Customer Service Assistant Manager
Resume:
BRANDI
HERNANDEZ
Customer Service
PROFILE
Customer Service Representative with 3+ years of experience in a fast-paced call center environment. Skilled in resolving customer complaints, handling high call volumes, and maintaining a positive customer experience.
Retail Sales Associate with 3+ years of experience in a fast-paced retail environment. Skilled in customer service, inventory management, and visual merchandising.
Assistant Manager with 2 years of experience in a fast-paced retail environment. Skilled in customer service, inventory management, and team leadership.
CONTACT
PHONE:
EMAIL:
*******************@*****.***
HOBBIES
Cooking
Outdoor Activities
Volunteer Work
EDUCATION
Homeschooled 8th-Highschool
WorkSource EDU. – Through Blinn College and ED2GO Online
Bryan, TX
Received a certificate for completing the area of Physical Therapy Aide
WORK EXPERIENCE
MetroPCS – Retail Sales-Mobile in Taylor, TX
03/2023-06/2023
Duties are to provide exceptional customer service while answering customer questions about their services, new service, add-ons, billing, changes in account, upgrades, etc. Also expected is keeping the store presentable and up to date at all times, following all daily and EOD guidelines.
Denny’s- Assistant Manager/Shift Lead in Euless, TX
06/2021-09/2021
Duties were to provide great customer service, oversee scheduling, shift paperwork, hiring and training, use of register and cash handling, and overseeing employees’ daily tasks assigned and to help them if needed: Be a mentor.
7Eleven- Assistant Manager in Rockdale, TX
02/2016-12/2016
Duties were to provide exceptional customer service, oversee scheduling, product ordering/removing, bank deposits, shift paperwork (all shifts), cleaning computer stocking, hiring/training, inventory/audit, use of register, cash handling, and product rotation.
West Corp.- Tech Rep./CSR in Bryan, TX (no longer in business)
10/2007-05/2008
Duties were to review customer accounts (new and old) with any questions about billing, adding new service, removing services, orders, order tracking, technical issues, etc.
Troubleshooting devices, tracking, transferring to next tier level of support if needed, updating records with current information for effective business, work with managers to address problems, consulted with customers to understand desires and suggest best products/services to meet needs.
SKILLS
Sales
Multitasking
Hiring and Training
Verbal Communication
Retail Operations
File Updating
Attention to detail
Problem Solving
Manage Employees
Retail Space Planning
Scheduling Oversight
Typing 50+ wpm
Knowledge in Microsoft Office and Windows
Great Organizational Skills
Great Customer Service Skills
Use of Empathy and Sympathy
*1.
Contact this candidate