Christopher Graves

Brooklyn, NY *****

ad1slx@r.postjobfree.com

Cell:347-***-****

Hardworking Customer Service Representative, with 16 years of experience in sales & marketing. Trained in project and time management with extensive knowledge of Client Service Risk Management and Assessment. Proven multitasking ability. Committed to maintaining professional relationships with clients to increase profitability to drive business goals.

Work Experience

Assistant Manager

T-Mobile - Queens, NY August 2015 to June 2021

Consistently hit and exceeded sales goals by 20%

Trained & hired mobile experts in sales account management money handling and organizing

Maintained effective customer service by fixing service requests quickly

Identified perspective accounts through networking strategies & promotional approaches

Banquet Hall Supervisor

Residence Inn Marriott Hotel - New Rochelle, NY October 2009 to September 2014

Controlled food costs and managed inventory.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Assisted with guest inquiries, take-out orders and restaurant cleanliness.

Developed unique events and special promotions to drive sales.

Director of Operations

Chocolations - Mamaroneck, NY August 2006 to July 2009

Conducted audits of internal documents to validate transactions and provided financial guidance

Collaborated with executives to develop and execute strategic business plans.

Worked with clients to guarantee product specifications were satisfied before production.

Controlled 2 departments with 20 personnel, overseeing scheduling, performance analysis.

Education

Bachelors in Hospitality Management

Monroe College-New Rochelle, NY Class of 2009