltwater Sysomos is social media engagement software emphasizing analytics and engagement.

Technical support for on-sight, secondary location, and remote employees (North America, China & Canada).

Technical Operations, Redwood City, CA December 2007 – March 2015

Nice Systems Inc. Merced Systems a leading provider of Performance Management solutions.

Managed all Merced systems related to company acquisition.

Oversight and orchestration of department moves.

System Admin II Redwood City, CA June 2005 – February 2007

Oracle Corporation provides integrated cloud applications and platform services.

Remote management and maintenance of servers for 4 separate environments at 2 data centers.

Responsible for updating web content for a Legacy CRM website.

ADDITIONAL INFORMATION

Tattoo Artist

Volunteered at covid19 Vaccination clinic

Street Royals Car Club (fundraising for disaster relief efforts)

EDUCATION

Phillips Jr. College 199*-****-**** - 1996

2 Accounting classes short of AA Degree in Business Mgmt.

OTHER SKILLS AND WORK ETHIC

Project management

Problem recognition/resolution

Strong time management

Ability to multitask

Ability to work independently

High attention to detail

Solutions oriented

High level communication skills

Great people skills

Ability to handle multiple obligations and juggle conflicting deadlines

HARDWARE AND SOFTWARE EXPERIANCE

Active directory account management

Monitoring and managing server and network operating systems

Hardware

Desktops, Laptops, Tablets (Dell, Lenovo, MAC etc...)

Handhelds (iPhone, Androids, PD A's etc.…)

Printers (HP, Dell, xerox, brother, etc...)

Software

Office suite 2007/2010/2013/365

Video conferencing (WebEx, Zoom, Skype, Polycom, Lifesize, etc.…)

8x8 Phone

Anti-virus/malware Solutions (Multiple)

Experience with legacy systems

Service Now

EPIC

Microsoft Office

Operating Systems

Windows (W7, W8, W10,W11 2000 Server, 2003 Server, 2008 server, 2012 server)

Mac OS’s

Virtual Office

Bomgar Remote Desktop

Global Protect VPN clients

Remedy/Symantec ticketing systems

Network shares

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